Page 1 Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary...
Page 2: Table Of Contents
Contents Contents Safety information..................8 Learning about the printer.................10 Finding information about the printer....................10 Selecting a location for the printer......................11 Printer configurations..........................12 Using the Embedded Web Server......................14 Understanding the basic functions of the scanner..................15 Using the ADF and scanner glass......................15 Setting up and using the home screen applications........21 Finding the IP address of the computer....................21 Finding the IP address of the printer.......................21 Accessing the Embedded Web Server.....................22...
Page 3 Contents Setting up the printer software.......................45 Installing the printer software ..........................45 Updating available options in the printer driver ....................46 Attaching cables............................46 Networking..............................48 Preparing to set up the printer on an Ethernet network..................48 Installing the printer on an Ethernet network ....................48 Preparing to set up the printer on a wireless network..................49 Connecting the printer using the Wireless Setup Wizard.................50 Connecting the printer to a wireless network using Wi‑Fi Protected Setup ............51...
Page 4 Contents Copying......................86 Making copies............................86 Copying photos............................87 Copying on specialty media........................87 Customizing copy settings........................88 Placing information on copies.........................94 Canceling a copy job..........................94 Understanding the copy options......................95 E-mailing....................97 Setting up the printer to e-mail.......................97 Creating an e-mail shortcut........................98 E-mailing a document..........................99 Customizing e-mail settings........................100 Canceling an e-mail..........................101 Understanding the e-mail options......................101 Faxing......................104...
Page 5 Using Hibernate Mode............................208 Setting Hibernate Timeout ..........................209 Using Schedule Power Modes ........................209 Adjusting the brightness of the display ......................210 Recycling..............................210 Recycling Dell products...........................210 Securing the printer..................211 Statement of Volatility..........................211 Erasing volatile memory........................211 Erasing non‑volatile memory........................212 Erasing printer hard disk memory......................212 Configuring printer hard disk encryption....................213...
Page 6 Contents Ordering an ADF separator roller ........................218 Storing supplies.............................218 Replacing supplies..........................219 Replacing the toner cartridge .........................219 Replacing the imaging unit ..........................220 Replacing the staple cartridge ........................223 Moving the printer..........................225 Before moving the printer ..........................225 Moving the printer to another location......................226 Shipping the printer ............................226 Managing the printer................227 Managing printer messages........................227...
Page 7 Contents Solving fax problems..........................299 Solving scanner problems........................305 Solving home screen applications problems..................310 Embedded Web Server does not open....................310 Contacting technical support........................311 Appendix....................312 Index......................314...
Page 8: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
Page 9 Safety information Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity tray and an input option, or more than one input option.
Page 10: Learning About The Printer
The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical Dell Support Web site—http://support.dell.com support: Support telephone numbers and hours of operation for your country or region can be found on the Support Web •...
Page 11: Selecting A Location For The Printer
What are you looking for? Find it here Software and Documentation CD • Software and Drivers—Certified drivers for my printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians Dell Printer Supplies Web site–http://dell.com/supplies...
Page 12: Printer Configurations
Learning about the printer Right side 304.8 mm (12 in.) Front 508 mm (20 in.) Left side 203.2 mm (8 in.) Rear 203.2 mm (8 in.) 800 mm (31.49 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 13: Basic Model
Learning about the printer Basic model Display Automatic document feeder (ADF) ADF tray ADF bin Standard bin Multipurpose feeder Standard 550‑sheet tray...
Page 14: Using The Embedded Web Server
Learning about the printer Configured model Optional 550‑sheet tray Optional stapler Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers. If the printer is installed on a network, then you can use the Embedded Web Server to do the following: •...
Page 15: Understanding The Basic Functions Of The Scanner
Learning about the printer Understanding the basic functions of the scanner • Make quick copies or set the printer to perform specific copy jobs. • Send a fax using the printer control panel. • Send a fax to multiple fax destinations at the same time. •...
Page 16: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Printer control panel • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode.
Page 17: Understanding The Home Screen
Understanding the printer control panel Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention.
Page 18 Understanding the printer control panel Touch Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server. Arrows Scroll up or down. Forms and Favorites Quickly find and print frequently used online forms. Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state.
Page 19 Understanding the printer control panel Feature Description Warning If an error condition occurs, then this icon appears. Status message bar • Show the current printer status such as Ready or Busy. • Show printer conditions such as Toner Low or Cartridge Low. •...
Page 20 Understanding the printer control panel Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
Page 21: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Note: Your home screen may vary, depending on your home screen customization settings, administrative setup, and active applications. Some applications are supported only in select printer models. Finding the IP address of the computer Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or wireless).
Page 22: Accessing The Embedded Web Server
Setting up and using the home screen applications • By printing a network setup page or menu settings page, and then finding the TCP/IP section. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. Accessing the Embedded Web Server The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the printer.
Page 23: Activating The Home Screen Applications
Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 22. For detailed information on configuring and using the home screen applications, visit the Dell Support Web site at http://support.dell.com.
Page 24: Setting Up Card Copy
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.dell.com. Quickly and easily copy insurance, identification, and other wallet‑size cards.
Page 25: Using Myshortcut
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.dell.com. Create shortcuts on the printer home screen, with settings for up to 25 frequently used copy, fax, or e- mail jobs.
Page 26: Setting Up Scan To Network
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.dell.com. Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations.
Page 27: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 28: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 29 Additional printer setup Open the controller board shield using the blue handle. Use the following illustration to locate the appropriate connector. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors.
Page 30: Installing A Memory Card
Additional printer setup Close the shield, and then the access door. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 31: Installing An Optional Card
Additional printer setup Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board shield, and then the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 32 Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
Page 33 Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board shield, and then the controller board access door.
Page 34: Installing An Internal Solutions Port
Additional printer setup Installing an Internal Solutions Port The controller board supports one optional Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 35 Additional printer setup ISP solution Screw to attach the ISP to the bracket ISP exterior cover Screws to attach the ISP metal bracket to the printer cage Plastic bracket Long ISP cable Place the plastic bracket inside the ISP exterior cover until it clicks into place. Slide and push the ISP solution into the plastic bracket.
