Accessibility Features; Troubleshooting; Find Information About Your Phone - Cisco 7800 Series User Manual

Your Phone
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
• For quick start guides and end-user guides in English, follow this link:
• For guides in languages other than English, follow this link:
• For licensing information, follow this link:

Accessibility Features

Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility
impaired.
For detailed information about the accessibility features on these phones, see
support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html

Troubleshooting

You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
The phone contains all unique device identifier (UDI) information. The UDI is composed of three data elements
associated with the phone. The data elements are:
• Product Identifier (PID)
• Version Identifier (VID)
• Serial Number (SN)
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-7800-series-multiplatform-firmware/products-user-guide-list.html
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-7800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-7800-series-multiplatform-firmware/products-licensing-information-listing.html
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
Accessibility Features
http://www.cisco.com/c/en/us/
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