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Cisco 6921 User Manual

For cisco unified communications manager 8.5 (sccp and sip)
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Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.5 (SCCP and SIP)
For Cisco Unified IP Phone 6921, 6941, 6945, and 6961
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 6921

  • Page 1 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) For Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel:...

  • Page 3: Table Of Contents

    Buttons and Hardware Phone Screen Footstand Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 6961 Phone Connections Buttons and Hardware Phone Screen Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 4 Footstand Higher Viewing Angle Lower Viewing Angle Handset Rest Applications Phone Applications Services Access Services Call History View Call History View Call Record Details Filter Call History Dial From Call History Clear Call History Delete Call Record From Call History Preferences Ring Tones Contrast...
  • Page 5 Place a Call Using a Forced Authorization Code Conference Add Another Party to Your Call to Create a Conference Combine Calls Across Lines to Create a Conference Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 6 Swap Between Calls Before Completing a Conference End a Conference View Conference Participants Remove Conference Participants Divert Divert a Call Do Not Disturb Turn DND On and Off Extension Mobility Enable Extension Mobility Fast Dial Place a Call Using Fast Dial Hold Hold and Resume a Call Swap Between Held and Active Calls on Multiple Lines...
  • Page 7 Set Up, View, or Change Web Dialer Preferences Sign Out of Web Dialer User Options User Options Web Pages Sign In and Out of User Options Web Pages Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 8 Device Select a Device From the User Options Web Pages Customize Do Not Disturb Options Line Settings Set Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per Line Change or Create a Line Text Label for Your Phone Display Speed Dial on the Web...
  • Page 9 Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power Outage External Devices Cisco Product Security Accessibility Features Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 10 OL-23813-01...

  • Page 11: Your Phone

    Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 12 DC adaptor port (DC48V). Access port (10/100 PC) connection. AC-to-DC power supply (optional). Handset connection. AC power wall plug (optional). Analog headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. OL-23813-01...

  • Page 13: Buttons And Hardware

    Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 14 Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Navigation bar and The Navigation bar allows you to scroll through menus and highlight Select button items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

  • Page 15: Phone Screen

    Softkey labels Display softkeys for available features or actions. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 16: Footstand

    Footstand If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference. Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle OL-23813-01...

  • Page 17: Higher Viewing Angle

    Your Phone Higher Viewing Angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 18: Lower Viewing Angle

    Lower Viewing Angle Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. OL-23813-01...
  • Page 19 Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 20: Cisco Unified Ip Phone 6941

    Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
  • Page 21 Access port (10/100 PC) connection. AC-to-DC power supply (optional). Handset connection. AC power wall plug (optional). Analog headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 22: Buttons And Hardware

    Buttons and Hardware PQRS WXYZ OL-23813-01...
  • Page 23 Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 24 Navigation bar and The Navigation bar allows you to scroll through menus and highlight Select button items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

  • Page 25: Phone Screen

    If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 26 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle OL-23813-01...

  • Page 27: Higher Viewing Angle

    Your Phone Higher Viewing Angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 28: Lower Viewing Angle

    Lower Viewing Angle Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. OL-23813-01...
  • Page 29 Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 30: Cisco Unified Ip Phone 6945

    Cisco Unified IP Phone 6945 The Cisco Unified IP Phone 6945 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
  • Page 31 AC-to-DC power supply (optional). Auxiliary port. AC power wall plug (optional). Handset connection. Network port (10/100/1000 SW) Analog headset connection (optional). connection. IEEE 802.3af power enabled. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 32: Buttons And Hardware

    Buttons and Hardware PQRS WXYZ OL-23813-01...
  • Page 33 Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 34 Navigation bar and The Navigation bar allows you to scroll through menus and highlight Select button items. When phone is on-hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow). The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

  • Page 35: Phone Screen

    If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 36 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle OL-23813-01...

