Cisco Headset 500 Series User Manual page 48

Your Headset and Base Won't Pair
Solution
This is a known limitation Cisco Headset 500 Series with Firmware Release 1.0(2) or older. Update your
headset firmware to the latest firmware release.
Your Headset and Base Won't Pair
Problem
Your headset is seated in the wireless base but they have not paired. The headset and battery indicator LEDs
on the base flash rapidly. It should take no longer than 10–12 seconds for the headset and base to pair.
Solution
Power cycle the headset.
1. With the headset off the base, press and hold the Call button
the headset is off.
2. Seat the headset back on to the base. The headset automatically turns on and pairs with the headset base.
Note If the headset does not have the most recent software load, the headset will begin to update.
Base with Y-Cable Doesn't Work
Problem
The Cisco Headset 560 Series with standard base or multibase does not work when plugged into a Cisco IP
Phone with the Y-cable.
Solution
• Check that all Y-cable connectors are plugged into the appropriate ports on the phone.
• For on-premises phones, check that Connect e-hook headset is selected in Applications
Conference Feature Issues on Your Cisco Headset 560 Series
Problem
Your headset or base doesn't enter conferencing mode when you try to add a guest headset.
Cisco Headset 500 Series User Guide
40
• Phone: AUX port and headset port
• Base: USB port
settings > Aux port.
Troubleshooting and Maintenance
for 4 seconds until the LED on
> Admin