Fax Problems - Dell S3845cdn User Manual

Fax Problems

Sending Problems
Symptom
A Confirmation
Report - Job
Undelivered is
output.
Unable to
communicate
(general fax)
The image quality is
poor.
Receiving Problems
Symptom
Unable to
communicate
(general fax)
Unable to print
430
| Fax Problems
Cause
The fax was not sent because of
an error.
The dial type is not available.
An error occurred with the phone
line.
The destination machine is
abnormal.
An incorrect fax number is used. Check the fax number and try sending again.
The number is not for fax
number.
You are using a feature such as
the Polling feature that is not
supported by the destination fax.
The Authentication/Accounting
feature is being used and the fax
is being sent directly from the
computer.
The document glass is dirty.
The fax density is inappropriate.
Cause
An error occurred with the phone
line.
The machine is turned off.
No paper is set.
Paper is jammed.
The machine is in the System
Administration mode.
Remedy
Check the Transmission Results in the
Confirmation Report - Job Undelivered. If a
status code is displayed, refer to "Status Codes".
Specify the same dial type as the one (Tone/Pulse
10 pps/Pulse 20 pps) subscribed for the machine.
Use a telephone near the machine to check
whether you can make a phone call. If the phone
call is disabled, the problem is in the phone line,
not in the machine.
The data cannot be sent if the machine of the
recipient is turned off, is set to "manual" receiving
mode, or does not support G3 reception.
Call the recipient to confirm the machine
condition.
If no peep sound is heard from the receiver when
you call the number, the number is not for a fax
number.
Confirm whether the destination fax supports the
feature.
When the Authentication/Accounting feature is
used and you send a fax directly from the
computer, you must set the user ID and passcode
registered on the machine to the fax driver.
Clean the document glass.
Adjust the fax density.
Remedy
Use a telephone near the machine to check
whether you can make a phone call. If the phone
call is disabled, the problem is in the phone line,
not in the machine.
The machine cannot receive a fax when turned
off. Switch the main power and power on.
Load paper in the machine to receive faxes.
Follow the instructions displayed on the control
panel to remove the jammed paper.
The machine cannot receive a fax in the System
Administration mode. Exit the System
Administration mode.