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Cisco 8800 Series User Manual

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Cisco IP Phone 8800 Series
User Guide
First Published: 2015-11-25
Last Modified: 2017-10-01
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 8800 Series

  • Page 1 Cisco IP Phone 8800 Series User Guide First Published: 2015-11-25 Last Modified: 2017-10-01 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Sign Out of Your Extension from Another Phone 10 & Self Care Portal 11 & Speed-Dial Numbers 12 & Buttons and Hardware 13 & Navigation 15 & Softkey, Line, and Feature Buttons 15 & Cisco IP Phone 8800 Series User Guide...
  • Page 4 27 & Speed Dial 27 & Make a Call with a Speed-Dial Button 27 & Make a Call With a Speed-Dial Code 28 & Make a Call With a Fast-Dial Button 28 & Cisco IP Phone 8800 Series User Guide...
  • Page 5 38 & Retrieve a Call on Hold with Call Park 38 & Place a Call on Hold with Assisted Directed Call Park 38 & Retrieve a Call on Hold with Assisted Directed Call Park 38 & Cisco IP Phone 8800 Series User Guide...
  • Page 6 Get Notified Before You Join a Call on a Shared Line 49 & Enable Privacy on a Shared Line 49 & Mobile Devices and Your Desk Phone 49 & Phone Calls with Intelligent Proximity 49 & Cisco IP Phone 8800 Series User Guide...
  • Page 7 59 & Call a Contact with a Fast-Dial Code 60 & Edit a Contact in Your Personal Directory 61 & Remove a Contact from Your Personal Directory Delete a Fast-Dial Code 61 & Cisco IP Phone 8800 Series User Guide...
  • Page 8 74 & Video Settings 74 & Adjust the Video Brightness 74 & Adjust the Video Bandwidth 75 & View Video Calls on Your Computer 75 & Adjust the Volume During a Call 76 & Cisco IP Phone 8800 Series User Guide viii...
  • Page 9 Phone Behavior During Times of Network Congestion FCC Compliance Statements 90 & FCC Part 15.21 Statement 91 & FCC RF Radiation Exposure Statement 91 & FCC Receivers and Class B Digital Statement 91 & Cisco IP Phone 8800 Series User Guide...
  • Page 10 Contents Cisco Product Security Overview 91 & Important Online Information 92 & Cisco IP Phone 8800 Series User Guide...

  • Page 11: The Cisco Ip Phone 8800 Series

    Phone Line Modes, page 20 • Additional Help and Information , page 21 The Cisco IP Phone 8800 Series The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use, highly-secure voice communications. Cisco IP Phone 8800 Series User Guide...

  • Page 12: New And Changed Information

    You can use the information in the following sections to understand what has changed in the document. Each section contains the major changes. New Information for Firmware Release 12.0(1) Table 2: Cisco IP Phone 8800 User Guide revisions for Firmware Release 12.0(1). Revision Updated Section...

  • Page 13: New Information For Firmware Release 11.7(1)

    Your Phone New Information for Firmware Release 11.7(1) New Information for Firmware Release 11.7(1) Table 3: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.7(1). Revision Updated Section Updated for video call enhancements Video Calls, on page 34...

  • Page 14: New Information For Firmware Release 11.5(1)

    Your Phone New Information for Firmware Release 11.5(1) New Information for Firmware Release 11.5(1) Table 5: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1). Revision Updated Section Updated the following sections for Enhance Line • Differences Between Phone Calls and Lines, Mode.

  • Page 15: Phone Setup

    ChangetheViewingAngleofYourPhone You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera , you can change the angle to improve the camera view. Cisco IP Phone 8800 Series User Guide...

  • Page 16: Connectto The Network

    Expressway server automatically. Set Up Wi-Fi Client The Cisco IP Phone 8861 and 8865 can access a Wi-Fi network, but a power adaptor is required to power the phone. The Cisco IP Phone 8865NR cannot be used with a Wi-Fi network.

  • Page 17: Connect To A Pre-Configured Wi-Fi Network

    Connectto the Network Connect to a Pre-Configured Wi-Fi Network You can connect to a Wi-Fi network with your Cisco IP Phone 8861 and 8865. But the Cisco IP Phone 8865NR does not support Wi-Fi. Depending upon how your phone is configured, you could be required to sign in when you join a Wi-Fi network or when your phone powers up.

  • Page 18: Connect To Expressway

    Select Admin settings. Step 3 Select one of the following menu items: • All phones connected to the Ethernet: Ethernet setup • Cisco IP Phone 8861 and 8865 users that use Wi-Fi: Wi-Fi client setup Step 4 Select IPv4 Setup. Step 5 Navigate to Alternate TFTP and choose On.

