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Cisco 6921 User Manual

Cisco 6921 User Manual

User guide for cisco unified communications manager express version 9.0 (sip)
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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for
Cisco Unified Communications Manager Express Version 9.0 (SIP)
First Published: November 11, 2011
Last Modified: December 08, 2011
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-25524-01

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Summary of Contents for Cisco 6921

  • Page 1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) First Published: November 11, 2011 Last Modified: December 08, 2011 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Access Services Ad-hoc Conference Adjust the Display Contrast Adjust the Ring Volume Answer a Call Auto Answer cBarge Call History Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 4 Search for and Dial a Contact while on a Call Place a Call Place a MeetMe Conference Call Privacy Redial a Number Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 5 Consultative Transfer Cancel Transfer View Phone Information Voice Messages Check for Voice Messages Listen to Voice Messages Personalize Your Voicemail Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 6 Contents Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 7: Overview

    This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline models 6921, 6941, 6945, and 6961. The Cisco IP Phone 6921 has two lines, the Cisco IP Phone 6941 and 6945 have four lines, and the Cisco IP Phone 6961 has twelve lines.

  • Page 8: Physical Description Of Cisco Unified Ip Phone 6921

    Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen. Transfer button Transfers active calls to another extension. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 9 Toggles speaker on and off. When the speakerphone is on, the button is lit. Dial pad Functions as traditional telephone keypad. Mute button Toggles mute on and off. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 10: Physical Description Of Cisco Unified Ip Phone 6941

    Contacts button Provides access to phone directories. Handset Phone handset. Physical Description of Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 11 Transfers active calls to another extension. Conference button Initiates the conference call. Hold button Places the call on hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 12: Phone Screen

    Contacts button Provides access to phone directories. Handset Phone handset. Phone Screen Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 13: Phone Connections

    Displays soft keys for available features or actions. Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phones 6921 and 6941. DC adapter port (DC48V) for phones not provided with inline power Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 14: Footstand

    If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 15: Adjusting The Handset Rest

    You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 16: Physical Description Of Cisco Unified Ip Phone 6945

    Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Physical Description of Cisco Unified IP Phone 6945 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 17 Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line labels. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 18 Toggles headset on and off. When the headset is on, the button is lit. Speaker button Toggles speaker on and off. When the speakerphone is on, the button is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 19: Phone Screen

    Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 20: Phone Connections

    Soft key labels Displays soft keys for available features or actions. Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phone 6945. DC adapter port (DC48V) for phones not Access port (10/100/1000 PC) for connecting your...

  • Page 21: Footstand

    Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 22: Lower Viewing Angle

    Overview Lower Viewing Angle Lower Viewing Angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 23: Adjusting The Handset Rest

    Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 24: Physical Description Of Cisco Unified Ip Phone 6961

    Depending on how your system administrator sets up the phone, enable soft key options displayed on your phone screen. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 25 Toggles speaker on and off. When the speakerphone is on, the button is lit. Dial pad Functions as traditional telephone keypad. Mute button Toggles mute on and off. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 26: Phone Screen

    Displays soft keys for available features or actions. Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 27: Footstand

    Analog headset port Footstand The Cisco Unified IP Phone 6901 and 6961 has a foldable footstand. When the footstand is unfolded, it gives the phone an elevated viewing angle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 28: Adjusting The Handset Rest

    You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
  • Page 29 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)
  • Page 30 Overview Adjusting the Handset Rest Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 31: Operating Your Phone

    C H A P T E R Operating Your Phone This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features. Note In the Cisco Unified Communications Manager Express mode, Cisco IP Phone models 6921, 6941 and 6945 only supports one call per button.