  • Page 37: Higher Viewing Angle

    Your Phone Higher Viewing Angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 38: Lower Viewing Angle

    Lower Viewing Angle Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. OL-23813-01...
  • Page 39 Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 40: Cisco Unified Ip Phone 6961

    Cisco Unified IP Phone 6961 The Cisco Unified IP Phone 6961 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
  • Page 41 Access port (10/100 PC) connection. AC-to-DC power supply (optional). Handset connection. AC power wall plug (optional). Headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 42: Buttons And Hardware

    Buttons and Hardware PQRS WXYZ Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Phone screen Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.
  • Page 43 Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 44: Phone Screen

    12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice messaging system (varies by system). 15 Applications button Opens/closes the Applications menu.

  • Page 45: Footstand

    CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 46: Higher Viewing Angle

    Higher Viewing Angle OL-23813-01...

  • Page 47: Lower Viewing Angle

    Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 48 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle. Press the tab evenly into the slot.

  • Page 49: Applications

    Call History allows you to view information about the last 150 calls on your phone. A call icon is displayed to indicate the type of call: • Received • Placed • Missed Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 50: View Call History

    The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed. If the phone number is unavailable, then “Unknown” is displayed. All Call History items are integrated into one list and are ordered by time (latest to oldest). There is 150 call limit per phone and not per line.

  • Page 51: Clear Call History

    5. Press the Del Call softkey (you may need to press the more softkey first). 6. Press the Delete softkey to delete the call, or press the Cancel softkey to go back to the Call History screen. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 52: Preferences

    Preferences Preferences allows you to set these user preferences: • Ring Tone • Contrast Ring Tones You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. Change Ringtone for a Line 1.

  • Page 53: Phone Information

    3. Press the Exit softkey to return to the Applications screen. Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 54 OL-23813-01...

  • Page 55: Contacts

    Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, 6945, and 6961 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.

  • Page 56: Corporate Directory

    Press the contact label number. – Press a line button. – Press the Speakerphone button – Press the Headset button – Pick up the handset. – Search for and Dial a Contact While on a Call 1. Press the Contacts button 2.

  • Page 57: Personal Directory Options

    3. Choose any of the following criteria to search for an entry. (Use the Navigation bar and button to scroll and select.) First name – Last name – Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 58 4. Enter the search criteria information, then press the Submit softkey. The name displays. 5. Press the Select softkey. Dial a Number from Personal Directory 1. Sign in to Personal Directory and search for an entry. (Use the Navigation bar and button to scroll and select.) 2.

  • Page 59: Fast-Dial Codes With Personal Directory

    1. Sign in to Personal Directory and search for a fast-dial code. (Use the Navigation bar and button to scroll and select.) 2. Select the fast-dial code that you want to delete. 3. Press the Remove softkey. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 60 OL-23813-01...

  • Page 61: Messages

    The stutter tone is line-specific. You hear it only when using the line that has a waiting message. You can configure the audible message indicator using your User Options web pages. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 62: Listen To Voice Messages

    Related Topics Change the Voice Message Indicator Setting Per Line, page 75 • Change the Audible Voice Message Indicator Setting Per Line, page 76 • Listen to Voice Messages There are two ways you can listen to voice messages: • Press the Messages button to listen to voice messages left on any line.

  • Page 63: Calling Features

    Call Pickup Line Status Conference Directed Call Park Divert Do Not Disturb (DND) Group Pickup Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Mobile Connect Mute Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 64: Agent Greeting

    Dedicated Programmable Feature Name Feature Button Feature Button Softkey Other Pickup Privacy Quality Reporting Tool (QRT) Redial Speed Dial Speed Dial Line Status Transfer Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller.

  • Page 65: Call Back

    Prevent you from creating a call forward loop or exceeding the maximum number of links in – a call forwarding chain. Related Topics Set Up Call Forwarding Per Line, page 75 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 66: Forward Calls On A Primary Line

    3. Hang up. You have a limited time to retrieve a parked call before it reverts to ringing at the original number. 4. From any other Cisco Unified IP Phone in your network, enter the call park number to retrieve the call.

  • Page 67: Park And Retrieve A Call Using Manual Directed Call Park

    You have a limited time to retrieve a parked call before it reverts to ringing at the original number. 4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix.

