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Cisco 6921 Administration Manual

Administration guide for cisco unified communications manager 7.1 (sccp)
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Cisco Unified IP Phone 6921, 6941, and
6961 Administration Guide for Cisco

Unified Communications Manager 7.1

(SCCP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-19025-01

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Summary of Contents for Cisco 6921

  • Page 1: Unified Communications Manager

    Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 5: Table Of Contents

    Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Obtaining Additional Information about Power Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 6 Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu Unlocking and Locking Options Editing Values Network Setup Menu IPv4 Setup Menu Options Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 7 C H A P T E R Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device Information Network Setup Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 8 Providing Information to Users Via a Website A P P E N D I X How Users Obtain Support for the Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) viii OL-19025-01...
  • Page 9 ADA Non-Lockable Wall Mount Kit for 6900 Series Components Before You Begin Install Non-Lockable Wall Mount Kit for Phone Remove Phone from Non-Lockable Wall Mount N D E X Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 10 Contents Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 11 Describes how the Cisco Unified IP Phone interacts with other key Phone on Your Network” IP telephony components, and provides an overview of the tasks required prior to installation. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 12: Related Documentation

    Quick Start Guide for the Cisco Unified IP Phone 6941 for Administrative Assistants • Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 13: Cisco Product Security Overview

    Terminal sessions and information the system displays are in font. screen screen Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) xiii OL-19025-01...
  • Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 15: An Overview Of The Cisco Unified Ip Phone

    • Terminology Differences, page 1-20 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.

  • Page 16: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Softkey buttons Enables softkey options displayed on the phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 17 Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voicemail (varies by system). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 18 Features on the Cisco Unified IP Phone 6941 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 19 11 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 20 16 Contacts button Opens/closes the Directories menu. Use it to access personal and corporate directories. 17 Handset Phone handset. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 21 Softkey buttons Enables softkey options displayed on the phone screen. Transfer button Transfers a call. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 22 Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your voice messaging system (varies by system). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 23: What Networking Protocols Are Used?

    Cisco Unified IP Phones use HTTP for the XML Protocol (HTTP) information and moving documents across services and for troubleshooting purposes. the Internet and the web. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 24 Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1 • Understanding the Phone Startup Process, page 2-6 • Network Setup Menu, page 4-4 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-10 OL-19025-01...

  • Page 25: What Features Are Supported On The Cisco Unified Ip Phone 6921, 6941, And 6961?

    Configuring Settings on the Cisco Unified IP Phone, page 4-1 • • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-11 OL-19025-01...

  • Page 26: Configuring Telephony Features

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and...

  • Page 27: Understanding Security Features For Cisco Unified Ip Phones

    To add phones to the Cisco Unified Communications Manager database, you can use: Auto-registration • Cisco Unified Communications Manager Administration • • Bulk Administration Tool (BAT) Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-13 OL-19025-01...

  • Page 28: Checklist For Configuring The Cisco Unified Ip Phone 6921, 6941, And 6961 In Cisco Unified Communications Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-14 OL-19025-01...
  • Page 29 Cisco Unified Communications Manager database at the same time, go to the User/Phone Add Configuration chapter in the Cisco Communications Manager Administration Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-15 OL-19025-01...
  • Page 30 Cisco Unified IP Phone Provides access to an IP phone service or URL. Configuration chapter in the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-16 OL-19025-01...
  • Page 31 Administration Guide. services. Note Some phones, such as those in conference rooms, do not have an associated user. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-17 OL-19025-01...

  • Page 32: Installing Cisco Unified Ip Phones

    Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-18 OL-19025-01...
  • Page 33 Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-19 OL-19025-01...

  • Page 34: Terminology Differences

    Message Waiting Indicator (MWI) or Message Waiting Lamp Programmable Feature Button Programmable Line Button or Programmable Line Key (PLK) Voicemail System Voice Messaging System Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1-20 OL-19025-01...
  • Page 35 To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 36: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Security Features for Cisco Unified IP Phones” section on page 1-13. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=2788752...

  • Page 37: Manager

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 6921, 6941, and 6961 can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 38: Providing Power To The Cisco Unified Ip Phone

    In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 39: Obtaining Additional Information About Power

    For more information on phone configuration settings, go to the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 40: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 6921, 6941, and 6961 go through a standard startup process that is described in Table 2-3.

  • Page 41: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones with Auto-Registration and TAPS, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-9 • Adding Phones with BAT, page 2-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 42: Adding Phones With Auto-Registration

    When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 43: Adding Phones With Auto-Registration And Taps

    For information about determining a MAC address, see the “Determining the MAC Address for a Cisco Unified IP Phone” section on page 2-10. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 44: Adding Phones With Auto-Registration And Taps

    Display the web page for the phone and click the Device Information hyperlink. For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 8-2. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 2-10 OL-19025-01...