  • Page 19: Secure The Phone With A Cable Lock

    When the scan succeeds, your phone registers with the server, and you're ready to make your first call. Secure the Phone with a Cable Lock You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide. Procedure Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.

  • Page 20: Signintoyourphone

    Sign In to Your Extension from Another Phone You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

  • Page 21: Selfcare Portal

    Use the Self Care Portal to subscribe to a phone service before you access it on your phone. If you have a Cisco IP Phone 8800 Key Expansion Module connected to your phone, you can also configure the expansion module buttons for speed dial and other phone services.

  • Page 22: Speed-Dial Numbers

    • You need to input the billing code 9876. • You must wait for 4 seconds. • After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Cisco IP Phone 8800 Series User Guide...

  • Page 23: Buttons And Hardware

    Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types: • Cisco IP Phones 8811, 8841, 8851, 8851NR, and 8861—do not have a camera. • Cisco IP Phones 8845, 8865, and 8865NR—have a built-in camera. The following figure shows the Cisco IP Phone 8845.
  • Page 24 You cannot add more features than the number of line keys on your phone. For more information, see the Softkey, Line, and Feature Buttons section in the "Cisco IP Phone Hardware" chapter. Softkey buttons Access to functions and services.

  • Page 25: Navigation

    Red, steady—Remote line in use (shared line or Line Status) • Red, flashing—Remote line on hold Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button. Cisco IP Phone 8800 Series User Guide...

  • Page 26: Phone Screen Features

    If your phone screen gets dirty, wipe it with a soft, dry cloth. Do not use any liquids or powders on the phone because they can contaminate the phone components Caution & and cause failures. Cisco IP Phone 8800 Series User Guide...

  • Page 27: Badged Icons

    Note restart. Related Topics The Cisco IP Phone 8800 Series, on page 1 Mobile Device Charging You can use the USB ports on your phone to charge your mobile device if the device has a USB connection. The following ports support USB charging:...

  • Page 28: Bluetooth And Yourphone

    • In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged. • When more than one Cisco IP Phone 8800 Key Expansion Module is attached to your phone, the back USB port cannot fast-charge the device.

  • Page 29: Phone Firmware And Upgrades

    Bluetooth Headsets, on page 80 Pair a Mobile Device with Your Desk Phone, on page 50 The Cisco IP Phone 8800 Series, on page 1 Phone Firmware and Upgrades Your phone comes with firmware already installed, which is specific to the call control system that your phone uses.

  • Page 30: Turn On Your Phone

    Incoming Call alert, select Answer, Decline, or Ignore. • Five line keys are available. If your phone is connected to your mobile device or tablet with Bluetooth, only four line keys are available. Cisco IP Phone 8800 Series User Guide...

  • Page 31: Enhanced Line Mode

    • For licensing information, follow this link: https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/ support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.

  • Page 32: Find Information About Your Phone

    Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

  • Page 33: Lost Phone Connectivity

    Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
  • Page 34 Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8800 Series User Guide...

  • Page 35: Calls

    Mobile Devices and Your Desk Phone, page 49 Make Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Use your phone just like any other phone to make a call.

  • Page 36: Make A Call With The Speakerphone

    Press a number on the keypad to see the available options, and then press the number again to move through the choices. For example, press the number 1 three times to enter the @ symbol. Cisco IP Phone 8800 Series User Guide...

  • Page 37: Rediala Number

    (a line, a speed dial, or a feature). If your phone's line buttons are already in use, your phone won't display any additional features. Before You Begin Set up speed-dial codes in the Self Care portal. Cisco IP Phone 8800 Series User Guide...

  • Page 38: Make A Call With A Speed-Dial Code

    Select a fast-dial code and then press the Dial softkey. Related Topics Assign a Fast-Dial Code to a Contact, on page 59 Dial an International Number You can dial international calls when you prefix the phone number with a plus (+) sign. Cisco IP Phone 8800 Series User Guide...

  • Page 39: Get Notified When A Contact Is Available

    Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your Cisco IP Phone 8800 Series User Guide...

  • Page 40: Answer Calls

    Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer aCall Procedure When your phone rings, press the flashing line button to answer the call.

  • Page 41: Turn On Do Not Disturb

    You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time. Cisco IP Phone 8800 Series User Guide...

  • Page 42: Answer A Call From Another Group (Group Pickup)

    Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, Cisco IP Phone 8800 Series User Guide...

