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Cisco 6921 Administration Manual

Administration guide for cisco unified communications manager 8.0 (sccp)
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Cisco Unified IP Phone 6921, 6941, and
6961 Administration Guide for Cisco

Unified Communications Manager 8.0

(SCCP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-20851-01

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Summary of Contents for Cisco 6921

  • Page 1: Unified Communications Manager

    Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 5: Table Of Contents

    Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, and 6961 in Cisco Unified 1-23 Installing Cisco Unified IP Phones 1-26 Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961 1-26 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 6 Reducing Power Consumption on the Phone Footstand Higher Viewing Angle 3-11 Lower Viewing Angle 3-12 Mounting the Phone to the Wall 3-12 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 7 Customizing and Modifying Configuration Files Creating Custom Phone Rings DistinctiveRingList File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying the Physical Connection Identifying Intermittent Network Outages Verifying DHCP Settings Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) viii OL-20851-01...
  • Page 9 Adding a User to Cisco Unified CM Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 10 ADA Non-Lockable Wall Mount Kit for 6900 Series Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone Remove Phone from Non-Lockable Wall Mount N D E X Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 11 Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to install and configure the Cisco Unified IP Phone on your network properly and safely. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 12: Related Documentation

    Quick Start Guide for the Cisco Unified IP Phone 6941 for Administrative Assistants • Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 13: Cisco Product Security Overview

    Terminal sessions and information the system displays are in font. screen screen Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) xiii OL-20851-01...
  • Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 15: An Overview Of The Cisco Unified Ip Phone

    • Terminology Differences, page 1-28 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone may cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.

  • Page 16: Understanding The Cisco Unified Ip Phones 6921, 6941, And 6921

    Softkey buttons Enables softkey options displayed on the phone screen. Transfer button Transfers a call. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 17: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    15 Applications Opens/closes the Applications menu. Use it to access call history, user button preferences, phone settings, administration settings, and phone information. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 18 Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 19 12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 20 16 Contacts button Opens/closes the Directories menu. Use it to access personal and corporate directories. 17 Handset Phone handset. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 21 Softkey buttons Enables softkey options displayed on the phone screen. Transfer button Transfers a call. Conference button Creates a conference call. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 22 Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice messaging system (varies by system). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 23: What Networking Protocols Are Used?

    Using CDP, a device can advertise its Cisco Catalyst switch. existence to other devices and receive information about other devices in the network. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 24 The Cisco Unified IP Phone supports LLDP on the Protocol (LLDP) protocol (similar to CDP) that is supported PC port. on some Cisco and third-party devices. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-10 OL-20851-01...
  • Page 25 UDP is a connectionless messaging Cisco Unified IP Phones transmit and receive RTP (UDP) protocol for delivery of data packets. streams, which utilize UDP. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-11 OL-20851-01...

  • Page 26: What Features Are Supported On The Cisco Unified Ip Phone 6921, 6941, And 6961?

    As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified CM and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on.

  • Page 27: Configuring Telephony Features

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and...

  • Page 28: Understanding Security Features For Cisco Unified Ip Phones

    Cisco Unified IP phones. The Cisco Unified IP Phone 6921, 6941, and 6961 use the Phone security profile, which defines whether the device is nonsecure or encrypted. For information on applying the security profile to the phone, refer to the Cisco Unified Communications Manager Security Guide.

  • Page 29: Overview Of Supported Security Features

    Most security features are available only if a certificate trust list (CTL) is installed on the phone. For more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-15 OL-20851-01...
  • Page 30 Security Profiles” section on page 1-17 for more information. Encrypted configuration files Lets you ensure the privacy of phone configuration files. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-16 OL-20851-01...

  • Page 31: Understanding Security Profiles

    LCD screen changes to the lock icon: Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-17 OL-20851-01...

  • Page 32: Establishing And Identifying Secure Conference Calls

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.

  • Page 33: Call Security Interactions And Restrictions

    Join Encrypted Secure conference bridge Conference remains secure Non-secure cBarge All participants are encrypted Secure conference bridge Conference changes to non-secure Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-19 OL-20851-01...

  • Page 34: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    • authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-20 OL-20851-01...

  • Page 35: Best Practices—Requirements And Recommendations

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.

  • Page 36: Overview Of Configuring And Installing Cisco Unified Ip Phones

    • Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide • Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-22 OL-20851-01...

