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4. Troubleshooting
► Error Code
C1–1411
► Error message
Toner cartridge is not installed. Install it.
► Symptom
The toner cartridge is not installed. / The CRUM data is not detected.
► Troubleshooting method
NOTE
To see the troubleshooting video for this error, click through to the link below.
(http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_C1-1411.html)
1) Open the front cover. Check if the toner cartridge is installed.
2) Remove and reinstall the toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the toner cartridge with a new one.
► Error Code
C1–1512
► Error message
Toner cartridge is not compatible. Check users guide.
► Symptom
Toner cartridge is not compatible.
► Troubleshooting method
1) Open the front cover. Remove the toner cartridge and re-install it.
2) Print the supply information report. Check the toner cartridge information.
3) If the toner cartridge is not a Samsung genuine, replace it with a new one.
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Table of Contents
Troubleshooting
