Cisco Headset 500 Series User Manual page 45

Troubleshooting and Maintenance
• Try these steps if you decide your headset is the source of the poor audio quality.
Related Topics
You Can't Hear Sound Through Your Cisco Headset 520 Series or Cisco Headset 530 Series
Problem
There is little or no sound coming through your Cisco Headset 520 Series or Cisco Headset 530 Series.
Solution
• Check the volume level on your headset. Press the volume controls on your inline controller to adjust
• Ensure that the audio output on your device is set to Cisco Headset.
• Close any other calling soft clients.
You Can't Hear Sound Through Your Cisco Headset 560 Series
Problem
There is little or no sound coming through your headset.
You Can't Hear Sound Through Your Cisco Headset 520 Series or Cisco Headset 530 Series
• Try a different headset or audio source with your call device.
• On a Cisco IP Phone, use the handset to make a call.
• Make sure you have the most recent firmware versions on both your headset and your call device.
• Unplug and plug in the headset cords.
• Press and hold the Call button for 4 seconds to turn off the headset. Place the headset on to the base
to pair with the headset.
• Make sure that your base is not receiving interference from other DECT sources. For best call
quality, make sure that your headset base is at least 3 feet (1 meter) away from another Cisco headset
base.
• Make sure that you don't take your headset too far from the base.
Cisco Headset 560 Series, on page 4
the sound level.
• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications
and select Accessories.
• On a Cisco IP Phone with Multiplatform Phone firmware: Press Applications
Status > Accessories.
• In Cisco Jabber: Click Menu > Options > Audio.
• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset.
• On Cisco Webex Teams: Click on your profile picture and select Settings > Audio > Cisco Headset.
Cisco Headset 500 Series User Guide
and select
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