Page 36 Additional printer setup Secure the ISP solution to the plastic bracket using the long screw. Tighten the two screws on the end of the ISP solution.
Page 37 Additional printer setup Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP. Slightly close the ISP exterior cover up to 65 degrees, and then slide the cover to attach.
Page 38 Additional printer setup Run the ISP cable through the controller board shield. Open the controller board shield using the blue handle. Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk”...
Page 39 Additional printer setup Close the controller board shield. Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver”...
Page 40: Installing A Printer Hard Disk
Additional printer setup Installing a printer hard disk CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 41 Additional printer setup Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets. Tighten the two screws. Close the controller board shield, and then close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 42: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board” on page 28. Note: This task requires a flathead screwdriver.
Page 43: Installing Hardware Options
Additional printer setup Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 44 Additional printer setup Unpack the tray, and then remove all packing material. Pull out the tray from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 45: Setting Up The Printer Software
Additional printer setup Notes: • When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver” on page 46. •...
Page 46: Updating Available Options In The Printer Driver
Additional printer setup Using the Internet An updated printer software may be available at http://support.dell.com. Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to make them available for use.
Page 47 Additional printer setup Use the Printer power cord Connect the printer to a properly grounded electrical outlet. socket Power switch Turn the printer on or off. Ethernet port Connect the printer to an Ethernet network. EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line.
Page 48: Networking
Additional printer setup Networking Notes: • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi Protected Access (WPA), WPA2, and 802.1X-RADIUS are types of security used on a network. Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network, organize the following information before you begin: Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer.
Page 49: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup For Macintosh users Allow the network DHCP server to assign an IP address to the printer. Obtain the printer IP address either: • From the printer control panel • From the TCP/IP section in the Network/Ports menu •...
Page 50: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup Make sure you have the following information before setting up the printer on a wireless network: • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc. •...
Page 51: Connecting The Printer To A Wireless Network Using Wi-Fi Protected Setup
Additional printer setup From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup Select a wireless connection setup. Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID.
Page 52: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Page 53 Additional printer setup Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click , or click Start and then click Run.
Page 54: Setting Up Serial Printing
Additional printer setup Setting up serial printing Use serial printing to print even when the computer is far from the printer, or to print at a reduced speed. After installing the serial or communication (COM) port, configure the printer and the computer. Make sure you have connected the serial cable to the COM port on your printer.
Page 55: Verifying Printer Setup
Additional printer setup Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
Page 56: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 230 and “Storing paper” on page 74. Setting the paper size and type From the home screen, navigate to: >...
Page 57 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
Page 58 Loading paper and specialty media Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze, and then slide the length guide tab backward to accommodate their length.
Page 59 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. •...
Page 60 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided (duplex) printing Two‑sided (duplex) printing • Make sure the paper is below the maximum paper fill indicator located on the side of the width guide. Overfilling may cause paper jams.
Page 61: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes.
Page 62 Loading paper and specialty media Pull the multipurpose feeder extender. Pull the extender gently so that the multipurpose feeder is fully extended and open.
Page 63 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 64 Loading paper and specialty media • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Load the paper or specialty media. Notes: • Do not force paper or specialty media into the multipurpose feeder. •...
Page 65 Loading paper and specialty media Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Page 66: Using The Standard Bin And Paper Stop
Loading paper and specialty media • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 67: Linking And Unlinking Trays
Loading paper and specialty media To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked tray becomes empty, paper feeds from the next linked tray.
Page 68: Assigning A Custom Paper Type
Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 69: Configuring A Custom Name
Loading paper and specialty media Configuring a custom name Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 70: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
Page 71: Tips On Using Labels
Paper and specialty media guide – Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and the high printing temperature may wrinkle or seal envelopes.
Page 72: Paper Guidelines
Paper and specialty media guide • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Page 73: Fiber Content
Paper and specialty media guide For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
Page 74: Using Recycled Paper And Other Office Papers
Paper and specialty media guide Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner.
Page 75: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights Supported paper sizes Paper size and dimension Standard Optional Multipurpose Scanner Duplex 550‑sheet tray 550‑sheet tray feeder glass mode Business card 3 x 5 4 x 6 210 x 297 mm (8.27 x 11.7 in.) 148 x 210 mm (5.83 x 8.27 in.)
Page 76: Supported Paper Types And Weights
Paper and specialty media guide Paper size and dimension Standard Optional Multipurpose Scanner Duplex 550‑sheet tray 550‑sheet tray feeder glass mode Universal 76.2 x 76.2 mm to 215.9 x 359.92 mm (3 x 3 in. to 8.5 x 14.17 in.) 7 3/4 Envelope (Monarch) 98.4 x 190.5 mm (3.875 x 7.5 in.)
Page 77 Paper and specialty media guide Paper type Standard 550‑sheet tray Multipurpose Duplex mode ADF Scanner glass 550‑sheet tray feeder Recycled Paper labels Bond Envelope Rough envelope Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton Custom Type [x] Use envelopes that lie flat when individually placed on a table facedown. Paper sizes, types, and weights supported by the optional finisher Supported paper sizes Paper size...
Page 78 Paper and specialty media guide Paper size Dimensions Staple finisher 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope...
Page 79: Printing
Printing Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 80: Printing From A Flash Drive
Printing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 81: Supported Flash Drives And File Types
Printing • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the printer display. After these print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Page 82: Printing Confidential And Other Held Jobs
Printing Recommended flash drives File type Many flash drives are tested and approved for use with the printer. For more information, visit Documents: http://support.dell.com. • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp •...
Page 83: Modifying Confidential Print Settings
Printing Touch Submit. Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve jobs are held in the printer until you delete them. For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
Page 84: Printing Information Pages
Printing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Configuration > Other Settings tab > Security > Confidential Print Setup. Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user are deleted.
Page 85: For Macintosh Users
Printing Double‑click the printer icon. Select the print job you want to cancel. Click Delete. For Macintosh users From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue •...
Page 86: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 87: Copying Photos
Copying From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 88: Customizing Copy Settings
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > Load transparencies into the multipurpose feeder, and then touch Copy It.
