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12
Contacting the TAC
If you need assistance with your Motorola product, contact the Motorola Technical
Assistance Center (TAC):
•
Toll free: 1–888–944–HELP (1–888–944–4357)
•
Direct: 1–847–725–4011
•
Motorola Online:
The TAC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a
searchable solutions database, technical documentation, and low-priority issue creation
and tracking. For specific toll-free numbers when calling from outside the United States,
please refer to your product manual or our Web page.
APEX1000 LED Color Scheme
Colors used for status and alarms are:
•
Green – OK
•
Gray – Indeterminate
•
Yellow – Warning
•
Blue – Minor
•
Magenta – Major
•
Red – Critical (or Error in the case of a field that has only two possible states)
Error Checking and Ranges
The APEX1000 EM will check the validity of the data in most fields. Some common
ranges it checks are:
•
Percentages (0 – 100)
•
Multicast addresses (224.0.1.0 – 239.255.255.255)
•
IP addresses (0.0.0.0 – 223.255.255.255)
•
UDP ports (GigE: 0 – 65535, Host: 1024 – 65535)
•
MAC addresses (00:00:00:00:00:00 – FF:FF:FF:FF:FF:FF)
•
Output Transport Stream numbers/QAM Channels (1 – 48)
•
Input Program Numbers (0 – 65535)
•
Output Program Numbers (1 – 65535)
Troubleshooting • Contacting the TAC
APEX1000 All-Purpose Edge QAM Software Version 2.4.x • Installation and Operation Manual
573408-001-a
http://businessonline.motorola.com
Troubleshooting
B
278
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