  • Page 43: Sign In And Out Of A Hunt Group

    If your phone is set up to answer calls automatically, you don't do anything when your phone rings. After one ring, you're automatically connected to the call using the speakerphone. If you prefer to use your headset to answer the call, set up your headset first. Cisco IP Phone 8800 Series User Guide...

  • Page 44: Tracea Suspicious Call

    Video Settings, on page 74 Make a VideoCall Cisco IP Phones 8845, 8865, and 8865NR support video calls as long as the person you're calling also has a video phone. The ring on the outside of the camera controls the shutter.

  • Page 45: Stop Your Video

    When PiP is on, you can move the inset picture to a different quadrant of the screen. You can also change the view so that your camera video displays on the full screen and the inset displays the incoming video. Cisco IP Phone 8800 Series User Guide...

  • Page 46: Video Calls And Security

    You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call. Cisco IP Phone 8800 Series User Guide...

  • Page 47: Answer A Call Left On Hold For Too Long

    You can also continue retrieving it from another phone. If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator. A parked call occupies one line. Cisco IP Phone 8800 Series User Guide...

  • Page 48: Place A Call On Hold With Call Park

    Press BLF Directed Call Park on a line that displays an idle line status indicator for an assisted directed call park. Retrieve a Call on Hold with Assisted Directed Call Park Procedure Press BLF Directed Call Park. Cisco IP Phone 8800 Series User Guide...

  • Page 49: Place A Call On Hold With Manual Directed Call Park

    • Forward all calls • Forward calls in special situations, such as when the phone is busy or there is no answer. When a line is forwarded, you see the Forward all icon with the line. Cisco IP Phone 8800 Series User Guide...

  • Page 50: Transfer A Call To Another Person

    As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Add AnotherPerson to a Call When you add more than one person to a call, wait a few seconds between adding participants. Cisco IP Phone 8800 Series User Guide...

  • Page 51: Swap Between Calls Before Youcomplete A Conference

    You can host or join a conference call at a scheduled time. The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up. Cisco IP Phone 8800 Series User Guide...

  • Page 52: Host A Meet-Me Conference

    When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold. Cisco IP Phone 8800 Series User Guide...

  • Page 53: Answer An Intercom Call

    The chaperone performs the following tasks: • Records the call. • Conferences in the first participant only. Other participants add people as needed. • Ends the call. The conference ends when the chaperone hangs up the call. Cisco IP Phone 8800 Series User Guide...

  • Page 54: Set Up A Supervised Call

    When you are on a high-priority call, the priority of the call does not change when you: • Put the call on hold • Transfer the call • Add the call to a three-way conference • Use call pickup to answer the call. Cisco IP Phone 8800 Series User Guide...

  • Page 55: Make A Priority Call

    If you hear a special ring that's faster than usual, you are receiving a priority call. Procedure Press the flashing amber session button when you hear the special ringtone for a precedence call. Cisco IP Phone 8800 Series User Guide...

  • Page 56: Answer A Priority Call While On Another Call

    You can view a list of all Alert Calls in chronological order (oldest to most recent). An Alert Call is a phone number that you consider important. You want to be alerted when you receive a call from or make a call to this number. Cisco IP Phone 8800 Series User Guide...

  • Page 57: Display Call Notifications On Select Lines With Line Filters

    Step 7 To view the filter, press Back. Use a Line Filter Procedure Step 1 Press Applications Select Settings > Call notifications. Step 2 Step 3 Highlight the filter to apply and press Select. Cisco IP Phone 8800 Series User Guide...

  • Page 58: Change A Line Filter

    You need to press Calls to add yourself to a call on a shared Note line. Step 2 (Optional) If you see a confirmation message, press Yes to add yourself to the call. Cisco IP Phone 8800 Series User Guide...

