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Cisco 6921 User Manual

User guide for cisco unified communications manager 9.0 (sccp and sip)
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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco
Unified Communications Manager 9.0 (SCCP and SIP)
First Published: January 01, 2012
Last Modified: July 23, 2014
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 6921

  • Page 1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: July 23, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Clean the Phone Display HTTPS for Phone Services Applications C H A P T E R 2 Services Access Services Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 4 Fast-Dial Codes with Personal Directory Assign Fast-Dial Code to Personal Directory Entry Place Call Using Fast-Dial Code Delete Fast-Dial Code Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Respond to Call Waiting Notification cBarge Join Conference on Shared Line Codes Place Call Using Client Matter Code Place Call Using Forced Authorization Code Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 Malicious Call Identification Trace Suspicious Call Meet Me Conference Host Meet Me Conference Join Meet Me Conference Mobile Connect Enable Mobile Connect Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 7 Place Call Using Speed Dial Codes Transfer Transfer Call to Another Number Transfer Call to Another Line Swap Between Calls Before Completing Transfer WebDialer Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 8 Personal Address Book Setup Add New Personal Address Book Entry Search for Personal Address Book Entry Edit Personal Address Book Entry Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii...
  • Page 9 C H A P T E R 8 Safety and Performance Information Power Outage External Devices Cisco Product Security Overview Accessibility Features Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 10 Contents Additional Information Warranty C H A P T E R 9 Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 11: Features Of Your Cisco Unified Ip Phone

    General Phone Information, page 23 Cisco Unified IP Phone 6921 The following sections describe the features available on the Cisco Unified IP Phone 6921. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 12: Phone Connections

    Handset connection. AC power wall plug (optional). Analog headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 13: Buttons And Hardware

    Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Transfer button Transfers a call. Conference button Creates a conference call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 14 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 15: Phone Screen

    Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Handset Phone handset. Phone Screen Header Displays date, time, and directory number. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 16: Cisco Unified Ip Phone 6941

    The Cisco Unified IP Phone 6941 provides the following features. Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 17 Handset connection. AC power wall plug (optional). Analog headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 18: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 19 Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 20 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 21: Phone Screen

    If the calling number and the calling ID are unrestricted, but the calling ID is not configured, the phone displays only the calling number. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 22: Cisco Unified Ip Phone 6945

    Display softkeys for available features or actions. Cisco Unified IP Phone 6945 The Cisco Unified IP Phone 6945 provides the following features. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 23: Phone Connections

    AC power wall plug (optional). Handset connection. Network port (10/100/1000 SW) connection. Analog headset connection (optional). IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 24: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 25 Transfer button Transfers a call. Conference button Creates a conference call. Hold button Places an active call on hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 26 Contacts button Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 27: Phone Screen

    If the calling number and the calling ID are unrestricted, but the calling ID is not configured, the phone displays only the calling number. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 28: Wireless Headset Using Auxiliary Port

    Display softkeys for available features or actions. Wireless Headset Using Auxiliary Port The Cisco Unified IP Phone 6945 supports a wireless analog headset that uses a base station connected to the auxiliary port. The base station communicates with the wireless analog headset.

  • Page 29: Phone Connections

    AC-to-DC power supply (optional). Handset connection. AC power wall plug (optional). Headset connection (optional). Network port (10/100 SW) connection. IEEE 802.3af power enabled. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 30: Buttons And Hardware

    Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen. Transfer button Transfers a call. Conference button Creates a conference call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 31 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 32: Phone Screen

    Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories. Handset Phone handset. Phone Screen Header Displays date, time, and directory number. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 33: General Phone Information

    If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 34 Features of Your Cisco Unified IP Phone Footstand Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 35 Features of Your Cisco Unified IP Phone Footstand Higher viewing angle Lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 36: Adjust Handset Rest

    If the power-saving mode is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 37: Clean The Phone Display

    No icon is displayed if phone uses HTTP to connect. The lock icon is displayed only after a secure connection is made to a server via HTTPS. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 38 Features of Your Cisco Unified IP Phone HTTPS for Phone Services Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 39: Applications

    Use the Navigation bar and Select button to scroll and select the service you want to access. Step 3 Press the Select softkey, or press Exit to return to the Applications screen. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 40: Call History

    Select All Lines or the line that you want to view. Step 4 Press to return to the Call History screen. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 41: View Call Record Details

    • Press Call. • Press the line key. • Pick up the handset. • Press the speakerphone or headset button. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 42: Edit Phone Number

    Press Del Call (you may need to press more first). Step 6 Press Delete to delete the call, or pres Cancel to go back to the Call History screen. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 43: Preferences

    Preferences screen. Contrast You can adjust your phone screen contrast level. The default contrast level setting is 50%. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 44: Adjust Contrast

