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8
Troubleshooting
Appliance Not Receiving Power
Problem Power cord is not properly plugged in.
Solution Check cord. Make sure it is properly seated at both ends.
Problem Power supply not providing power.
Solution Check power source. If the source has no power, take appropriate action such as
inserting a new fuse or resetting circuit breaker.
Unable to Log In to the Console Port—No Error Message
Two laptop computers (using terminal emulation programs) or terminals should be able to
communicate back to back in the same way that the terminal communicates with the IP2450. If
this is not possible by using your laptop computer or terminal, the problem is with the terminal
or cable and not with the appliance.
Problem No console connection to the IP2450.
Solution For information about how to create a console connection, see
"To connect to the
console"
on page 38.
Problem Not connected with a null-modem cable.
Solution Verify that you are using a null-modem cable. For pinout information, see
"To
connect to the console"
on page 38.
Problem Wrong terminal settings.
Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps.
Problem Terminal set for flow control.
Solution The IP2450 does not use flow control. The terminal should be set for no flow
control.
Problem Defective IP2450 or file system.
Solution Contact the Check Point Support Center.
Login Prompt Appears, But Password Not Accepted
Problem Database is corrupt.
Solution Return to default settings as described in
"To reset the default database settings"
on
page 124, or contact the Check Point Support Center.
122
Check Point IP2450 Security Platform Installation Guide
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