  • Page 45: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 46: Cisco Unified Communications Manager Configuration

    In Cisco Unified Communications Manager Administration, you can add users to the database, add users to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging system options.

  • Page 47: Chapter 3 Setting Up The Cisco Unified Ip Phone

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 48: Audio Quality

    Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 49: Installing The Cisco Unified Ip Phone

    Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections for a Cisco Unified IP Phone 6921 and 6941 Figure 3-2 for a graphical representation of the connections for a Cisco Unified IP Phone 6961.
  • Page 50 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 51 802.3af power enabled Related Topics • Footstand, page 3-8 • Verifying the Phone Startup Process, page 3-12 • Configuring Startup Network Settings, page 3-13 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 52: Reducing Power Consumption On The Phone

    Figure 3-4 illustrates the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
  • Page 53 Figure 3-3 Cisco Unified IP Phone 6921 and 6941 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 54 Figure 3-4 Cisco Unified IP Phone 6961 CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3-10 OL-19025-01...

  • Page 55: Higher Viewing Angle

    Chapter 3 Setting Up the Cisco Unified IP Phone Footstand Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3-11 OL-19025-01...

  • Page 56: Lower Viewing Angle

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit. For information on installing the wall mount kit, see Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961”...

  • Page 57: Configuring Startup Network Settings

    You also may configure the domain name and the DNS server settings, if necessary. Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3-13 OL-19025-01...
  • Page 58 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3-14 OL-19025-01...

  • Page 59: Configuration Menus On The Cisco Unified Ip Phone

    Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Network Setup Menu, page 4-4 • IPv4 Setup Menu Options, page 4-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 60: Displaying A Configuration Menu

    Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Network Setup Menu, page 4-4 • • IPv4 Setup Menu Options, page 4-6 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 61: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...

  • Page 62: Network Setup Menu

    Admin VLAN from the switch; otherwise it is ignored. VLAN setting. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 63 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 64: Ipv4 Setup Menu Options

    Server option, press the Edit softkey, and then enter a new DNS server IP address. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 65 DHCP Address. Related Topics Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • • Editing Values, page 4-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 66 Chapter 4 Configuring Settings on the Cisco Unified IP Phone IPv4 Setup Menu Options Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 67: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 68: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1.
  • Page 69 Call Forward All loop or that creates a Call Communications Manager System Guide. Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 70 Cisco Unified Communications Manager Features and Services Guide, “Call Display Restrictions” chapter. • Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 71 Phone” chapter in the Cisco Unified Communications Manager System Guide. Be sure to inform your users whether Note these features are activated. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 72 When a call is diverted, the line becomes available Unified Communications Manager Features to make or receive new calls. and Services Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 73 A call that triggers Hold Reversion also displays an animated icon in the call bubble. You can configure call focus priority to favor incoming or reverting calls. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 74 Policy” section on page 5-13. For more information, go to the “Cisco Unified IP Phone” chapter in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 75 Cisco • Cisco Unified Communications Manager Unified IP Phone. System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 76 This can be useful for Administration Guide. phones that are designated for calling emergency or “hotline” numbers. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-10 OL-19025-01...
  • Page 77 “Understanding Directory Numbers” chapter phone number with a coworker. in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-11 OL-19025-01...
  • Page 78 “Cisco Voice-Mail Port Configuration” chapter. Cisco Unified Communications Manager • System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-12 OL-19025-01...

  • Page 79: Join And Direct Transfer Policy

    To determine the proper setting for this parameter, refer to the documentation of the JTAPI/TAPI application. Configuring Corporate and Personal Directories The Contact button on the Cisco Unified IP Phone 6921, 6941, and 6961 gives users access to several directories. These directories can include: •...

  • Page 80: Configuring Personal Directory

    Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. • The default Cisco Unified IP Phone 6921 template that ships with the phone uses buttons 1 and 2 for lines. •...

  • Page 81: Modifying A Phone Button Template For Personal Address Book Or Speed Dials

    URL. To modify a phone button template for PAB or Fast Dial, follow these steps: Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-15...

  • Page 82: Configuring Softkey Templates

    Template” section in the Cisco Unified Communications Manager System Guide for more information. The Cisco Unified IP Phone 6921, 6941, and 6961 do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration.
  • Page 83 Remove Last Conference Phone displays Remove when a Participant Participant (RmLstC) participant is selected. Resume Resume (Resume) — Select Select (Select) — Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-17 OL-19025-01...

  • Page 84: Setting Up Services

    (VidMode) Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.