    Phone Information allows you to view the following model information for your phone: • Model Number • IP Address • MAC Address • Unified Video Advantage Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 45: View Phone Information

    Press Exit softkey to return to the Applications screen. Administrator Settings For information on accessing and changing the Administrator Settings, contact your system administrator. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 46 Applications Administrator Settings Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 47: Corporate Directory

    To dial a contact, perform one of these actions: • Press Dial. • Press Select. • Press the contact label number. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 48: Dial Contact From Search During Call

    There are two ways you can set up and maintain your personal directory: • Using your phone, you can: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 49: Personal Directory Options

    Step 6 Enter the nickname information. You can also enter a name. Step 7 Press Phones and enter the phone numbers. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 50: Search For Entry In Personal Directory

    Select Personal Address Book and search for an entry. Step 4 Select the personal address book entry that you want to dial. Step 5 Press Dial. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 51: Delete Personal Directory Entry

    Step 8 Pres Update. Fast-Dial Codes with Personal Directory The following sections describe using the fast-dial codes with Personal Directory. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 52: Delete Fast-Dial Code

    Sign in to Personal Directory and search for a fast-dial code. (Use the Navigation bar and button to scroll and select.) Step 2 Select the fast-dial code that you want to delete. Step 3 Press the Remove softkey. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 53: Messages Overview

    • Look at the visual message indicator lamp on your handset. You can configure the visual message indicator lamp using your User Options web pages. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 54: Access Voice Messages

    • Press a line button, then press Messages to hear only the voice messages for that line. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 55: Calling Features

    Line Status, page 65 • Malicious Call Identification, page 66 • Meet Me Conference, page 66 • Mobile Connect, page 67 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 56: Feature Buttons And Softkeys

    Call Back Call Forward All Call Park Call Park Line Status Call Pickup Call Pickup Line Status Conference Directed Call Park Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 57: Survivable Remote Site Telephony

    If you are on an active call, the call remains established, and you enter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 58 Conference is the only feature supported. Voicemail Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 59: Cbarge

    The softkey causes no action. Hunt Group The softkey causes no action. Intercom The softkey causes no action. Mobility The softkey causes no action. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 60: Agent Greeting

    The phone saves the complete digit string in the call history, and you can save the number in your Personal Address Book. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 61: Auto Answer

    Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 62: Call Forward

    ◦ Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain. Related Topics Set Up Call Forward Per Line, on page 83 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 63: Forward Calls

    Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both. Related Topics Line Status, on page 65 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 64: Park Call

    You have a limited time to retrieve a parked call before it reverts to ringing at the original number. Step 4 From any other Cisco Unified IP Phone in your network, enter the call park number to retrieve the call. Park Call Using Manual Directed Call Park...

  • Page 65: Call Pickup

    • Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group or in an associated call pickup group. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 66: Answer A Call Using Group Pickup And A Group Pickup Number

    • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, and then press Group PickUp. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 67: Call Waiting

    The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 68: Codes

    Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 69: Add Third Party To Conference

    Swap Between Calls Before Completing Conference Use this procedure to consult privately with the conference and another person, before adding the person into the conference. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 70: Divert

    When the ringer and notifications are turned off, the call is sent directly to your voicemail system. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 71: Extension Mobility

    Registering. The reset enables the phone to adopt your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 72: Enable Extension Mobility

    Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold works with your phone handset as well as with USB headsets. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 73: Hold Call

    If more than one call is held locally on the phone, you cannot resume calls held remotely. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 74: Hunt Groups

    Respond to Hold Reversion Notification Procedure Press the flashing amber line button or Answer to resume the call from hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 75: Intercom

    Line Status Indicators Line status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 76: Malicious Call Identification

    The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 77: Host Meet Me Conference

    Related Topics Create Access List, on page 95 Add New Remote Destination, on page 94 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 78: Enable Mobile Connect

    Step 3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 79: Monitoring And Recording

    If you want to view priority level of a call, look for an MLPP icon on your phone screen: MLPP Icon Priority Level Highest priority (Flash Override or Executive Override) call High priority (Flash) call Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 80: Multiple Calls Per Line

    To answer a second call on the same line, press the flashing amber line button. The phone screen text changes based on the active call and the number of calls on the line. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 81: Switch Between Calls On Same Line

    With two connected calls on the same line, select a call to make it the active call. The second call is put on hold. Step 2 Press Conference Step 3 Enter the participant’s phone number. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 82: Multiple Incoming Calls

    ◦ Press Answer or line button to answer the call. ◦ Press the line button of another line to view the list of incoming calls on that line. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 83: Mute

    Dial Number On-Hook Procedure Step 1 Enter or speed dial a phone number. Step 2 Go off hook. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 84: Plus Dialing

