Fax Problems - Dell 1600n User Manual

Fax Problems

Condition
The machine is not working,
there is no display and the
buttons are not working.
No dial tone sounds.
The numbers stored in the
memory do not dial correctly.
The document does not feed
into the machine.
Faxes are not received
automatically.
The machine does not send.
The incoming fax has blank
spaces or is received in
poor-quality.
Some of the words on an
incoming fax are stretched.
There are lines on the
documents you send.
The machine dials a number, but
the connection with another fax
machine fails.
Documents are not stored in the
memory.
Blank areas appear at the bottom
of each page or on other pages,
with a small strip of text at the
top.
18 0
Trou b les h oot ing
Suggested solutions
• Unplug the power cord and plug it in again.
• Ensure that there is power to the electrical receptacle.
• Check that the phone line is connected properly. See page 21.
• Check that the phone socket in the wall is working by plugging in another phone.
Make sure that the numbers are stored in the memory correctly. Print a Phonebook list,
referring to page 131.
• Make sure that the document is not wrinkled and you are putting it in correctly.
Check that the document is the right size, not too thick or thin.
• Make sure that the Automatic Document Feeder (ADF) cover is firmly closed.
• The FAX mode should be selected.
• Make sure that there is paper in the paper tray.
• Check to see if the display shows "Memory Full".
• Make sure that the document is loaded in the ADF or on the scanner glass.
• "TX" should show up on the display.
• Check the other fax machine you are sending to, to see if it can receive your fax.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• The toner cartridge may be empty. Replace the toner cartridge, referring to
page 153.
The fax machine sending you the fax had a temporary document jam.
Check your scan glass for marks and clean it. See page 150.
The other fax machine may be turned off, out of paper, or cannot answer incoming
calls. Speak with the other machine operator and ask her/him to sort out the problem.
There may not be enough memory to store the document. If the display shows a
" Memory Full " message, delete any documents you no longer need from the
memory and then restore the document.
You may have chosen the wrong paper settings in the user option setting. See page 56
and page 57.