  • Page 85: Adding Users To Cisco Unified Communications Manager

    Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
  • Page 86 Make sure to provide end users with the following information about the User Options web pages: • The URL required to access the application. This URL is: Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-20 OL-19025-01...

  • Page 87: Specifying Options That Appear On The User Options Web Pages

    Hide All Settings—No call forward settings display on the User Options web pages. • Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5-21 OL-19025-01...

  • Page 88: Configuring The Phone To Support Call Waiting

    2 and 1 respectively and these fields can not be changed, As a result, the line appears to be busy to a second incoming call when there is an active call present on the line. Cisco Unified Communications Manager forwards the second incoming call based on the Call Forward Busy settings for the line.

  • Page 89: Chapter 6 Customizing The Cisco Unified Ip Phone

    – file view – file search – file get – file dump – file tail – file delete – Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 90: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring.

  • Page 91: Pcm File Requirements For Custom Ring Types

    For detailed instructions about creating and displaying the idle display, refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL: Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 92: Automatically Disabling The Cisco Unified Ip Phone Backlight

    Administration in the Product Specific configuration window. (You access this window by choosing Device > Phone from Cisco Unified Communications Manager Administration.) Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 93 For example, to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 94 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 95: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 6900 Series to view model information, status messages, and network statistics for the phone: •...

  • Page 96: Status Menu

    Step 2 Select Admin Settings. Step 3 Select Status. Step 4 Select Status Messages. To remove current status messages, press the Clear softkey. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 97 Errors persist—Consider assigning a static IP address. See the “Network Setup Menu” section on page 4-4 for details on assigning a static IP address. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 98 Check the load ID assigned to the phone (from Cisco wrong type. Unified Communications Manager, choose Device > Phone). Verify that the load ID is entered correctly. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 99 .bin file with this load ID as the name. TFTP error The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 100: Network Statistics Screen

    To display the Network Statistics screen, follow these steps: Procedure Press the Applications button. Step 1 Select Admin Settings. Step 2 Select Status. Step 3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 101 Link state and connection of the PC port (for example, Auto means that the PC port is in a link-up 100 Mb Full-Duplex state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 102: Call Statistics Screen

    When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 103 Cisco Gateways, which will increment this counter. Rcvr Lost Packets Missing RTP packets (lost in transit). Voice Quality Metrics Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 104 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 7-10 OL-19025-01...

  • Page 105: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • •...

  • Page 106: Accessing The Web Page For A Phone

    Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 8-8. Streaming Statistics—Includes the following hyperlink: • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 107: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web pages.

  • Page 108: Network Setup

    Name of the Domain Name System (DNS) domain in which the phone resides. IP Address Internet Protocol (IP) address of the phone. Subnet Mask Subnet mask used by the phone. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 109 PC port and the SW port. You should set forwarding delay to enabled when you connect both ports to switches for redundant uplinks or when you daisy-chain phones together. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 110 Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 111: Network Statistics

    Network—Displays information about network traffic to and from the network port (10/100 SW) on the phone. Table 8-4 describes the items in this area. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 112: Device Logs

    Debug Display—Displays debug messages that might be useful to Cisco TAC if you require • assistance with troubleshooting. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 113: Streaming Statistics

    Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 114 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics “Configuring Settings on the Cisco Unified IP Phone” chapter • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 8-10 OL-19025-01...

  • Page 115: Resolving Startup Problems

    Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager, page 9-2 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-5 • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 116: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in “Verifying the Phone Startup Process” section on page 3-12 the LCD screen should display information.

  • Page 117: Manager

    IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, • you must manually enter settings for these options. See the “Network Setup Menu” section on page 4-4 for instructions. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 118: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 119: Registering The Phone With Cisco Unified Communications Manager

    Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 120: Cisco Unified Ip Phone Resets Unexpectedly

    Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 121: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan

    On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 122: Checking Power Connection

    This delay gives the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 123 When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configured. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 124: Resetting Or Restoring The Cisco Unified Ip Phone

    Performing a Factory Reset, page 9-11 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 125: Performing A Factory Reset

    Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • User configuration settings—Reset to default values •...

  • Page 126: Troubleshooting Tips

    Note Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen” section on page...

  • Page 127: Cleaning The Cisco Unified Ip Phone

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 128 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9-14 OL-19025-01...

  • Page 129: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 130: How Users Subscribe To Services And Configure Phone Features

    An overview of the tasks that users can accomplish by using the web page. • For information using the User Options web pages, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1.