    If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. Procedure Step 1 Press Privacy to enable the feature. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 85: Quality Reporting Tool

    To place the call on a specific phone line, select the line to obtain dial tone and press Redial. Shared Lines Shared lines allow you to use one phone number for multiple phones. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 86: Speed Dial

    Related Topics Speed Dial Setup in User Options, on page 85 Line Status Indicators, on page 65 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 87: Transfer

    Before completing a transfer procedure, you can press the Cancel softkey to cancel the procedure or you can press the Swap softkey to toggle between calls, allowing you to speak privately with each party. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 88: Webdialer

    WebDialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 89: Use Webdialer With Cisco Directory

    • Use preferred device: Identifies the Cisco Unified IP Phone (calling device) and directory number (calling line) that you use to place WebDialer calls. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 90: Sign Out Of Webdialer

    • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Sign Out of WebDialer Procedure Select the Sign Out icon in the Make Call or Hang Up window. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 91: Sign In And Out Of User Options Web

    In some cases, you can access your User Option web pages without having to sign in. For more information, contact your system administrator. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 92: Device Settings

    Enter your password in the Password field. Step 6 Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. Step 7 To sign out of your User Options web pages, select Logout.

  • Page 93: Customize Do Not Disturb Options

    Step 5 In the Incoming Call Forwarding area, select call forwarding settings for various conditions. Step 6 Select Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 94: Change Voice Message Indicator Setting Per Line

    In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus. The options are: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 95: Edit Line Text Label For Phone Display

    In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone. Step 5 Select Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 96: Phone Services

    Select a service from the drop-down list and select Next. Step 6 (Optional) Change the service label or enter additional service information, if available. Step 7 Select Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 97: Search For Services

    (Optional) If you want to rename the service, edit the label fields. If your phone does not support double-byte character sets, it uses ASCII Label fields. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 98: User Settings

    Your PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact your system administrator.

  • Page 99: Change User Options Language

    Personal Address Book Setup You can add, delete, or update personal address book entries from the User Options web page. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 100: Add New Personal Address Book Entry

    Search for a PAB entry. Step 3 Select a nickname. Step 4 Edit the entry as needed and select Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 101: Delete Personal Address Book Entry

    These fast-dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 102: Assign Feature Button For Fast Dial

    Select Add New. Step 3 (Optional) Change the fast-dial code. Step 4 Enter a phone number. Step 5 Select Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 103: Edit Fast-Dial Phone Number

    Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 104: Add New Remote Destination

    • Do not ring this destination if the caller is in the blocked access list that you select. Step 9 Select Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 105: Plugins

    For more information, contact your system administrator. Access Plugins You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 106 User Options Access Plugins Procedure On your User Options web page, select User Options > Plugins. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 107: Frequently Asked Questions

    The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the EnergyWise feature). Your system administrator sets your phone to sleep at a certain time and wake (power Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 108: Troubleshooting Tips

    You are unable to sign in to your personal directory. Possible Cause • You are using your password to sign in, not your personal identification number (PIN). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 109: Shared Lines

    • Contact your system administrator. Shared lines No Caller ID on Remote Hold You have a shared line on your Cisco Unified IP Phone 6921, and cannot see the caller ID when the remote line is on hold. Possible Cause This works as designed.
  • Page 110 FAQs and Troubleshooting Cleaning Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 111: Safety And Performance Information

    In these cases, Cisco recommends that you take one or more of these actions: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 112: Cisco Product Security Overview

    Accessibility Features The Cisco Unified IP Phones 6921, 6941, and 6961 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/en/US/ products/ps10326/prod_technical_reference_list.html.
  • Page 113 Allows access to international Cisco web sites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 114 Product Safety, Security, Accessibility, and Related Information Additional Information Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 115: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 116 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 117 Mute Preferences Navigation bar Services programmable feature assign 42, 92 Select fast dial button softkeys fast dial code Speakerphone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
  • Page 118 Call Forward All Mute set up On-hook Dialing on primary line Plus Dialing Call History 30, 31, 32 Privacy clear Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
  • Page 119 Cisco Unified IP Phone 6941 from call history Cisco Unified IP Phone 6945 dial, on hook Cisco Unified IP Phone 6961 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
  • Page 120 Cisco Unified IP Phone 6961 fast dial codes header, See screen assign to Personal Directory headset delete from personal directory auxiliary port wireless Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...
  • Page 121 8, 14 message indicators audible, change voice, change language 79, 89 change for user options web pages change phone display Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-5...
  • Page 122 8, 14, 20 description Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6961 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-6...
  • Page 123 Select button, See Navigation bar touchscreen services, See phone services cleaning enable and disable contrast trace a suspicious call ringtones Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-7...
  • Page 124 88, 89 with Cisco Directory change browser password with corporate directory change phone display language whisper Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-8...

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