  • Page 59: Get Notified Before You Join A Call On A Shared Line

    Cisco IP Phone 8851 and 8861 support this feature. Do not pair two or more Cisco IP Phone 8800 Series desk phones. Phone Calls with IntelligentProximity When you use Bluetooth, you can pair your mobile device (phone or tablet) to your desk phone.
  • Page 60 Bluetooth and Your Phone, on page 18 The Cisco IP Phone 8800 Series, on page 1 Switch Connected Mobile Devices If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect. Procedure...
  • Page 61 When a call rings on your mobile phone, do one of these actions on your desk phone: • Press Answer to answer the call. • Press Decline to decline the call and send it to your voicemail. • Press Ignore to silence the ringer and decline the call. Cisco IP Phone 8800 Series User Guide...
  • Page 62 View Your Mobile Contacts on Your Desk Phone Use your desk phone to view the contacts list on your mobile phone. This is a convenient way to view a contact without accessing your mobile phone. Cisco IP Phone 8800 Series User Guide...
  • Page 63 You can remove your mobile contacts list from your desk phone. The contacts list on your mobile phone remains intact. Before You Begin Your mobile phone is paired to your desk phone. Procedure Step 1 Press Contacts Step 2 Select your mobile phone. Step 3 Check Delete. Cisco IP Phone 8800 Series User Guide...
  • Page 64 Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone. Procedure Do one of the following actions: • Hang up the handset. • Press Release. • Answer another call on the desk phone. Cisco IP Phone 8800 Series User Guide...
  • Page 65 You need to enable Mobile Connect on your desk phone. Procedure Step 1 Press Mobility. Step 2 Press Select to send a call to your mobile phone. Step 3 Answer the active call on your mobile phone. Cisco IP Phone 8800 Series User Guide...
  • Page 66 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Cisco IP Phone 8800 Series User Guide...
  • Page 67 You can add special speed-dial codes for people who you often call. You can set up your personal directory from your phone or from the Self Care portal. Use your phone to assign speed-dial codes to the directory entries. Cisco IP Phone 8800 Series User Guide...
  • Page 68 Step 4 Press New. Step 5 Enter first name, last name, and optionally a nickname. Step 6 Press Phones, enter the phone number along with any required access codes, and then press Submit. Cisco IP Phone 8800 Series User Guide...
  • Page 69 Step 4 Select the personal address book entry that you want to dial. Select the required fast-dial code and press Call. Step 5 AssignaFast-DialCodetoaContact A fast-dial code makes it easier to call a contact. Cisco IP Phone 8800 Series User Guide...
  • Page 70 Step 1 Press Contacts Step 2 Sign in to your personal directory. Step 3 Select Personal Fast Dials and scroll to a fast-dial code. Step 4 Select the required fast-dial code and press Call. Cisco IP Phone 8800 Series User Guide...
  • Page 71 Sign in to your personal directory. Step 3 Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Phone 8800 Series User Guide...

  • Page 72: Cisco Web Dialer

    Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call.

  • Page 73: Chapter 4 & Recent Calls

    View YourRecent Calls Check to see who's called you recently. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 If you have more than one line, select a line to view. Cisco IP Phone 8800 Series User Guide...

  • Page 74: Returnarecentcall

    Press Clear. Step 5 Press Delete. Delete a Call Record You can edit Recents to remove a single call from your history. This helps preserve important contact information because Recents holds only 150 calls. Cisco IP Phone 8800 Series User Guide...
  • Page 75 (Optional) Select All Lines or the required line. Step 4 Highlight the individual record or call group that you want to delete. Step 5 Press Delete. Step 6 Press Delete again to confirm. Cisco IP Phone 8800 Series User Guide...
  • Page 76 Recent Calls Delete a Call Record Cisco IP Phone 8800 Series User Guide...

  • Page 77: Your Voicemail Account

    You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages. Related Topics Self Care Portal, on page 11 Cisco IP Phone 8800 Series User Guide...

  • Page 78: Access Voicemail

    This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts. Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Cisco IP Phone 8800 Series User Guide...

  • Page 79: Available Applications

    • Close Active Applications, page 70 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. ViewActiveApplications You can easily see what applications you already have open.

  • Page 80: Switchtoactiveapplications

    Close Active Applications & Procedure Step 1 Press Applications Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit. Cisco IP Phone 8800 Series User Guide...

  • Page 81: Change The Wallpaper

    Step 3 Select a wallpaper option and perform any of the steps: • Press Preview to see the wallpaper on your phone screen. • Press Set to apply the wallpaper to the phone. Cisco IP Phone 8800 Series User Guide...

  • Page 82: Change Theringtone

    Step 4 Press Save. Adjust theContrast You can change the contrast of your Cisco IP Phone 8811 to make the screen easier to read. and select Phone information. The Model To check which phone model you have, press Applications number field shows your phone model.

  • Page 83: Change The Font Size

    Press Exit to return to the Applications window. Change the Phone Name You can change the name of the phone from the default name. Your mobile device displays this name when you pair your mobile device with your desk phone. Cisco IP Phone 8800 Series User Guide...

  • Page 84: Adjust The Headset Feedback

    If you have a video phone, you have settings to control the video. Adjust the Video Brightness If the lighting in your office makes it hard to see the video, you can adjust the brightness. Cisco IP Phone 8800 Series User Guide...