  • Page 131: Appendix A Providing Information To User Via A Website

    The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays. Step 8 Click Finish. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 132 Book Synchronizer. To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 133: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 134 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 135: Appendix

    As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 136 Access Port Connector Table C-3 describes the access port connector pinouts. Table C-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 137 “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 138 Appendix C Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 139: Appendix

    User ID: johndoe • Phone model: 6921 • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 140: Adding A User To Cisco Unified Communications Manager

    Adding a User From an External LDAP Directory, page D-3 • Adding a User Directly to Cisco Unified Communications Manager, page D-3 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 141 D-4. Step 6 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Choose User Management > End User, then click Add New. The End User Configuration window Step 1 appears.

  • Page 142: Configuring The Phone

    The phone button template determines the configuration of buttons on a phone and identifies which feature (line, speed dial, and so on) is used for each button. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 143 If the phone does not support security, choose a non-secure profile. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 144 Example: Using the john doe extension in the example above, if you specify a mask of 408902XXXX, an external call from extension 6640 displays a caller ID number of 4089026640. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 145 Click the Go button next to the “Back to User” Related link in the upper-right corner of the – screen. Proceed to Performing Final End User Configuration Steps, page D-8. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 146: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Step 4 Click Save. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 147: Appendix

    1 sheet metal screw • 2 4-40x1/4 inch machine screws • 1 six-inch Ethernet cable 1 key if the bracket includes the optional lock • Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 148: Before You Begin

    Screw the anchor clockwise into the wall until it is seated flush. Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 149: A P P E N D I X E Installing The Wall Mount Kit For The Cisco Unified Ip Phone 6921, 6941, And

    Level wall holes through bracket on wall bracket on wall Screw bracket to wall using Phillips head Insert anchors into wall screws Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 150 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. Figure E-3 Attaching the Phone Bracket Screw holes Slot for mounting tabs Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 151 The hook should have a lip on which the handset catches when the phone is vertical (Figure E-4). Figure E-4 Preparing the Handset Hook Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 152 Wall bracket Phone bracket Network port Handset port AC adapter port Phone bracket cable access hole U-shaped holes for cables (optional power cable) Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 153 Use the locking key to lock the phone to the wall bracket. Step 6 Figure E-6 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 154 Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961 Installing the Bracket Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 155: Appendix

    This nonlocking wall mount kit meets ADA 4.4.1 requirements. ADA Non-Lockable Wall Mount Kit for 6900 Series This section describes how to install the ADA Non-Lockable Wall Mount Kit for 6900 Series on a Cisco Unified IP Phone 6911, 6921, 6941, 6945, and 6961.

  • Page 156: Components

    The following figure shows the contents of the Wall Mount kit. Figure F-3 Components Screws Anchors Machine Phone bracket Wall bracket screws Ethernet cable The package includes these items: Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 157: Before You Begin

    Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. The following figure shows the steps to mount the wall bracket. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 158 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. The following figure shows how to attach the phone bracket. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 159 10/100 PC port. The following figure shows the cable attachment. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 160: Remove Phone From Non-Lockable Wall Mount

    The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure shows the location and shape of the tabs. The following figure shows the tab location. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 161 Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone from the wall bracket, and then pull the phone towards you. The following figure shows how to disengage the tabs. Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...
  • Page 162 Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 Series Figure F-8 Disengage tabs Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) OL-19025-01...

  • Page 163: I N D E X

    Cisco Unified Communications Manager Administration BootP adding telephony features using Bootstrap Protocol (BootP) Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-1 OL-19025-01...
  • Page 164 DistinctiveRingList.xml file format overview 1-13 divert personal directories 5-14 phone button templates 5-14 DNS server softkey templates 5-16 troubleshooting user features 5-19 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-2 OL-19025-01...
  • Page 165 1-3, 1-5, 1-8 softkey 1-5, 1-7 hold reversion speakerphone 1-5, 1-8 Host Name transfer 1-5, 1-7 HTTP, description Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-3 OL-19025-01...
  • Page 166 LDAP directories, using with Cisco Unified IP DNS Server 1-5 Phone 5-13 IP Address light strip 1-2, 1-4, 1-7 Subnet Mask Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-4 OL-19025-01...
  • Page 167 7-6, 8-7 power save Network Statistics screen power source Network web page 8-2, 8-7 causing phone to reset power injector privacy 5-10 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-5 OL-19025-01...
  • Page 168 1-13 Cisco Catalyst services internal Ethernet configuring for users 5-18 SW Port Configuration description 5-11 subscribing to 5-18 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-6 OL-19025-01...
  • Page 169 DNS settings log out of hunt groups IP addressing and routing malicious caller identification (MCID) network connectivity meet-me conference network outages Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-7 OL-19025-01...
  • Page 170 VLAN, interaction with voice messaging system 5-12 voice messaging system, accessing voice VLAN volume button, description of 1-3, 1-6, 1-8 Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP) IN-8 OL-19025-01...

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