Billing (3) - Cisco BTS 10200 Troubleshooting Manual

Billing Events and Alarms

BILLING (3)

To troubleshoot and correct the cause of the alarm, refer to the
Threshold Exceeded—Billing (3)" section on page
DESCRIPTION Billing Partition Disk Usage Major Threshold Exceeded
SEVERITY MAJOR
THRESHOLD 100
THROTTLE 0
DATAWORDS Disk Usage Percentage–TWO_BYTES
PRIMARY Call detail records are accumulating on the disk associated with the billing database in the EMS. This
CAUSE is because data is being written into the database faster than it is being read out of the database. The
major threshold (default value = 80%) has been exceeded.
PRIMARY Monitor this alarm. The read process should catch up to write process within a few minutes, and the
ACTION alarm should not remain active.
SECONDARY Some fluctuation in disk usage is to be expected as the call volume rises and falls during the day.
CAUSE Threshold crossings might step upward (from MINOR to MAJOR to CRITICAL) when there is a rapid
increase in the call volume, and then step downward (CRITICAL to MAJOR to MINOR) when the call
volume slows.
SECONDARY To monitor the alarm, use the subscribe alarm-report command. To obtain a summary, use the report
ACTION alarm-summary command. Verify that type = billing is entered in the commands.
TERNARY If the alarm does not clear (or step down to a reduced level) in a few minutes, contact Cisco Technical
ACTION Assistance Center (TAC) for assistance.
Refer to the
Note
detailed instructions on contacting Cisco TAC and opening a service request.
Prior to contacting Cisco TAC, from the UNIX prompt collect df -k.
Cisco BTS 10200 Softswitch Troubleshooting Guide, Release 5.0.x
3-4
"Obtaining Documentation and Submitting a Service Request" section on page lvi
Chapter 3
"Billing Partition Disk Usage Major
3-35.
Billing Troubleshooting
for
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