Samsung MultiXpress K7 Series Service Manual page 326

4. Troubleshooting
► Error Code
A1–5113
A1–5512
A1–5513
A1–5610
► Error message
Motor Failure: #A1-5113. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-5610. Turn off then on. Call for service if the problem persists.
► Symptom
The motor related to toner supply has a problem.
► Troubleshooting method
NOTE
To see the troubleshooting video for this error, click through to the link below.
• A1–5113 : http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_A1-5113.htm
• A1–5512 : http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_A1-5512.html
• A1–5513 : http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_A1-5513.html
• A1–5610 : http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_A1-5610.html
1) Turn the machine off then on. If the error persists, check the following steps.
2) Enter the SVC mode. Select the toner supply motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,
i) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
ii) If the SMPS board is normal, replace the main board.
iii) If the error persists after replacing the main board, replace the toner supply motor.
b) If the motor is operational,
i) Check the toner cartridge remains. If necessary, replace the toner cartridge.
ii) If the toner cartridge remains is enough, replace the drum unit.
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