  • Page 68: Answer A Call Using Pickup

    Answer a Call Using Pickup 1. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp.

  • Page 69: Call Waiting

    • Forced Authorization Codes (FAC) allow you to manage call access and accounting. The Forced Authorization Codes feature requires that the user enter a valid authorization code before the call connects. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 70: Place A Call Using A Client Matter Code

    Place a Call Using a Client Matter Code 1. Dial a number. 2. After the tone, enter a client matter code (CMC). Place a Call Using a Forced Authorization Code 1. Dial a number. 2. After the tone, enter a forced authorization code (FAC). Conference Conference allows you to talk simultaneously with multiple parties.

  • Page 71: Combine Calls Across Lines To Create A Conference

    Press the Divert softkey to send an active, ringing, or held call to your voicemail system or to a predetermined phone number (set up by your system administrator). Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 72: Do Not Disturb

    Visual confirmation displays briefly. Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 73: Fast Dial

    For example, if you have a held call on Line 1 and an active call on Line 2, press the Line 1 button to make the Line 1 call active (resume it from hold) and to automatically put the Line 2 call on hold. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 74: Put A Call On Hold By Answering A New Call On Another Line

    Put a Call on Hold by Answering a New Call on Another Line If your phone supports multiple lines, and you are already on a call when a new call rings, answering the new call puts the first call on hold automatically. To answer the new call in this case, press the flashing amber line button or the Answer softkey.

  • Page 75: Sign In And Out Of A Hunt Group

    Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button. Your system administrator sets up Line Status indicators on your phone. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 76: Line Status Indicators

    Line Status Indicators Line Status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Line is in Do Not Disturb (DND) state. Line is ringing. (Only for Call Pickup.) Line Status indicators can be set up on speed dial buttons by your system administrator, and can be used with these features: •...

  • Page 77: Trace A Suspicious Call

    When you enable Mobile Connect: • Your desk phone and remote destinations receive calls simultaneously. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 78: Turn On Or Off Mobile Connect To All Your Remote Destinations From Your Desk Phone

    • When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message. • When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

  • Page 79: Monitor And Record

    After the + sign has been added to phone numbers, users can go into directories, such as received calls and call history, and select and dial one of these entries with the + sign without having to add digits for international calls. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 80: Dialing An International Number

    Dialing an International Number 1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number. (The corresponding tone stops to indicate that the * has changed to a + sign.) 2.

  • Page 81: Redial

    Call History list. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages. Depending on setup, your phone can support these speed-dial features: Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 82: Place A Call With A Speed-Dial Button

    • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. • Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing). If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

  • Page 83: Use Direct Transfer To Connect Calls Across Lines

    Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. Web Dialer Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Use Web Dialer with Cisco Directory 1.

  • Page 84: Use Web Dialer With Another Online Corporate Directory

    Preferred language—Determines the language used for Web Dialer settings and prompts. – Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory – number (Calling line) that you will use to place Web Dialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected.

  • Page 85: User Options

    You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 86: Device

    6. Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout.

  • Page 87: Line Settings

    4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 88: Change The Audible Voice Message Indicator Setting Per Line

    6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 7. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1.

  • Page 89: Speed Dial On The Web

    The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to. For more information, see your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 90: Subscribe To A Service

    If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu on the phone display. Select a service by using one of these feature buttons: (a feature button that your system administrator sets up) Messages Application...

  • Page 91: Change A Service Name

    Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, see your system administrator.

  • Page 92: Change Your Pin

    The Directory features that you can access on your computer consist of: • Personal Address Book (PAB), which can also be accessed from your phone • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book Synchronizer Related Topics Personal Directory, page 45 •...

  • Page 93: Personal Address Book

    1. Sign in to your User Options web page. 2. Search for a PAB entry. 3. Select one or more entries. 4. Click Delete Selected. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 94: Assign A Feature Button For Personal Address Book

    Assign a Feature Button for Personal Address Book 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up your phone to display services. For more information, see your system administrator.