Page 89: Making Copies Using Paper From A Selected Tray
Copying Making copies using paper from a selected tray Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 90: Reducing Or Enlarging Copies
Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Copy > Copy from > Mixed Sizes > Navigate to: Copy to >...
Page 91: Adjusting Copy Quality
Copying From the Scale area, touch to decrease or increase the value by 1%. Touching “Copy to” or “Copy from” after setting Scale manually changes the scale value back to Auto. Note: Auto is the factory default setting. This automatically adjusts the scan image of the original document to fit the size of the paper onto which you are copying.
Page 92: Placing Separator Sheets Between Copies
Copying Collated Not collated Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 93 Copying Notes: • Make sure to set the paper size to letter, legal, A4, or JIS B5. • Make sure to set the copy size to 100%. Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 94: Placing Information On Copies
Copying Placing information on copies Placing a header or footer on pages Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 95: Understanding The Copy Options
Copying Canceling a copy job while pages are being printed From the home screen, touch Cancel Job, or press on the keypad. Touch the job you want to cancel. Touch Delete Selected Jobs. Understanding the copy options Copy from This option opens a screen where you can select the paper size of the original document. •...
Page 96: Save As Shortcut
Copying Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of the document. Copies This option lets you set the number of copies to be printed. Content This option lets you set the original document type and source. Select from the following content types: •...
Page 97: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e‑mail scanned documents to one or more recipients. There are three ways to send an e‑mail from the printer.
Page 98: Creating An E-Mail Shortcut
E-mailing Enter the appropriate information, and then click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 99: E-Mailing A Document
E-mailing E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the printer home screen.
Page 100: Customizing E-Mail Settings
E-mailing Sending an e‑mail using the address book Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 101: Canceling An E-Mail
E-mailing From the home screen, navigate to: E-mail > Recipient(s) > type the e‑mail address > Done > Send as Touch the button that represents the file type you want to send. • PDF—Create a single file with multiple pages. •...
Page 102 E-mailing Darkness This option lets you adjust how light or dark your scanned documents are in relation to the original document. Resolution This option lets you adjust the output quality of your e-mail. Increasing the image resolution increases the e-mail file size and the time needed to scan your original document.
Page 103: Page Setup
E-mailing Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. •...
Page 104: Faxing
Faxing Faxing Note: Fax capabilities may not be available on all printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 105: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 106: Choosing A Fax Connection
Faxing Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack.
Page 107 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack.
Page 108 Faxing Connected to different wall jacks PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 109 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the printer.
Page 110 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Page 111 Faxing Scenario 3: VoIP telephone service To connect: Connect one end of a telephone cable to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. The port labeled Phone Line 2 or Fax Port is not always active.
Page 112 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 113 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the port of the printer.
Page 114 Faxing If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately.
Page 115 Faxing Connecting the printer to a non‑RJ‑11 wall jack LINE Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Page 116 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports. N F N PHONE LINE...
Page 117: Connecting To A Distinctive Ring Service
Faxing If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the port of the printer if you are connecting to a serial or cascaded telephone system.
Page 118: Sending A Fax
Faxing Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Page 119: Sending A Fax Using The Computer
Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, touch Fax. Enter the fax number or a shortcut. Note: To add recipients, touch Next number, and then enter the recipient's telephone number or shortcut number, or search the address book.
Page 120: Sending A Fax Using The Address Book
Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the printer control panel, press #, and then enter the shortcut number using the keypad. Touch Fax It.
Page 121: Creating Shortcuts
Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 122: Making A Fax Lighter Or Darker
Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 123: Canceling An Outgoing Fax
Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. •...
Page 124: Understanding The Fax Options
Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
Page 125: Delayed Send
Faxing Select from the following content sources: • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine. • Brochure—The original document is from a brochure. •...
Page 126 Faxing Using the advanced options Select from the following settings: • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, and Sharpness settings before you fax the document. •...
Page 127: Scanning
Scanning Scanning You can use the printer to send a file to an FTP address. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi-send or MyShortcut application from the printer home screen. For more information, see the "Activating the home screen applications"...
Page 128 Scanning Creating an FTP shortcut using the printer control panel From the home screen, navigate to: FTP > FTP > type the FTP address > > type a name for the shortcut > Done Verify that the shortcut name and number are correct, and then touch OK. Notes: •...
Page 129: Scanning To A Computer Or Flash Drive
Scanning • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: FTP > FTP > > type the name of the recipient > Search Touch the name of the recipient.
Page 130 Scanning Select your scan settings, and then click Next. Select a location on your computer where you want to save the scan image. Type a scan name, and then a user name. Note: The scan name is the name that appears in the Scan Profile list on the display. Click Submit.
Page 131: Understanding The Scan Options
Scanning From the printers folder, right‑click the printer, and then click Scan Properties or Properties to configure the scan settings. From the printer control panel, touch Scan to Computer > Options. Select from the following options: • Scan—Scan and save the document directly to a selected location on the computer. •...
Page 132: Original Size
Scanning Save As Shortcut This option lets you save the current settings as a shortcut by assigning a number. Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑...
Page 133 Scanning • Photo/Film—The original document is a photo from film. • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. Page Setup This option lets you change the following settings: •...
Page 134: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus • “Menus list” on page 134 • “Paper menu” on page 135 • “Reports Menu” on page 145 • “Network/Ports menu” on page 146 • “Security menu” on page 155 • “Settings menu” on page 160 •...
Page 135: Paper Menu
Understanding the printer menus Settings Help Manage Shortcuts Option Card Menu General Settings Print All Guides Fax Shortcuts A list of installed DLEs (Download Emulators) Copy Settings Copy Guide E-mail Shortcuts appears. E‑mail Guide FTP Shortcuts Fax Settings E‑mail Settings Fax Guide Copy Shortcuts FTP Settings...
Page 136 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the size of the paper loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • If the same size and type of paper are loaded in two trays and the tray Letter settings for paper size and type match, then the trays are automatically Legal...
Page 137 Understanding the printer menus MP Feeder Size Specify the size of the paper loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu item.
