Ctc Does Not Launch - Cisco ONS 15454 Troubleshooting Manual

1.8.3 Browser Stalls When Downloading CTC JAR Files From TCC2
Restart the browser and CTC software in the same user shell window.
Step 4
1.8.3 Browser Stalls When Downloading CTC JAR Files From TCC2
Symptom
Table 1-11
Table 1-11 Browser Stalls When Downloading JAR Files from TCC2
Possible Problem
McAfee VirusScan
software might be
interfering with the
operation. The problem
occurs when the
VirusScan Download
Scan is enabled on
McAfee VirusScan 4.5
or later.
Disable the VirusScan Download Scan
From the Windows Start menu, choose Programs > Network Associates > VirusScan Console.
Step 1
Double-click the VShield icon listed in the VirusScan Console dialog box.
Step 2
Click Configure on the lower part of the Task Properties window.
Step 3
Click the Download Scan icon on the left of the System Scan Properties dialog box.
Step 4
Uncheck the Enable Internet download scanning check box.
Step 5
Click Yes when the warning message appears.
Step 6
Click OK in the System Scan Properties dialog box.
Step 7
Step 8 Click OK in the Task Properties window.
Step 9 Close the McAfee VirusScan window.

1.8.4 CTC Does Not Launch

Symptom
Table 1-12
Cisco ONS 15454 Troubleshooting Guide, R4.6
1-74
The browser stalls or hangs when downloading a CTC JAR file from the TCC2 card.
describes the possible problem and the solution.
Solution
Disable the VirusScan Download Scan feature. Complete the
VirusScan Download Scan" procedure on page
CTC does not launch; usually an error message appears before the login window appears.
describes the possible problem and the solution.
Chapter 1 General Troubleshooting
"Disable the
1-74.
November 2004