Cisco 8832 Administration Manual page 140

Status Messages Fields
Message
Trust List Update Failed
Trust List Updated
Version Error
XmlDefault.cnf.xml, or .cnf.xml
corresponding to the phone device name
Related Topics
Cisco Unified Communications Manager
Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager
130
Description
Update of the CTL and ITL files failed.
The CTL file, the ITL file, or both files are
updated.
The name of the phone load file is incorrect.
Name of the configuration file.
Documentation, on page 12
Cisco IP Conference Phone Troubleshooting
Possible Explanation and Action
Phone has CTL and ITL files installed and
it failed to update the new CTL and ITL
files.
Possible reasons for failure:
• Network failure occurred.
• TFTP server was down.
• The new security token that was used
to sign CTL file and the TFTP
certificate that was used to sign ITL
file are introduced, but are not
available in the current CTL and ITL
files in the phone.
• Internal phone failure occurred.
Possible solutions:
• Check network connectivity.
• Check whether the TFTP server is
active and functioning normally.
• If the Transactional Vsam Services
(TVS) server is supported on Cisco
Unified Communications Manager,
check whether the TVS server is active
and functioning normally.
• Verify whether the security token and
the TFTP server are valid.
Manually delete the CTL and ITL files if
all the preceding solutions fail; reset the
phone.
For more information about trust lists, see
the documentation for your particular Cisco
Unified Communications Manager release.
None. This message is informational only.
For more information about trust lists, see
the documentation for your particular Cisco
Unified Communications Manager release.
Make sure that the phone load file has the
correct name.
None. This message indicates the name of
the configuration file for the phone.