Page 138 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the type of the paper being manually loaded.
Page 139: Configure Mp Menu
Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. •...
Page 140 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Page 141: Paper Weight Menu
Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Page 142: Paper Loading Menu
Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the relative weight of the paper loaded is light. Light Heavy Weight Specify the relative weight of the paper loaded is heavy.
Page 143: Custom Types Menu
Understanding the printer menus Preprinted Loading Determine and set two-sided printing for all print jobs that specify Preprinted as the paper type. Duplex Colored Loading Determine and set two-sided printing for all print jobs that specify Colored as the paper type. Duplex Light Loading Determine and set two-sided printing for all print jobs that specify...
Page 144: Custom Names Menu
Understanding the printer menus Recycled Specify a paper type when Recycled is selected in other menus. Paper Card Stock Transparency Rough/Cotton Labels Envelope Notes: • Paper is the factory default setting. • The custom media type must be supported by the selected tray or multipurpose feeder to print from that source. Custom Names menu Custom Name [x] Specify a custom name for a paper type.
Page 145: Reports Menu
Understanding the printer menus Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
Page 146: Network/Ports Menu
Understanding the printer menus Shortcut List Print a report containing information about configured shortcuts. Fax Job Log Print a report containing information about the last 200 completed faxes. Note: This menu item appears only when Enable Job Log is set to On in the Fax Settings menu.
Page 147 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Page 148: Network Card Menu
Understanding the printer menus Standard Network Setup or Display and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a wireless Reports network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to either of the following: •...
Page 149: Tcp/Ip Menu
Understanding the printer menus TCP/IP menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers attached to print servers. Set Hostname Set the current TCP/IP host name.
Page 150: Ipv6 Menu
Understanding the printer menus Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to either of the following: •...
Page 151: Appletalk Menu
Understanding the printer menus Wi‑Fi Protected Setup (WPS) Establish a wireless network connection and enable network security. Start Push Button Method Notes: Start PIN Method • Start Push Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
Page 152: Standard Usb Menu
Understanding the printer menus View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The default zone for the network is the factory default setting.
Page 153 Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 154: Smtp Setup Menu
Understanding the printer menus SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail.
Page 155: Security Menu
Understanding the printer menus Security menu Edit Security Setups menu Note: This menu appears only in select touch‑screen printer models. Edit Backup Password Create a backup password. Use Backup Password Notes: • • Off is the factory default setting for “Use Backup Password.” •...
Page 156: Miscellaneous Security Settings Menu
Understanding the printer menus Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time • “Login failures”...
Page 157: Confidential Print Menu
Understanding the printer menus Confidential Print menu Max Invalid PIN Set a limit on the number of times an invalid PIN can be entered. Notes: 2–10 • This menu item appears only when a formatted, working printer hard disk is installed. •...
Page 158: Security Audit Log Menu
Understanding the printer menus Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. •...
Page 159 Understanding the printer menus Automatically Observe DST Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting.
Page 160: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear. Deutsch Italiano Espanol...
Page 161 Understanding the printer menus Quiet Mode Reduce the amount of noise produced by the printer. Notes: • Off is the factory default setting. This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible.
Page 162 Understanding the printer menus Paper Sizes Specify the default system of measurement for paper sizes. Notes: Metric • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. •...
Page 163 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Black Toner. Black Toner Select from the following options: When to display Do not display Display Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: •...
Page 164 Understanding the printer menus Home screen customization Change the icons that appear on the home screen. Change Language For each icon, select from the following options: Copy Display Copy Shortcuts Do not display Notes: Fax Shortcuts • Display is the factory default setting for the Copy, Fax, E‑mail E‑mail, FTP, Search Held Jobs, Held Jobs, USB Drive, and E‑mail Shortcuts...
Page 165 Understanding the printer menus Audio Feedback Set the audio volume for the buttons. Button Feedback Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Volume 1–10 Tactile Touchscreen Feedback Provide touch‑screen sensation feedback.
Page 166 Understanding the printer menus Alarms Set an alarm to sound when the printer requires user intervention. When activated, Alarm Control lets you set the number of times Alarm Control that the alarm sounds, while Cartridge Alarm lets you stop printing Cartridge Alarm when a cartridge‑low condition occurs.
Page 167 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits before returning the printer display to Ready state. Screen Timeout 15–300 Note: 30 is the factory default setting. Timeouts Show a message that lets you reset the screen timeout timer instead of returning to the home screen.
Page 168 Understanding the printer menus Print Recovery Let the printer automatically continue printing from certain offline situations when not resolved within the specified time period. Auto Continue Note: Disabled is the factory default setting. Disabled 5–255 Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: •...
Page 169: Copy Settings Menu
Understanding the printer menus Factory Defaults Return the printer settings to the factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. This keeps the user‑defined settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings.
Page 170 Understanding the printer menus Print Page Borders Specify whether or not a border is printed. Note: Off is the factory default setting. Collate Keep the pages of a print job stacked in sequence when printing multiple copies. 1,1,1 ‑ 2,2,2 Note: “1,2,3 ‑...
Page 171 Understanding the printer menus Number of Copies Specify the number of copies for the copy job. 1–999 Note: 1 is the factory default setting. Header/Footer Specify the header or footer information and its location on the page. [Location] For the location, select from the following options: •...
Page 172: Fax Settings Menu
Understanding the printer menus Contrast Specify the contrast used for the copy job. 0–5 Note: “Best for content” is the factory default setting. Best for content Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document.
Page 173 Understanding the printer menus Enable Manual Fax Set the printer to fax manually, which requires a line splitter and a telephone handset. Notes: • Off is the factory default setting. • Use a regular telephone to answer an incoming fax job and to dial a fax number.
Page 174 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Note: “Off by default” is the factory default setting for all Fax Cover Page options. Off by default On by default Never use Always use Include to Field Include from Field From...
Page 175 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 176 Understanding the printer menus Dialing Prefix Rules Establish a dialing prefix rule. Prefix Rule [x] Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials.
Page 177 Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible.
Page 178 Understanding the printer menus Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Before Job After Job Separator Sheet Source Specify where the printer will pick the separator sheet. Tray [x] Note: Tray 1 is the factory default setting.