  • Page 37: Checklist For Configuring The Cisco Unified Ip Phones 6921, 6941, And 6961 In Cisco Unified Cm

    Service URL buttons or adds a Privacy button to meet user needs. See the “Modifying Phone Button Templates” section on page 5-16. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-23 OL-20851-01...
  • Page 38 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-9 Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, and 6961 in Cisco Unified CM (continued) Task Purpose For More Information...
  • Page 39 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-9 Checklist for Configuring the Cisco Unified IP Phones 6921, 6941, and 6961 in Cisco Unified CM (continued) Task Purpose For More Information Add user information by configuring required fields.

  • Page 40: Installing Cisco Unified Ip Phones

    After you have added the phones to the Cisco Unified CM database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories.
  • Page 41 Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-27 OL-20851-01...

  • Page 42: Terminology Differences

    Message Waiting Indicator (MWI) or Message Waiting Lamp Programmable Feature Button Programmable Line Button or Programmable Line Key (PLK) Voicemail System Voice Messaging System Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1-28 OL-20851-01...

  • Page 43: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified CM system before sending and receiving calls.

  • Page 44: Understanding How The Cisco Unified Ip Phone Interacts With Cisco Unified Cm

    1-14. Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop-down list in Cisco Unified CM Administration, go to the following URL and install the latest support patch for your version of Cisco Unified CM: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 45: Providing Power To The Cisco Unified Ip Phone

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 6921, 6941, and 6961 can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 46: Power Guidelines

    In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 47: Obtaining Additional Information About Power

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified CM. In general, any time you make a change in Cisco Unified CM that requires the phone to be reset, a change is automatically made to the phone’s configuration file.

  • Page 48: Understanding The Phone Startup Process

    Trust List file containing a certificate assigned to the Cisco Unified CM and TFTP. If auto registration is not enabled and you did not add the phone to the Cisco Unified CM database, the phone does not attempt to register with Cisco Unified CM. The phone continually displays the "Configuring IP"...
  • Page 49 Cisco Unified CM, the phone attempts to auto-register itself in the Cisco Unified CM database. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 50: Adding Phones To The Cisco Unified Cm Database

    Adding Phones to the Cisco Unified CM Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified CM database. Be aware that each phone type requires a fixed number of device license units and the number of unit licenses that are available on the server may impact phone registration.

  • Page 51: Adding Phones With Auto-Registration And Taps

    When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled. For more information, go to the “Bulk Administration” chapter in Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 52: Adding Phones With Cisco Unified Cm Administration

    Adding Phones with Auto-Registration, page 2-8 • Adding Phones with Auto-Registration and TAPS, page 2-9 • • Adding Phones with Cisco Unified CM Administration, page 2-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 2-10 OL-20851-01...

  • Page 53: Determining The Mac Address For A Cisco Unified Ip Phone

    • For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 8-2. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 2-11 OL-20851-01...

  • Page 54: Determining The Mac Address For A Cisco Unified Ip Phone

    Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 2-12 OL-20851-01...

  • Page 55: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 56: Cisco Unified Communications Manager Configuration

    Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, and 6961 Components The Cisco Unified IP Phone displays the date and time from Cisco Unified CM. If the Cisco Unified CM Note server is located in a different time zone than the phones, the phones will not display the correct local time.

  • Page 57: Chapter 3 Setting Up The Cisco Unified Ip Phone

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 58: Connecting A Headset

    Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 59: Installing The Cisco Unified Ip Phone

    Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 shows the connections for Cisco Unified IP phones 6921 and 6941, and...
  • Page 60 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 61 802.3af power enabled Related Topics • Footstand, page 3-8 • Verifying the Phone Startup Process, page 3-12 • Configuring Startup Network Settings, page 3-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 62: Reducing Power Consumption On The Phone

    Reducing Power Consumption on the Phone You can reduce the amount of energy that the Cisco Unified IP Phone 6921, 6941, and 6961 consumes by scheduling when the phone goes into power save mode. In power save mode, the backlight on the screen is not lit when the phone is not in use.
  • Page 63 Figure 3-3 Cisco Unified IP Phone 6921 and 6941 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 64 Figure 3-4 Cisco Unified IP Phone 6961 CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 3-10 OL-20851-01...

  • Page 65: Higher Viewing Angle

    Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 3-11 OL-20851-01...

  • Page 66: Lower Viewing Angle

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit. For information on installing the wall mount kit, see Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, and 6961”...

  • Page 67: Configuring Startup Network Settings

    “Understanding Security Features for Cisco Unified IP Phones” section on page 1-14. Also, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 3-13 OL-20851-01...
  • Page 68 Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-14 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 3-14 OL-20851-01...

  • Page 69: Configuration Menus On The Cisco Unified Ip Phone

    Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Network Setup Menu, page 4-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 70: Displaying A Configuration Menu

    To exit a menu, press the Exit softkey. Step 6 Related Topics Unlocking and Locking Options, page 4-3 • • Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 71: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made. Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-12.

