Dell E515dw User Manual page 276

The machine cannot print EPS data that
includes binary with the Dell emulate PS
printer driver.
The Dell software cannot be installed.
*1: For Windows Server 2012: Hardware and Sound
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Copying difficulties
Difficulties
Cannot make a copy.
Vertical black line appears in copies.
Copies are blank.
Scanning difficulties
Difficulties
TWAIN or WIA errors appear when starting
to scan. (Windows )
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TWAIN or ICA errors appear when starting
to scan. (Macintosh)
OCR does not work.
276 Troubleshooting
(Windows )
®
To print EPS data, do the following:
1. For Windows 7 and Windows Server
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Click the (Start) button > Devices and Printers.
For Windows Vista and Windows Server
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(Start) button > Control Panel > Hardware and Sound >
Click the
Printers.
For Windows Server 2003:
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Click the Start button > Printers and Faxes.
For Windows 8 and Windows Server
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Move your mouse to the lower right corner of your desktop. When the
menu bar appears, click Settings > Control Panel. In the Hardware and
Sound group, click View devices and printers.
*1
For Windows Server 2012 R2:
®
Click Control Panel on the Start screen. In the Hardware group, click
View devices and printers.
2. Right-click the Dell MFP EXXXX PS emulate icon, select Printer properties.
3. From the Device Settings tab, choose TBCP (Tagged binary
communication protocol) in Output Protocol.
(Macintosh)
If your machine is connected to a computer with a USB interface, you cannot
print EPS data that includes binary. You can print the EPS data at the machine
through a network.
(Windows )
®
If the Security Software warning appears on the computer screen during the
installation, change the Security Software settings to permit the Dell product
setup program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security
software, temporarily disable it and then install the Dell software.
Suggestions
Make sure you pressed Copy and the machine is in Copy mode.
Black vertical lines on copies are typically caused by dirt or correction fluid
on the glass strip, or the corona wire is dirty. Clean the glass strip and scanner
glass and the white bar and white plastic above them.
Make sure you are loading the document correctly.
Suggestions
Make sure the Dell TWAIN or WIA driver is selected as the primary source in
your scanning application.
Make sure the Dell TWAIN driver is selected as the primary source.
You can also scan documents using the ICA Scanner Driver.
Try increasing the scanning resolution.
2008 R2:
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2008:
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2012:
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