Cisco 6921 Administration Manual page 127

Chapter
Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)
Message
File not found
IP address released
Load ID incorrect
Load rejected HC
No default router
No DNS server IP
TFTP access error
TFTP file not found
TFTP error
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-24567-01
Description
The phone cannot locate, on the TFTP
server, the phone load file that is
specified in the phone configuration file.
The phone has been configured to release
its IP address.
Load ID of the software file is of the
wrong type.
The application that was downloaded is
not compatible with the phone's
hardware.
DHCP or static configuration did not
specify a default router.
A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
TFTP server is pointing to a directory
that does not exist.
The requested load file (.bin) was not
found in the TFTPPath directory.
The phone does not recognize an error
code provided by the TFTP server.
Possible Explanation and Action
From Cisco Unified Operating System
Administration, make sure that the phone load file is
on the TFTP server, and that the entry in the
configuration file is correct.
The phone remains idle until it is power cycled or you
reset the DHCP address. See the
Menu" section on page 4-4
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
If the phone has a static IP address, verify that the
•
default router has been configured. See the
"Network Setup Menu" section on page 4-4
section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
• If the phone has a static IP address, verify that the
DNS server has been configured. See the
"Network Setup Menu" section on page 4-4
section for details.
If you are using DHCP, the DHCP server has not
•
provided a DNS server. Check the DHCP server
configuration.
If you are using DHCP, verify that the DHCP
•
server is pointing to the correct TFTP server.
If you are using static IP addresses, check
•
configuration of TFTP server. See the
Setup Menu" section on page 4-4
assigning a TFTP server.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
Contact the Cisco TAC.
Status Menu
"Network Setup
for details.
"Network
for details on
7-5