  • Page 95: Assign A Fast Dial Code To A Phone Number Without Using A Pab Entry

    5. Change the phone number. 6. Select Save. Delete a PAB Entry 1. Sign in to your User Options web page. 2. Search for a Fast dial entry. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 96: Mobility Settings

    4. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 97: Create An Access List

    Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you. For more information, see your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

  • Page 98: Access Plugins

    Access Plugins 1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you. OL-23813-01...

  • Page 99: Faqs And Troubleshooting

    A. Many of the phone screen icons are applicable only to the Cisco Unified IP Phone 6941. Q. Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button? A. Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line.

  • Page 100: Personal Directory

    See your system administrator. Shared Lines Problem: No Caller ID on Remote Hold You have a shared line on your Cisco Unified IP Phone 6921, and cannot see the caller ID when the remote line is on hold. Possible Cause This works as designed.

  • Page 101: User Options

    Problem: Cannot Access User Options Web Pages You are unable to access your user options web pages. Possible Cause Your password needs to be reset. Solution See your system administrator. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 102 OL-23813-01...

  • Page 103: Product Safety, Security, Accessibility, And Related Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 104: Cisco Product Security

    You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html Additional Information • You can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 quick reference cards, quick start guides, and end-user guides: http://www.cisco.com/en/US/products/ps10326/products_user_guide_list.html • Licensing information: http://cisco.com/en/US/products/ps10453/products_licensing_information_listing.html •...

  • Page 105: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 106 OL-23813-01...
  • Page 107 PAB to feature a button Hold Reversion audible alert. See alerts, audible line state audible message indicator. See message indicators MCID Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 108 Volume Cisco Unified IP Phone 6945 BLF. See Line Status Applications browser password, change Conference Busy Lamp Features. See Line Status Contacts buttons Headset Cisco Unified IP Phone 6921 Hold Applications Messages Conference Mute Contacts Navigation bar Headset programmable feature...
  • Page 109 See call record Fast Dial Call Park Hold description Hold Reversion Directed Call Park Hunt Group manual Intercom Line Status indicator Line Status Park MCID reversion Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 110 Cisco Mobile Connect. See Mobile Connect location Cisco Unified CM User Options. See user clear call history options Client Matter Codes. See CMC Cisco Unified IP Phone 6921 buttons and hardware description...
  • Page 111 See user options dial a contact dial dial a contact while on a call corporate directory contact search for a contact fast-dial code from personal directory Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 112 from call history on-hook edit personal directory contact call history number Direct Transfer fast dials Directed Call Park PAB entry description personal directory contact manual directory description corporate enable dial a contact enable dial a contact while on a call search for a contact Privacy search for a contact while on a call...
  • Page 113 HAC. See accessibility features Cisco Unified IP Phone 6921 handset Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6921 Cisco Unified IP Phone 6945 light strip Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 114 Line Status line iDivert. See Divert buttons, Cisco Unified IP Phone 6921 Intercom settings description Call Forward place a call receive a call ring whisper voice message indicator 75, 76...
  • Page 115 Cisco Unified IP Phone 6945 Call Waiting Cisco Unified IP Phone 6961 Hold reversion check for See also alerts listen to personalize voicemail missed calls Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 116 QRT add a contact product security delete a contact programmable feature buttons dial a contact Cisco Unified IP Phone 6941 edit a contact Cisco Unified IP Phone 6945 fast-dial codes Cisco Unified IP Phone 6961 search for a contact...
  • Page 117 Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6945 description Cisco Unified IP Phone 6961 location feature table Cisco Unified IP Phone 6961 Speakerphone description Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
  • Page 118 Auto Answer with Cisco Unified IP Phone 6941 button Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6921 Cisco Unified IP Phone 6961 Cisco Unified IP Phone 6941 description Cisco Unified IP Phone 6945 Direct Transfer Cisco Unified IP Phone 6961...
  • Page 119 See messages voicemail. See messages Volume Cisco Unified IP Phone 6921 Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6961 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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  • Page 122 Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks .

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