Page 179 Understanding the printer menus Staple Specify whether prints are stapled. Note: Off is the factory default setting. 1 staple Fax Log Settings Transmission Log Enable printing of a transmission log after each fax job. Print log Note: Print log is the factory default setting. Do not print log Print only for error Receive Error Log...
Page 180: E‑Mail Settings Menu
Understanding the printer menus Speaker Settings Speaker Mode Specify the mode of the speaker. Always Off Notes: On until Connected • On until Connected is the factory default setting. A sound is issued until the fax Always On connection is made. •...
Page 181 Understanding the printer menus E‑mail Server Setup Specify the maximum e-mail size in kilobytes. Max E‑mail size Note: E-mails above the specified size are not sent. 0–65535 KB E‑mail Server Setup Send a message when an e-mail is greater than the configured size limit. Size Error Message Note: You can enter up to 1024 characters.
Page 182 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch. 75 dpi Note: “150 dpi” is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 183 Understanding the printer menus JPEG Quality Set the quality of a JPEG photo image in relation to file size and quality of the image. Best for content Notes: 5–90 • “Best for content” is the factory default setting. • 5 reduces the file size and quality of the image. •...
Page 184 Understanding the printer menus Scan Preview Specify whether or not a preview will appear on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed.
Page 185: Ftp Settings Menu
Understanding the printer menus FTP Settings menu Format Specify the format of the file for FTP sending. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) PDF Version Set the version level of the PDF file for FTP sending. 1.2–1.6 Note: 1.5 is the factory default setting.
Page 186 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. Executive • A4 is the international factory default setting. Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 187 Understanding the printer menus Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Notes: •...
Page 188: Flash Drive Menu
Understanding the printer menus Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Fix Scan Skew Correct slight skew in the scanned image. Auto Notes: • Off is the factory default setting.
Page 189 Understanding the printer menus Content Source Specify how the original document was produced. Black and White Laser Note: “Black and White Laser” is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: “150 dpi”...
Page 190 Understanding the printer menus Sides (Duplex) Specify the page orientation of text and graphics. Notes: Long Edge • Off is the factory default setting. Short Edge • Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Page 191: Print Settings
Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image.
Page 192 Understanding the printer menus Duplex Binding Define binding for duplexed pages in relation to page orientation. Long Edge Notes: Short Edge • Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 193: Setup Menu
Understanding the printer menus Print Settings Setup menu Printer Language Set the printer language. PCL Emulation Notes: PS Emulation • PCL Emulation is the factory default setting. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language.
Page 194: Finishing Menu
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed.
Page 195 Understanding the printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Notes: (1,2,3) (1,2,3) • “(1,1,1) (2,2,2)” is the factory default setting. • On stacks the print job in sequence. Separator Sheets Specify whether blank separator sheets are inserted.
Page 196: Quality Menu
Understanding the printer menus Staple Job Specify whether printed output is stapled. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple finisher is installed. Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: This menu item appears only when a supported staple finisher is installed.
Page 197: Job Accounting Menu
Understanding the printer menus Brightness Adjust the printed output either by lightening or darkening it. You can conserve toner ‑6 to 6 by lightening the output. Note: 0 is the factory default setting. Contrast Adjust the contrast of printed objects. 0–5 Note: 0 is the factory default setting.
Page 198: Utilities Menu
Understanding the printer menus Disk Full Action Determine and set how the printer responds when disk usage reaches the maximum limit (100MB). None E‑mail & Delete Current Log Note: None is the factory default setting. E‑mail & Delete Oldest Log Post &...
Page 199: Postscript Menu
Understanding the printer menus Delete Downloads on Disk Delete downloads from the printer hard disk, including all held jobs, buffered jobs, and parked jobs. Delete Now Do Not Delete Notes: • Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion.
Page 200: Pcl Emul Menu
Understanding the printer menus Lock PS Startup Mode Disable the SysStart file. Note: Off is the factory default setting. Font Priority Establish the font search order. Resident Notes: Flash/Disk • Resident is the factory default setting. • This menu item is available only when a formatted flash memory option card or printer hard disk is installed and operating properly.
Page 201 Understanding the printer menus PCL Emulation Settings Change the point size for scalable typographic fonts. Point Size Notes: 1.00–1008.00 • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 inch.
Page 202 Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option appears only Assign Tray [x] when it is selected by the PCL 5 interpreter.
Page 203: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT...
Page 204: Help Menu
The Help menu consists of a series of Help pages that are stored in the multifunction printer (MFP) as PDF files. They contain information about using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the printer. Other translations are available at http://support.dell.com. Menu item Description...
Page 205 Understanding the printer menus Menu item Description E‑mail Guide Provides information about sending e‑mails using addresses, shortcut numbers, or the address book, and about changing settings Fax Guide Provides information about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings FTP Guide Provides information about scanning documents directly to an FTP server using an FTP address, shortcut numbers, or the address book, and about changing settings...
Page 206: Saving Money And The Environment
Saving money and the environment Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Page 207: Reducing Printer Noise
Saving money and the environment • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > General Settings > Eco‑Mode > select a setting Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance specifications of the printer.
Page 208: Adjusting Sleep Mode
Saving money and the environment Adjusting Sleep mode To save energy, decrease the number of minutes the printer waits before it enters Sleep mode. Available settings range from 1–180 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
Page 209: Setting Hibernate Timeout
Saving money and the environment Using the printer control panel From the home screen, navigate to: > Settings > General Settings Touch Press Sleep Button or Press and Hold Sleep Button. Touch Hibernate > Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state.
Page 210: Adjusting The Brightness Of The Display
In the Screen Brightness field, enter the brightness percentage you want for the display. Touch Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.
Page 211: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Page 212: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Page 213: Configuring Printer Hard Disk Encryption
Securing the printer The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable the hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a printer hard disk installed.
Page 214: Finding Printer Security Information
Securing the printer • A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer will return to the Enable/Disable screen. Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Finding printer security information In high-security environments, you may need to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons.