  • Page 72: Network Setup Menu

    Admin VLAN from the switch; otherwise it is ignored. VLAN setting. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 73 Device > Phone > Phone discovery protocol, which should match the protocol Configuration. supported by the switch. Settings include: • Enabled—default • Disabled Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 74: Ipv4 Setup Menu Options

    Server option, press the Edit softkey, and then enter a new DNS server IP address. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 75 DHCP Address. Related Topics Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • • Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 76: Security Configuration Menu

    Configuring the Cisco CTL Client in Cisco Unified phone. Displays a Certified icon if the Communications Manager Security Guide. server is an authenticated server Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 77: 802.1X Authentication And Status

    The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and view transaction status. These options are described in Table 4-5. To exit these menus, press the Exit softkey. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 78 To view the transaction status of your 802.1X 802.1X Authentication. Authentication, choose Applications > Admin Settings > Security Configuration > 802.1X Authentication Status. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 4-10 OL-20851-01...

  • Page 79: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 80: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 8.0.
  • Page 81 Call Forward All loop or that creates a Call Cisco Unified IP Phone. Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 82 System Guide, Understanding Directory Numbers. “Configuring the Phone to Support Call • Waiting” section on page 5-23 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 83 Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 84 Allows users to connect two calls to each other For more information, see the Cisco Unified (without remaining on the line). Communications Manager System Guide, Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 85 Phone configuration page (Phone Configuration window value takes precedence). BLF Status Depicts DND—Enables DND • status to override busy/idle state. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 86 Cisco Unified Communications Manager • the next available directory number in the group System Guide, Understanding Route and directs the call to that phone. Plans. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 87 Cisco Unified IP Phone” • Cisco Unified IP Phone 6921,6941, and 6961 User Guide, “Basic Call Handling” chapter, “Making Conference Calls” section Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 88 Communications Manager Features and Services Guide, Music On Hold. Mute Mutes the microphone from the handset or headset. Requires no configuration. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5-10 OL-20851-01...
  • Page 89 Remote In Use message. During these calls, users can make use of various features of their mobile phone. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5-11 OL-20851-01...
  • Page 90 Communications Manager System Guide, phone number with a coworker. Understanding Directory Numbers. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5-12 OL-20851-01...
  • Page 91 Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the “Join and Direct Transfer Policy” section on page 5-14. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5-13 OL-20851-01...

  • Page 92: Join And Direct Transfer Policy

    Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921, 6941, and 6961. In order for these applications to control and monitor these phones, you must configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines.

  • Page 93: Configuring Corporate And Personal Directories

    Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Contact button on the Cisco Unified IP Phone 6921, 6941, and 6961 gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.

  • Page 94: Modifying Phone Button Templates

    Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 6921 template that ships with the phone uses buttons 1 and 2 •...
  • Page 95 Configuration. For additional information on configuring line buttons, go to the chapter in the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5-17 OL-20851-01...

  • Page 96: Configuring Softkey Templates

    Cisco Unified Communications Manager System Guide, Softkey Template. The Cisco Unified IP Phones 6921, 6941, and 6961 do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified CM Administration. Table 5-2 lists the features, softkeys that can be configured on a softkey template, and note whether it is supported on the Cisco Unified IP Phones 6921, 6941, and 6961.

  • Page 97: Setting Up Services

    (VidMode) Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.

  • Page 98: Adding Users To Cisco Unified Communications Manager

    Cisco Unified Communications Manager Administration For more information on LDAP, see the Cisco Unified Communications Manager System Guide, Understanding the Directory. To add a user and phone at the same time choose User Management > User/Phone Add from Cisco • Unified Communications Manager.

  • Page 99: Managing The User Options Web Pages

    Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

  • Page 100: Specifying Options That Appear On The User Options Web Pages

    In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages Step 2 by choosing one of these values from the Parameter Value drop-down list box for the parameter: Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5-22 OL-20851-01...

  • Page 101: Configuring The Phone To Support Call Waiting

    Configuring the Phone to Support Call Waiting The Cisco Unified IP phones 6921, 6941, and 6961 support one call per line. Cisco Unified CM sets the Maximum Number of Calls (MNC) per line, and Busy Trigger (BT) per line attributes to 2 and 1 respectively and these fields can not be changed, As a result, the line appears to be busy to a second incoming call when there is an active call present on the line.
  • Page 102 Chapter 5 Configuring Features, Templates, Services, and Users Configuring the Phone to Support Call Waiting Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5-24 OL-20851-01...

