Troubleshooting Statistics Alarms - Cisco BTS 10200 Troubleshooting Manual

Chapter 11 Statistics Troubleshooting

Troubleshooting Statistics Alarms

This section provides the information needed to monitor and correct statistics alarms.
of the statistics alarms in numerical order and provides cross reference to each subsection in this section.
Table 11-3 BTS 10200 Statistics Alarms
Alarm Type Alarm Name
STATISTICS(12) Measurement Handshake Error–Schema Inconsistency—Statistics (12)
STATISTICS(13) Traffic and Measurements Module Application Programming Interface
Failure—Statistics (13)
STATISTICS(15) Threshold Crossing Alert—Statistics (15)
Measurement Handshake Error–Schema Inconsistency—Statistics (12)
The Measurement Handshake Error–Schema Inconsistency alarm (major) indicates that a measurement
handshake error has occurred. The primary cause of the alarm is that counters have been added or deleted
from the schema in Oracle but not in the Call Agent. To correct the primary cause of the alarm, add or
delete the counters on the CA. The secondary cause of the alarm is that the software load has been
installed incorrectly. To correct the secondary cause of the alarm, re-install the software load.
Traffic and Measurements Module Application Programming Interface
Failure—Statistics (13)
The Traffic and Measurements Module Application Programming Interface Failure alarm (major)
indicates that the TMM API failed. The primary cause of the alarm is that the system is unable to
initialize the shared memory. To correct the primary cause of the alarm, reconfigure and restart the
system. The secondary cause of the alarm is that a process is unable to attach to the shared memory. To
correct the secondary cause of the alarm, restart the offending process. The ternary cause of the alarm is
that the shared memory table has overflown. To correct the ternary cause of the alarm,
reconfigure/restart or fix problematic application. The subsequent cause of the alarm is that the shared
memory is exhausted. To correct the subsequent cause of the alarm, reconfigure and restart the system.
Threshold Crossing Alert—Statistics (15)
The Threshold Crossing Alert alarm (minor) indicates that a threshold crossing has occurred. To correct
the cause of the alarm, reduce the provisioning workload.
OL-8723-19
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
Troubleshooting Statistics Alarms
Table 11-3 lists all
Alarm Severity
MAJOR
MAJOR
MINOR
11-17