Canon iPF9000S Troubleshooting Manual page 116

23. Operational Failures ①
Failure C1 PosterArtist2007/2008
causes
C2 PC problem
Cause
C1 The PC timer has been altered after the installation.
C2 PosterArtist bug
A license management error may occur if the PC
time is reverted to a point in the past
You have logged in to Windows Vista with a user
name containing double-byte characters
An obsolete printer driver, such as BIJ and FAX, is
installed
Oversize is specified as a document size as the
default setting of the printer driver
PosterArtist has been installed or launched on a
PC carrying a serial ATA HDD and running in AHCI
mode (*)
*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first
implemented in serial ATA2.
Serial ATA 1.0a used to emulate IDE by software but AHCI mode helps to demonstrate the original serial ATA
access speed.
Chapter 3 More Sophisticated Fault Isolation Tasks
PosterArtist won't launch
Point to check
Restore the original PC time.
If PosterArtist still does not launch, cancel the license and
uninstall PosterArtist and then reinstall it.
Log in with a user name consisting solely of single-byte
characters (already fixed in Ver. 2.00.01)
Upgrade to Ver. 2.00.01 or later
Upgrade to Ver. 2.02.10 or later, or specify a document size
other than oversize
Upgrade to Ver. 2.02.11 or later, or install SPS2.4 SP1.
3-40
Action
Correct the PC
date and time.
Upgrade.