  • Page 103: Chapter 6 Customizing The Cisco Unified Ip Phone

    – file view – file search – file get – file dump – file tail – file delete – Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 104: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring.

  • Page 105: Pcm File Requirements For Custom Ring Types

    Serviceability or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 106: Configuring The Idle Display

    Administration in the Product Specific configuration window. (You access this window by choosing Device > Phone from Cisco Unified Communications Manager Administration.) Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 107 For example, to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 108 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 109: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP phones 6921, 6941, and 6961 to view model information, status messages, and network statistics for the phone: •...

  • Page 110: Status Menu

    This table also includes actions you can take to address errors. To display the Status Messages screen, follow these steps: Procedure Step 1 Press the Applications button. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 111 Errors persist—Consider assigning a static IP address. See the “Network Setup Menu” section on page 4-4 for details on assigning a static IP address. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 112 Check the load ID assigned to the phone (from Cisco wrong type. Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 113 .bin file with this load ID as the name. TFTP error The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 114: Network Statistics Screen

    To display the Network Statistics screen, follow these steps: Procedure Press the Applications button. Step 1 Select Admin Settings. Step 2 Select Status. Step 3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 115 Link state and connection of the PC port (for example, Auto means that the PC port is in a link-up 100 Mb Full-Duplex state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 116: Call Statistics Screen

    When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 117 Cumulative Total number of concealment frames divided by total number of speech frames Conceal Ratio received from start of the voice stream. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 118: Security Configuration

    Size of voice packets, in milliseconds, in the transmitting voice stream. 802.1x Authentication Maximum jitter observed since the receiving voice stream was opened. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 7-10 OL-20851-01...

  • Page 119: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • •...

  • Page 120: Accessing The Web Page For A Phone

    Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 8-9. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 121: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web pages.

  • Page 122: Network Setup

    Host name that the DHCP server assigned to the phone. Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 123 Indicates the setting of the DHCP Address Released option on the phone’s Network Setup menu. Alternate TFTP Indicates whether the phone is using an alternative TFTP server. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 124 Indicates whether the PC port on the phone is enabled or disabled. Speaker Enabled Indicates whether the speakerphone is enabled on the phone. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 125 CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch. The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 126: Network Statistics

    Identifier of a device connected to this port discovered by CDP protocol. CDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 127: Device Logs

    Web Page for a Phone” section on page 8-2, and then click the Stream 1 hyperlink. Table 8-5 describes the items in the Streaming Statistics areas. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 128 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 8-10...
  • Page 129 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics • “Configuring Settings on the Cisco Unified IP Phone” chapter Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 8-11 OL-20851-01...
  • Page 130 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 8-12 OL-20851-01...

  • Page 131: Resolving Startup Problems

    Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager, page 9-2 • Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-5 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 132: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-12 the LCD screen should display information.

  • Page 133: Manager

    IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, • you must manually enter settings for these options. See the “Network Setup Menu” section on page 4-4 for instructions. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 134: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 135: Registering The Phone With Cisco Unified Communications Manager

    Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 136: Cisco Unified Ip Phone Resets Unexpectedly

    Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 137: Checking Static Ip Address Settings

    On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 138: Checking Power Connection

    Unified Communications Manager server. Phone does not request signed configuration The CTL file does not contain any TFTP entries with certificates. files. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 139: General Troubleshooting Tips

    802.1X configuration menus and re-enter the shared secret. General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 140 See the “Call Statistics Screen” section on page 7-8 for information about displaying these statistics. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 9-10 OL-20851-01...
  • Page 141 Both phones are registered to the same Cisco Unified Communications Manager. Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) 9-11 OL-20851-01...

  • Page 142: Resetting Or Restoring The Cisco Unified Ip Phone

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-3 describes the ways to perform a basic reset.

  • Page 143: Monitoring The Voice Quality Of Calls

    Do not power down the phone until it completes the factory reset process, and the main screen appears. Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.

  • Page 144: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

  • Page 145: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 146: How Users Subscribe To Services And Configure Phone Features

    An overview of the tasks that users can accomplish by using the web page. • For information using the User Options web pages, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 8.0...

  • Page 147: Appendix A Providing Information To User Via A Website

    The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays. Step 8 Click Finish. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 148 Book Synchronizer. To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 149: Appendix

    Installing the Cisco Unified CM Locale Installer If you are using Cisco Unified IP phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified CM Locale Installer on every Cisco Unified CM server in the cluster.
  • Page 150 Appendix B Supporting International Users Support for International Call Logging Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 OL-15483-01...