Page 215: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 216: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 217: Checking The Status Of Parts And Supplies
Maintaining the printer Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies. Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network.
Page 218: Ordering Supplies Using Printer Home
Click All Programs or Programs, and then select the printer program folder from the list. Select your printer, and then navigate to: Dell Printer Home > Maintenance > Order supplies From the Order Printer Supplies dialog, do any of the following: •...
Page 219: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
Page 220: Replacing The Imaging Unit
Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 221 Maintaining the printer Pull the toner cartridge out using the handle. Lift the blue handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it.
Page 222 Maintaining the printer Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Page 223: Replacing The Staple Cartridge
Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the front door. Replacing the staple cartridge Open the stapler door.
Page 224 Maintaining the printer Pull out the staple cartridge from the finisher. Hold both sides of the empty staple case with your fingers, pull, and then lift the empty staple case from the cartridge. Remove the spare staple case from its holder. Insert the spare staple case into the staple cartridge.
Page 225: Moving The Printer
Maintaining the printer Push the staple cartridge into the finisher until it clicks into place. Replace the spare staple case for future use. Close the stapler door. Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 226: Moving The Printer To Another Location
Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Page 227: Managing The Printer
Managing the printer Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
Page 228: Setting Up E-Mail Alerts
Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Check the virtual display that appears at the top left corner of the screen. The virtual display works as an actual display would work on a printer control panel. Setting up e‑mail alerts Configure the printer to send you e‑mail alerts when the supplies are getting low or when the paper needs to be changed or added, or when there is a paper jam.
Page 229: Restoring Factory Default Settings
Managing the printer • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions. •...
Page 230: Clearing Jams
Clearing jams Clearing jams Jam error messages appear on the printer display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams Load paper properly •...
Page 231: Understanding Jam Messages And Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...
Page 232: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
Clearing jams Jam access area Printer control panel message What to do Multipurpose [x]‑page jam, clear manual Remove all paper from the multipurpose feeder, and then feeder feeder. [25y.xx] remove the jammed paper. Tray 1 [x]‑page jam, remove tray 1 to Pull out tray 1 completely, then push the front duplex flap clear duplex.
Page 233: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
Clearing jams [x]‑page jam, clear standard bin. [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open rear door.
Page 234 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front and rear door. From the printer control panel, select Done to clear the message and continue printing.
Page 235: [X]-Page Jam, Open Front Door. [20Y.xx]
Clearing jams [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull out the toner cartridge using the handle.
Page 236 Clearing jams Lift the blue handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Place the imaging unit aside on a flat, smooth surface.
Page 237 Clearing jams Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 238: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] Pull out the tray completely. Locate the lever, and then pull it down to release the jam. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 239: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder. [25y.xx] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 240: [X]-Page Jam, Open Tray [X]. [24Y.xx]
Clearing jams Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x]. [24y.xx] Pull out the tray completely.
Page 241: [X]-Page Jam, Remove All Pages From The Output Bin. Leave Paper In Bin. [45Y.xx]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx] Paper jam in the finisher bin Empty the standard bin. Move the tamper arms to the sides.
Page 242 Clearing jams If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the finisher rear door Open the finisher rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 243 Clearing jams Close the trap door. Close the finisher rear door. If necessary, touch Done from the printer control panel to clear the message and continue printing.
Page 244 Clearing jams Staple jam in the finisher Open the staple access door. Pull out the staple cartridge from the finisher. Lift the staple guard, and then remove any jammed or loose staples.
Page 245 Clearing jams Press down the staple guard until it clicks into place. Insert stapler cartridge back into the finisher until it clicks into place. Close the staple access door. If necessary, touch Done from the printer control panel to clear the message and continue printing.
Page 246: [X]-Page Jam, Remove All Pages From The Finisher's Accumulator. Leave Paper In Bin. [45Y.xx]
Clearing jams [x]-page jam, remove all pages from the finisher’s accumulator. Leave paper in bin. [45y.xx] Paper jam in the finisher bin Empty the standard bin. Move the tamper arms to the sides. Remove all jammed pages from inside the access areas. Note: Make sure all paper fragments are removed.
Page 247 Clearing jams If necessary, touch Done from the printer control panel to clear the message and continue printing. Paper jam in the finisher rear door Open the finisher rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 248 Clearing jams Close the trap door. Close the finisher rear door. If necessary, touch Done from the printer control panel to clear the message and continue printing.
Page 249: Troubleshooting
Troubleshooting Troubleshooting • “Understanding the printer messages” on page 249 • “Solving printer problems” on page 264 • “Solving print problems” on page 270 • “Solving copy problems” on page 295 • “Solving fax problems” on page 299 • “Solving scanner problems” on page 305 •...
Page 250 Troubleshooting Change [paper source] to [custom type name] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, then specify the paper size and type in the Paper menu on the printer control panel, and then touch Finished changing paper.
Page 251: Close Front Door
Troubleshooting If the error occurs again, then: Turn off the printer. Unplug the power cord from the electrical outlet. Remove the tray. Contact technical support. • From the printer control panel, touch Continue to clear the message and resume the job. Close front door Close the front door of the printer.
Page 252: Disk Must Be Formatted For Use In This Device
Troubleshooting Defective flash detected [51] Try one or more of the following: • Replace the defective flash memory card. • From the printer control panel, touch Continue to ignore the message and continue printing. • Cancel the current print job. Disk full [62] Try one or more of the following: •...
Page 253 Troubleshooting Fax server 'To Format' not set up. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Fax Server setup. If the message appears again, then contact your system support person. Fax Station Name not set up.
Page 254 Troubleshooting Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size and type of paper in the tray, and then specify the paper size and type in the Paper menu on the printer control panel.
Page 255 Troubleshooting Load [paper source] with [custom type name] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, touch Finished loading paper on the printer control panel. Note: If the printer detects a tray that has the correct paper size and type, then it feeds from that tray.
Page 256 From the printer control panel, touch Automatically select paper to use the paper loaded in the tray. • Cancel the print job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact technical support or your Dell printer dealer. If necessary, touch Continue to clear the message and continue printing.
Page 257 Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, contact technical support or your Dell printer dealer. If necessary, touch Continue to clear the message and continue printing.
