Troubleshooting; Frequently Asked Questions - Nokia IP40 User Manual

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Troubleshooting

If the IP40 does not function normally, refer Frequently Asked Questions, and perform the
required tasks:

Frequently Asked Questions

I cannot access the Internet. What should I do?
Check for the following:
! Check if the PWR LED is active. If not, check the power connection to the IP40.
Check if the WAN LED is on. If not check the network cable to the modem and make sure
!
the modem is turned on.
Check if the LAN LED for the port used by your computer is on. If not, check if the network
!
cable linking your computer to the IP40 is connected properly.
! Using your web browser go to http://my.firewall and see whether "connected" appears on
the status bar. Make sure that the IP40 network settings are configured as per your Service
Center directions.
Check your TCP/IP configuration according to Chapter 2.
!
! If the firewall level is set to "High", try setting it to "Medium" or "Low".
If Web Filtering or E-mail anti-virus scanning are on, try turning them off.
!
Erase all your block rules through the security menu.
!
! Check with your ISP for possible service outage.
Check whether you are exceeding the maximum number of computers allowed by your
!
license. Refer Viewing Computers.
I cannot access http://my.firewall or http://my.vpn. What should I do?
Verify that the IP40 is operating (PWR LED is active)
!
! Check if the LAN LED for the port used by your computer is on. If not, check the network
cable linking your computer and IP40 is connected properly.
! Try surfing to 192.168.1.1 instead of to my.firewall.
Note
192.168.1.1 is the default value, and it may vary if you changed it in the My Network page.
Nokia IP40 User Guide
Frequently Asked Questions
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