Cisco Headset 500 Series User Manual page 49

Troubleshooting and Maintenance
Solution
• Check each headset's firmware to make sure that they have headset Firmware Release 1.5(1) or later.
• Check with your administrator to make sure that conferencing mode is enabled.
Problems with Your Bluetooth Connection
The Cisco Headset 560 Series with Multibase enables you to connect a call device through Bluetooth.
Bluetooth Does Not Turn On
Problem
Bluetooth doen't turn on when you press the Bluetooth button on the back of your multibase.
Solution
Contact your headset administrator to see if Bluetooth functionality has been disabled remotely.
Bluetooth LED Pulses White
Problem
The Bluetooth LED pulses white.
Solution
• Check that Bluetooth is activated on your desired call device.
• If you have already paired your device, make sure that you select Cisco Headset XXX from the Bluetooth
• Put the base in pairing mode and pair the call device to the base. To put your base in pairing mode, press
Related Topics
Any headset that tries to start or join conferencing mode must have Firmware Release 1.5(1) or later.
menu and attempt to reconnect.
Note The multibase appears on your desired call device as Cisco Headset followed
by the last three digits of the base serial number. Your base serial number can be
found on the underside of your base.
the Bluetooth button on the back of the base twice.
Connect the Multibase to a Bluetooth
Erase All Bluetooth Pairings, on page 12
Problems with Your Bluetooth Connection
Device, on page 11
Cisco Headset 500 Series User Guide
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