Page 258: Paper Changes Needed
The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 259: Remove Paper From Standard Output Bin
Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.dell.com or contact technical support. Remove defective disk [61] Remove and replace the defective printer hard disk.
Page 260: Replace All Originals If Restarting Job
Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you purchased the printer. Replace maintenance kit, 0 estimated pages remain [80.xy] Contact technical support or your Dell printer dealer, and then report the message. The printer is scheduled for maintenance. Replace all originals if restarting job.
Page 261: Restore Held Jobs
Troubleshooting Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Page 262: Some Held Jobs Were Not Restored
Troubleshooting SMTP server not set up. Contact system administrator. From the printer control panel, touch Continue to clear the message. Note: If the message appears again, then contact your system support person. Some held jobs were not restored From the printer control panel, touch Continue to delete the indicated job. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.
Page 263: Unsupported Disk
Troubleshooting Too many trays attached [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra trays. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: •...
Page 264: Solving Printer Problems
Troubleshooting Solving printer problems • “Basic printer problems” on page 264 • “Option problems” on page 266 • “Paper feed problems” on page 269 Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on.
Page 265 Troubleshooting Action Step 7 Connect the printer Go to step 8. power cord directly to Check if the printer is plugged into any surge protectors, uninterruptible a properly grounded power supplies, or extension cords. electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Go to step 9.
Page 266: Printer Display Is Blank
Troubleshooting Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the technical...
Page 267: Tray Problems
Troubleshooting Action Step 4 The problem is solved. Contact technical support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Updating available options in the printer driver”...
Page 268: Internal Solutions Port Does Not Operate Correctly
Troubleshooting Cannot detect memory card Action Make sure the memory card is installed. The problem is solved. Contact technical support. Install the memory card. For more information, see “Installing a memory card” on page 30. Note: Check if the memory card is securely connected to the printer controller board.
Page 269: Paper Feed Problems
Troubleshooting Action Step 2 The problem is solved. Contact technical support. Check the cable and the USB or parallel interface card connection. Use the correct cable, and then make sure it is securely connected to the USB or parallel interface card. Does the USB or parallel interface card operate correctly? Paper feed problems Paper frequently jams...
Page 270: Solving Print Problems
Troubleshooting Paper jam message remains after jam is cleared Action Check the entire paper path for jammed paper. Contact technical The problem is solved. support. Remove any jammed paper. From the printer control panel, touch Continue to clear the message. Does the paper jam message remain? Jammed pages are not reprinted Action...
Page 271: Print Jobs Do Not Print
Troubleshooting Error message about reading the flash drive appears Action Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port.
Page 272 Step 6 The problem is solved. Contact technical support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 45. Note: For more information, visit http://support.dell.com. Resend the print job. Do the jobs print?
Page 273: Confidential And Other Held Jobs Do Not Print
Troubleshooting Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the printer display, and then verify that your then resend the print...
Page 274: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: > Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 275: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
Page 276: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
Page 277: Unexpected Page Breaks Occur
Troubleshooting Action Step 3 The problem is solved. Contact technical support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Unexpected page breaks occur Action...
Page 278: Printer Is Printing Blank Pages
Troubleshooting Action Step 2 Contact technical The problem is solved. support. Use a font that is supported by the printer or install the font that you want to use on your computer. For more information, contact your system support person. Resend the print job.
Page 279 Troubleshooting Action Step 3 Contact technical The problem is solved. support. Replace the imaging unit, and then resend the print job. Is the printer still printing blank pages? Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2.
Page 280: Prints On Color Transparencies Appear Dark When Projected
Troubleshooting Action Step 4 Contact technical The problem is solved. support. Reinstall the imaging unit. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 281: Gray Background On Prints
Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray. weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 282: Incorrect Margins On Prints
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Adjust the toner darkness to a lighter setting. From the Quality Menu, select a lower value to reduce toner density. • 4 is the factory default setting. • If Print Mode is set to Black Only, then a setting of 5 increases toner density and darkness for all print jobs.
Page 283: Paper Curl
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
Page 284: Print Irregularities
Troubleshooting Action Step 5 Contact technical The problem is solved. support. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
Page 285: Repeating Defects Appear On Prints
Do print irregularities still appear? Step 6 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear? Repeating defects appear on prints Action Step 1 Go to step 2.
Page 286: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 287: Print Is Too Light
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 288: Skewed Print
Troubleshooting Action Step 4 From the printer Go to step 5. control panel, change Make sure that the paper has no texture or rough finishes. the texture settings in the Paper Texture Are you printing on textured or rough paper? menu to match the paper you are printing Step 5...
Page 289: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact technical...
Page 290: Transparency Print Quality Is Poor
Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 291: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 292: Horizontal Voids Appear On Prints
Do streaked vertical lines appear on prints? Step 5 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints? Horizontal voids appear on prints Leading edge...
Page 293: Vertical Voids Appear On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 294: Toner Specks Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 295: Solving Copy Problems
Troubleshooting Action Step 2 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Does fog or shading appear on prints? Toner rubs off Leading edge D EF...
Page 296: Copier Does Not Respond
Troubleshooting • “Poor copy quality” on page 296 • “Partial document or photo copies” on page 298 Copier does not respond Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3.
Page 297 Troubleshooting Action Step 3 Go to step 4. See “Cleaning the scanner glass” on If dark marks appear on prints, then clean the scanner glass and the ADF page 216. glass using a clean, lint-free cloth dampened with water. Is the scanner glass clean? Step 4 Go to step 5.
Page 298: Partial Document Or Photo Copies
Troubleshooting Action Step 9 Go to step 10. The problem is solved. Check for missing or faded text on prints. From the Copy screen, navigate to: Advanced Options > Advanced Imaging Adjust the settings: • Improve sharpness—Increase the sharpness setting. •...
Page 299: Solving Fax Problems
Troubleshooting Action Step 3 The problem is solved. Contact technical support. Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. Resend the print job. Do copies print properly? Solving fax problems •...
