Telephone And Fax Problems - Dell E515dw User Manual

The machine does not print on both sides
of the paper even though the printer driver
setting is 2-sided.
Print speed is too slow.
The machine does not feed paper.
The machine does not feed paper from the
Manual feed slot.
The machine does not feed envelopes.

Telephone and Fax Problems

Related Models:Dell E515dn / Dell E515dw
Telephone Line or Connections
Difficulties
Dialing does not work. (No dial tone)
The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup.
Handling Incoming Calls
Difficulties
Check the paper size setting in the printer driver. You must select Letter, Legal or
Folio paper that is 16 to 28 lb (60 to 105 g/m
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure Manual is not selected for Paper Source in the printer driver.
Clean the paper pick-up rollers.
Use both hands to push one sheet of paper firmly into the manual feed slot until
the top edge of the paper presses against the paper feed rollers. Continue pressing
the paper against the rollers until the machine grabs the paper and pulls it in
further.
Put only one sheet of paper in the manual feed slot.
Make sure Manual is selected for Paper Source in the printer driver.
Load one envelope at a time in the manual feed slot. Your application must be set
to print the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application.
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged
into the telephone wall jack and the LINE jack of the machine. If you subscribe
to DSL, VoIP or MagicJack services, call your service provider for connection
instructions.
(Available only for some countries.)
Change the Tone/Pulse setting.
Send a manual fax by pressing Hook button, and dialing the number. Wait to
hear fax-receiving tones before pressing Start button.
If there is no dial tone, connect a known working telephone and telephone line
cord to the jack. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall jack.
Check for a dial tone. If possible, call your machine to hear it answer. If there is
still no answer, check that the telephone line cord is plugged into the telephone
wall jack and the LINE jack of the machine. If there is no ringing when you call
your machine, ask your telephone company to check the line.
Suggestions
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Troubleshooting 265