  • Page 32: Soft Key Descriptions

    Voice Messages, page 48 Soft Key Descriptions Your Cisco IP Phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.
  • Page 33 Confirms the selection. Park Forwards calls to a location from which calls can be retrieved by anyone in the system. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 34: Access Services

    The phone display will show “Conference” as the remote party ID. The conference creator or participant can repeat the consultation and add more parties into the call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 35: Adjust The Display Contrast

    • Press the + or - on the VOLUME button while the handset is in its cradle and the phone is idle. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 36: Answer A Call

    The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Call History This feature allows you to view call history information on your phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 37: Clear Call History

    Press the Dial soft key to dial the edited number. Step 9 Press the Back soft key to return to the Call History screen. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 38: Delete A Call Record From Call History

    From the Call History screen, highlight the call you want to dial and perform one of the following: • Press the New Call soft key. • Press the line key. • Pick up the handset. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 39: View Call History

    Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 40: Call Park

    Call park allows you to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system. Contact your system administrator for your call park slot number. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 41: Park And Retrieve A Call Using Assisted Direct Call Park

    Step 2 Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number. If you do not retrieve the call within a certain amount of time (set by your system administrator), a reminder tone will sound on your phone, at which time you can resume the call by pressing the Resume soft key or by retrieving it from another phone.

  • Page 42: Park And Retrieve A Call Using Manual Directed Call Park

    You have a limited time to retrieve a parked call before it reverts to ringing at the original number. Step 4 Retrieve the call from any other Cisco Unified IP Phone in your network as follows: • Dial the retrieval park-slot extension.

  • Page 43: End A Call

    • If you are using a speakerphone, press the Speaker button or the EndCall soft key. Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 44: Enable Extension Mobility

    • To end the conference and remain connected to the most recent call, press the Conf soft key. The older call is placed on hold. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 45: Forward All Calls

    After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 46: Place An Intercom Call

    Mobility allows you to transfer a call from an IP Phone to your mobile phone. Contact your system administrator to enable/disable the mobility feature on your IP Phone. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 47: Mute A Call

    Select My Phone Apps. Step 3 Select a service from the My Phone Apps submenu and follow the instructions. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 48: Phone Applications

    2 Call History 3 Phone Information 4 Preferences 5 Services Phone Directory The Cisco Unified IP Phone 6900 series provide you with access to corporate and personal contacts. Search for and Dial a Contact Procedure Step 1 Press the Contacts button Step 2 Press 1 to highlight Personal Directory or Press 2 to highlight Corporate Directory.

  • Page 49: Search For And Dial A Contact While On A Call

    • If you have selected a number from a directory, press the New Call soft key. • If you have selected a number from a directory, press the Line / Headset / Speaker button. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP)

  • Page 50: Place A Meetme Conference Call

    You can set separate ringtone for multiple lines by pressing the Line button. Also, you can set separate a Note ringtone for each number when there are multiple phone numbers on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 51: Shared Lines

    • If you put the call on hold: ◦ Your line button flashes green ◦ Your co-worker’s line button flashes red. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 52: Sign In And Out Of A Hunt Group

    In the Speed Dial Settings area, enter a number and label for a speed-dial button (programmable button) on your phone. Step 6 Click Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

  • Page 53: Speed-Dial Button

    Cancel Transfer Note In the Cisco Unified Communications Manager Express mode, Cisco IP Phone models 6921, 6941, 6945, and 6961 only supports one call per button. It is recommended to configure the dn as dual-line dn and the huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.

  • Page 54: View Phone Information

    Look for the following: • (For Cisco Unified IP Phone 6941 only.) A message waiting icon. • (For Cisco Unified IP Phone 6921 and 6941 only.) A text message. Step 3 Listen for a stutter tone from your handset, headset, or speakerphone when you place a call.

  • Page 55: Listen To Voice Messages

    • Press a line button, then press Messages to hear only the voice messages for that line. Personalize Your Voicemail Procedure Step 1 Press the Messages button Step 2 Follow the voice prompts. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...
  • Page 56 Operating Your Phone Personalize Your Voicemail Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager Express Version 9.0 (SIP) OL-25524-01...

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