Page 300: Caller Id Is Not Shown
Troubleshooting Caller ID is not shown Action Contact your telephone company to check if your telephone line is The problem is solved. Contact technical subscribed to the caller ID service. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
Page 301 Troubleshooting Action Step 5 The problem is solved. Go to step 6. Check the telephone wall jack. Plug the telephone cable into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.
Page 302: Can Send But Not Receive Faxes
Troubleshooting Action Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? Step 9 The problem is solved.
Page 303: Can Receive But Not Send Faxes
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Check the ring count delay settings. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 304: Received Fax Has Poor Print Quality
Troubleshooting Action Step 3 The problem is solved. Contact technical support. Set up the shortcut number properly. • Check if the shortcut number has been set for the telephone number that you want to dial. • Dial the telephone number manually. Can you send faxes? Received fax has poor print quality Action...
Page 305: Solving Scanner Problems
Troubleshooting Action Step 3 The problem is solved. Contact technical support. Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Is the fax print quality satisfactory? Solving scanner problems • “The scanner does not respond” on page 305 •...
Page 306 Troubleshooting Action Step 5 Connect the printer Go to step 6. power cord directly to Check if the printer is plugged into any surge protectors, uninterruptible a properly grounded power supplies, or extension cords. electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 6 Unplug the other...
Page 307: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Action Step 5 The problem is solved. Go to step 6. From the Flash Drive menu, reduce the scan resolution settings, and then resend the scan job. Does the job scan? Step 6 The problem is solved. Change the Content Type and Content Check the scan settings.
Page 308: Poor Scanned Image Quality
Troubleshooting Poor scanned image quality Action Step 1 Clear the error Go to step 2. message. Check if an error message appears on the display. Is there an error message on the printer display? Step 2 Go to step 3. Increase the scan resolution settings for a Check the quality of the original document.
Page 309: Partial Document Or Photo Scans
Troubleshooting Partial document or photo scans Action Check the placement of the document or photo. Contact technical Load the document or support. photo loaded Make sure the document or photo is loaded facedown on the scanner facedown on the glass in the upper left corner. scanner glass in the upper left corner.
Page 310: Solving Home Screen Applications Problems
Troubleshooting Solving home screen applications problems An application error has occurred Action Step 1 Go to step 2. Contact technical support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
Page 311: Contacting Technical Support
You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com.
Page 312: Appendix
Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
Page 313: Warranty And Return Policy
Appendix Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the...
Page 314: Index
Index Index advanced options, touch‑screen Change [paper source] to [paper Numerics e‑mail 103 type] [paper size] load 250‑sheet tray answering machine [orientation] 250 installing 43 setting up 106 Check tray [x] connection 250 550‑sheet tray AppleTalk menu 151 checking an unresponsive installing 43 applications printer 264...
Page 315 Index supply notifications, toner copy screen Custom Names menu 144 cartridge 228 content source 96 custom paper type name configuring e‑mail settings 97 content type 96 assigning 68 configuring port settings 52 options 95 Custom Scan Sizes menu 144 configuring supply notifications 228 Copy Settings menu 169 Custom Type [x] connecting printer to distinctive...
Page 316 Index Embedded Web Server Ethernet setup accessing 14, 22 preparing for an 48 sending 119, 120 checking the status of parts 217 exporting a configuration fax and e‑mail functions checking the status of using the Embedded Web setting up 299 supplies 217 Server 27 fax and e‑mail functions are not set...
Page 317 Index configuring the printer to observe FTP screen in finisher rear door daylight saving time 118 advanced options 96 paper jams, clearing 241, 246 creating shortcuts using the FTP Settings menu 185 Incompatible tray [x] [59] 253 Embedded Web Server 121 Incorrect paper size, open [paper creating shortcuts using the source] [34] 254...
Page 318 No analog phone line connected to Image 204 modem, fax is disabled. 257 loading IPv6 150 multipurpose feeder 61 Non‑Dell [supply type], see User’s Job Accounting 197 trays 56 Guide [33.xy] 258 list of 134 loading the optional tray 56 non‑volatile memory 211...
Page 319 Index optional tray paper jams preparing to set up the printer on loading 56 avoiding 230 an Ethernet network 48 options paper jams, clearing print irregularities 284 250‑sheet tray, installing 43 finisher bin 241 print job 550‑sheet tray, installing 43 in automatic document feeder top canceling, from computer 84 firmware cards 28...
Page 320 Index tray linking does not work 276 [x]‑page jam, open rear door. Fax Station Number not set up. unexpected page breaks [20y.xx] 233 Contact system occur 277 [x]‑page jam, open tray [x]. administrator. 253 printer [24y.xx] 240 Imaging unit low [84.xy] 253 basic model 12 [x]‑page jam, remove tray 1 to Imaging unit nearly low...
Page 321 Some held jobs were not from Windows 83 to modem, fax is disabled. 257 restored 262 printing forms 79 Non‑Dell [supply type], see User’s Standard network software error printing from a flash drive 80 Guide [33.xy] 258 [54] 262 publications...
Page 322 Index Replace cartridge, printer region scan preview scanning to an FTP address mismatch [42.xy] 259 fax options 125 creating shortcuts using the Replace defective imaging unit scan options 133 computer 127 [31.xy] 259 scan screen using a shortcut number 128 Replace imaging unit, 0 estimated content source 132 using the address book 128...
Page 323 Index DSL connection 110 storing Too many trays attached [58] 263 standard telephone line paper 74 touch screen connection 106 supplies 218 buttons 19 VoIP connection 111 storing print jobs 82 transparencies setting up fax and e‑mail streaked horizontal lines appear on copying on 87 functions 299 prints 290...
Page 324 Index incorrect characters print 275 troubleshooting, scan printing from Windows 83 incorrect margins on prints 282 cannot scan from a computer 309 vertical voids appear 293 jammed pages are not partial document or photo viewing reprinted 270 scans 309 reports 228 job prints from wrong tray 275 scan job was not successful 306 viewing a fax log 122...

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B3465dnf B3465dn-dnf

Dell B3465DN User Manual

Safety Information

Learning about the Printer

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Quick Links

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Summary of Contents for Dell B3465DN