Destination Profiles; Smart Call Home Alert Groups - Cisco Nexus 7000 Series Configuration Manual

Destination Profiles

applications. You can use this feature to page a network support engineer, email a Network Operations Center,
or use Cisco Smart Call Home services to automatically generate a case with the Technical Assistance Center.
Smart Call Home offers the following features:
• Automatic execution and attachment of relevant CLI command output.
• Multiple message format options such as the following:
• Multiple concurrent message destinations. You can configure up to 50 email destination addresses for
Destination Profiles
A destination profile includes the following information:
• One or more alert groups—The group of alerts that trigger a specific Smart Call Home message if the
• One or more email destinations—The list of recipients for the Smart Call Home messages generated by
• Message format—The format for the Smart Call Home message (short text, full text, or XML).
• Message severity level—The Smart Call Home severity level that the alert must meet before Cisco
You can also configure a destination profile to allow periodic inventory update messages by using the inventory
alert group that will send out periodic messages daily, weekly, or monthly.
Cisco NX-OS supports the following predefined destination profiles:
• CiscoTAC-1—Supports the Cisco-TAC alert group in XML message format. This profile is preconfigured
• full-text-destination—Supports the full text message format.
• short-text-destination—Supports the short text message format.

Smart Call Home Alert Groups

An alert group is a predefined subset of Smart Call Home alerts that are supported in all Cisco Nexus devices.
Alert groups allow you to select the set of Smart Call Home alerts that you want to send to a predefined or
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◦Short Text—Suitable for pagers or printed reports.
◦Full Text—Fully formatted message information suitable for human reading.
◦XML—Machine-readable format that uses Extensible Markup Language (XML) and Adaptive
Messaging Language (AML) XML schema definition (XSD). The AML XSD is published on the
Cisco.com website. The XML format enables communication with the Technical Assistance Center.
each destination profile.
alert occurs.
alert groups assigned to this destination profile.
NX-OS generates a Smart Call Home message to all email addresses in the destination profile. Cisco
NX-OS does not generate an alert if the Smart Call Home severity level of the alert is lower than the
message severity level set for the destination profile.
with the callhome@cisco.com email contact, maximum message size, and message severity level 0. You
cannot change any of the default information for this profile.
Configuring Smart Call Home