Samsung MultiXpress K7 Series Service Manual page 388

A3 mono copier

Table of Contents

4. Troubleshooting

► Error Code

► Error message

Input System Failure #M1-4211 : Pull Tray 2 out and insert it.

The paper is not fed from tray2.

► Troubleshooting method

To see the troubleshooting video for this error, click through to the link below.

(http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_M1-4211.html)

1) Remove tray2 and re-install it.

2) If the problem persists, turn the machine off then on.

3) Enter SVC mode. Execute pickup motor test.

(Diagnostics > Engine Diagnostics > Engine Test Routines)

4) If the pick up motor operation is abnormal, turn the machine off.

5) Remove the rear cover.

6) Check if the connection between pickup drive unit2 and main board is secure.

7) If the connection is OK, replace the pickup drive unit.

8) If the problem persists, check the pickup unit2.

a) Check if the photo sensor in the pickup unit2 is defective.

b) If the sensor is defective, replace it.

Troubleshooting