  • Page 151: Appendix

    As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 152: Cable Specifications

    “BI” stands for bidirectional, while DA, DB, DC and Note DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 153 “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 154 Appendix C Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 155: Appendix

    User ID: johndoe • Phone model: 6921 • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 156: Appendix D Basic Phone Administration Step

    Adding a User to Cisco Unified CM This section describes steps for adding a user to Cisco Unified CM. Follow one of the procedures in this section, depending on your operating system and the manner in which you are adding the user: Adding a User From an External LDAP Directory, page D-2 •...

  • Page 157: Configuring The Phone

    Device Pool—Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 158 In the Extension Information pane of this window, check the Enable Extension Mobility box if this phone supports Cisco Extension Mobility. Click Save. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 159 Click Save. The user is now associated with Line 1 on the phone. If your phone has a second line, configure Line 2. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 160: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 161: Appendix

    • Two 4-40x1/4 inch machine screws • One 6-inch Ethernet cable • One key if the bracket includes the optional lock • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 162: Before You Begin

    Screw the anchor clockwise into the wall until it is seated flush. Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 163 Level wall holes through bracket on wall bracket on wall Screw bracket to wall using Phillips head Insert anchors into wall screws Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 164 Remove the handset wall hook in the handset rest, rotate the hook 180 degrees, and reinsert the hook. The hook should have a lip on which the handset catches when the phone is vertical (Figure E-4). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 165 If you are using an external power supply, plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10/100 PC port (Figure E-5). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 166 (Figure E-6). Step 6 Use the locking key to lock the phone to the wall bracket. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 167 Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, and 6961 Installing the Bracket Figure E-6 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 168 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, and 6961 Installing the Bracket Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 169: Appendix

    This nonlocking wall mount kit meets ADA 4.4.1 requirements. ADA Non-Lockable Wall Mount Kit for 6900 Series This section describes how to install the ADA Non-Lockable Wall Mount Kit for 6900 Series on a Cisco Unified IP Phone 6911, 6921, 6941, 6945, and 6961.

  • Page 170: Components

    The following figure shows the contents of the Wall Mount kit. Figure F-3 Components Screws Anchors Machine Phone bracket Wall bracket screws Ethernet cable The package includes these items: Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 171: Before You Begin

    Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. The following figure shows the steps to mount the wall bracket. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 172 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. The following figure shows how to attach the phone bracket. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 173 10/100 PC port. The following figure shows the cable attachment. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 174: Remove Phone From Non-Lockable Wall Mount

    The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure shows the location and shape of the tabs. The following figure shows the tab location. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 175 Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone from the wall bracket, and then pull the phone towards you. The following figure shows how to disengage the tabs. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...
  • Page 176 Appendix ADA Non-Lockable Wall Mount Kit for 6900 Series Figure F-8 Disengage tabs Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) OL-20851-01...

  • Page 177: I N D E X

    1-19 Cisco Unified IP Phones manually 2-10 Call Back Cisco Unified IP Phones using auto-registration call display restrictions Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-1 OL-19025-01...
  • Page 178 1-22, 1-26 connecting IP phones to other IP phones (daisy installation requirements 1-22 chaining) 9-10 modifying phone button templates 5-16 contacts button Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-2 OL-19025-01...
  • Page 179 1-13 Domain Name System (DNS) configuring with Cisco Unified Communications Manager, overview 1-13 Domain Name System (DNS) server Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-3 OL-19025-01...
  • Page 180 HTTP, description 1-10 Phone 5-15 hunt group light strip 1-2, 1-4, 1-7 log out of hunt groups 5-10 line buttons, description of Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-4 OL-19025-01...
  • Page 181 Admin. VLAN ID network port displaying configuring Domain Name connecting to Host Name network requirements, for installing IPv4 network statistics 7-6, 8-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-5 OL-19025-01...
  • Page 182 9-12 ringer, indicator for 1-2, 1-4, 1-7 power reduction ring setting 5-12 power over Ethernet See PoE power save Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-6 OL-19025-01...
  • Page 183 SW port Settings menu access 3-14, 4-2 LLDP-MED 4-5, 8-7 shared line 5-12 SW Port Configuration signaling authentication 1-16 signaling encryption 1-16 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-7 OL-19025-01...
  • Page 184 Transport Layer Security log out of hunt groups 5-10 See TLS malicious caller identification (MCID) 5-10 Trivial File Transfer Protocol Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-8 OL-19025-01...
  • Page 185 Cisco Unified Communications Manager 5-20 configuring personal directories XmlDefault.cnf.xml providing support to required information subscribing to services VLAN auxiliary, for voice traffic configuring Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-9 OL-19025-01...
  • Page 186 Index Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP) IN-10 OL-19025-01...

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