Cisco Headset 500 Series User Manual page 50

There is No Audio With Bluetooth Turned On
There is No Audio With Bluetooth Turned On
Problem
The Bluetooth LED shows solid white but you cannot hear any audio.
Solution
• Make sure the audio on your intended call device is turned up.
• Make sure that the Mobile
• Try re-pairing the multibase to your call device. Press and hold the Bluetooth button at the back of the
Wireless Battery Issues
Headset Doesn't Charge
Problem
Your Cisco Headset 560 Series doesn't charge when placed on the base.
Solution
• Make sure that your headset is properly seated on the base. When the headset is properly seated, the LED
• Check that your base is plugged into a reliable power source.
Headset Does Not Hold a Charge
Problem
The wireless headset is not holding a full charge.
Solution
Your Cisco Headset 560 Series is designed to hold its charge for up to 10 hours of continuous use. If your
headset battery seems weak or defective, contact your IT department.
Report Headset Issues Through Your Cisco IP Phone
You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. The PRT also logs information about your headset. If you see a message that
the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.
Cisco Headset 500 Series User Guide
42
it is selected.
base for four seconds. Press the Bluetooth button twice to put the base into pairing mode and select
Cisco Headset from your call device settings menu.
shows solid white. When charging, the LEDs on the base light up in sequence from left to right. When
the headset is fully charged, all five battery indicator LEDs show solid white.
source is selected on the base. The source LED shows solid white when
Troubleshooting and Maintenance