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N300 Wireless Router Model JWNR2000Tv3
Your Router Can Obtain an IP Address from the ISP but Cannot
Access the Internet
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet, the problem might be one of the following:
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the router's
configuration, reboot your computer, and verify the DNS address. You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
•
Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer,
and verify the gateway address.
•
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your router. You might need to go to
Internet Explorer and select Tools > Internet Options, click the Connections tab, and
select Never dial a connection.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the router.
2.
Select Administration > Router Status.
3.
Click Connection Status.
If all of the steps indicate OK, then your PPPoE connection is up and working.
If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The
router continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service
name, user name, or password. There also might be a provisioning problem with your
ISP.
Note:
Unless you connect manually, the router does not authenticate using
PPPoE until data is transmitted to the network.
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