  • Page 85: Adjust The Video Bandwidth

    Before You Begin Connect the computer to the PC port of your phone with an Ethernet cable, and login to Cisco Jabber for Windows or Cisco Jabber for Mac. The phone must be connected to the first network interface card (NIC1) in the computer.

  • Page 86: Adjustthe Volumeduring A Call

    AdjusttheVolumeDuringaCall • Cisco Jabber for Mac 10.8.1 or later Contact your administrator if you do not have the latest version of Cisco Jabber or MSI. For a list of hardware and software requirements, see: • Cisco Jabber for Windows release notes at http://www.cisco.com/c/en/us/support/unified-communications/...

  • Page 87: Supported Accessories

    This table shows you which ones you can use with your particular phone. In the following table, an X indicates support for an accessory by a particular phone model and a dash (-) indicates no support. Table 8: Accessory Support for the Cisco IP Phone 8800 Series Accessory Type...

  • Page 88: Viewtheaccessoriesassociatedwithyourphone

    Press Exit. Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Cisco IP Phone 8800 Series User Guide...

  • Page 89: Standard Headsets

    Step 1 Press Applications Step 2 Select Accessories > Analog headset > Setup. Step 3 Press On or Off to enable or disable wideband for the analog headset. Step 4 Press Return . Cisco IP Phone 8800 Series User Guide...

  • Page 90: Usb Headsets

    ◦ Redial a number ◦ View Caller ID ◦ Reject a call ◦ Divert a call ◦ Place a call on hold by answering an incoming call ◦ End a call by answering an incoming call Cisco IP Phone 8800 Series User Guide...

  • Page 91: Turn Bluetooth On Or Off

    For more information, see the documentation from your Bluetooth headset manufacturer. Related Topics Bluetooth and Your Phone, on page 18 The Cisco IP Phone 8800 Series, on page 1 View Your Paired Bluetooth Devices, on page 51 Turn Bluetooth On or Off When Bluetooth is active, the Bluetooth icon appears in the phone screen header.

  • Page 92: Remove A Bluetooth Headset

    Enable an E-Hookswitch Headset Electronic Hookswitch headsets use a base station and a wireless headset. The base station plugs into your phone headset jack. After installing the headset, you enable it on the Cisco Unified Communications Manager. Procedure Step 1...

  • Page 93: Swap Headsets While On A Call

    Simplified dialing is not supported on the expansion modules. There are 3 expansion modules available: • Cisco IP Phone 8800 Key Expansion Module—Single LCD screen module, 18 line keys, 2 pages, configure with one or two column displays. • Cisco IP Phone 8851/8861 Key Expansion Module— Dual LCD screens module for audio phones, 14 line keys, 2 pages, configure with one-column display only.

  • Page 94: Key Expansion Module Buttons And Hardware

    • Key expansion module 3 is the farthest unit from the phone. Figure 4: Cisco IP Phone 8861 with Three Cisco IP Phone 8800 Key Expansion Modules The slots in the side of the phone are designed only for use with the spine connectors on the key expansion Caution module.
  • Page 95 • amber steady—Page is not in view with one or more alerting calls on the page. Your administrator sets up the key expansion module to display in one-column or two-column mode. Cisco IP Phone 8800 Series User Guide...
  • Page 96 In this configuration, the key expansion module displays nine lines on page 1, and nine lines on page 2. Figure 5: Key Expansion Module with One Column Cisco IP Phone 8800 Series User Guide...

  • Page 97: Place A Call On The Key Expansion Module

    Figure 6: Key Expansion Module withTwo Columns Place a Call on the Key Expansion Module Procedure Step 1 Press the line button on the key expansion module. Step 2 Dial a phone number. Step 3 Pick up your handset. Cisco IP Phone 8800 Series User Guide...

  • Page 98: Adjust The Key Expansion Module Screen Brightness

    Select Settings > Brightness > Brightness - Key expansion module x, where x is the number of the key expansion module. Step 3 Press right on the Navigation pad to increase brightness. Press left on the Navigation pad to decrease brightness. Step 4 Press Save. Cisco IP Phone 8800 Series User Guide...

  • Page 99: Chapter 9 & Product Safety And Security

    • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco IP Phone 8800 Series User Guide...

  • Page 100: Bluetooth Wireless Headset Performance

    Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •...

  • Page 101: Fcc Part 15.21 Statement

    This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S.
  • Page 102 Important Online Information End User License Agreement The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/en/us/td/ docs/voice_ip_comm/cuipph/all_models/regulatory_compliance/english/install/guide/iphrcsi3.html Cisco IP Phone 8800 Series User Guide...

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