Cisco 8832 Quick Start Manual
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Cisco 8832 Quick Start Manual

Calls
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Make Calls

Your phone works just like a regular phone. But we make it easier for you to make calls.
Make a Call
Use your phone just like any other phone to make a call.
Procedure
Enter a number and press Call.
Make an Emergency Call
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number,
your emergency services get your phone number and location so that they can assist you.
Make Calls, on page 1
Answer Calls, on page 3
Mute Your Call, on page 5
Hold Calls, on page 6
Forward Calls, on page 6
Transfer Calls, on page 8
Record a Call, on page 10
Calls
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Summary of Contents for Cisco 8832

  • Page 1: Table Of Contents

    Calls • Make Calls, on page 1 • Answer Calls, on page 3 • Mute Your Call, on page 5 • Hold Calls, on page 6 • Forward Calls, on page 6 • Transfer Calls, on page 8 • Conference Calls and Meetings, on page 9 •...
  • Page 2 Calls Redial a Number Note If your call disconnects, the emergency services can call you back. Before you begin Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call. Procedure Enter the emergency number and press Call.

  • Page 3: Answer Calls

    Answer Calls Your Cisco phone works just like a regular phone. But we make it easier for you to answer calls. Calls...
  • Page 4 Calls Answer a Call Answer a Call Procedure Press Answer. Answer Call Waiting on Your Conference Phone When you're on an active call, you know that a call is waiting when you hear a single beep and see a message on the conference phone screen.

  • Page 5: Mute Your Call

    Calls Turn On Do Not Disturb Turn On Do Not Disturb Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions. However, you will always receive paging and emergency calls, even when DND is turned When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.

  • Page 6: Hold Calls

    Calls Hold Calls Procedure Step 1 Press Mute on the phone or Mute on an expansion microphone. Step 2 Press Mute again to turn mute off. Hold Calls Put a Call on Hold You can put an active call on hold and then resume the call when you're ready. Procedure Step 1 Press Hold.
  • Page 7 Calls Forward Calls with the Phone Web Page • Forward busy—Forward an incoming call to a target phone number when the line is busy. • Forward no answer—Forward an incoming call to a target phone number when the call isn't answered. Verify that your calls are forwarded by looking for the call forwarding icon in the line label or on the middle top of the phone screen.

  • Page 8: Transfer Calls

    Calls Activate Call Forward All with Feature Activation Code Synchronization If your administrator disables the feature key synchronization (FKS) and XSI sync for call forwarding on your phone, you can enter the value as number of seconds after which call needs to be forwarded. If your administrator enables feature key synchronization (FKS) or XSI sync for call forwarding on your phone, you can enter the value as number of rings after which call needs to be forwarded.

  • Page 9: Conference Calls And Meetings

    Calls Consult Before You Complete a Transfer You can also swap between both callers to consult with them individually before you remove yourself from the call. Procedure Step 1 From a call that is not on hold, press Transfer. Step 2 Enter the other person's phone number and press Call.

  • Page 10: Record A Call

    Calls Record a Call Record a Call When you're on an active call, you can record it. You might hear a notification tone as you record the call. During a recording, you see different recording icons on the Calls screen. The icon depends on the recording state: Table 1: Recording Icons Icon...
  • Page 11 Calls Make a Call to an IM and Presence Contact • Do Not Disturb • Offline For more information on the “UC-One Communicator” service, see the Broadsoft documentation. Make a Call to an IM and Presence Contact When you call someone on your IM&P contacts, their presence state is displayed in your call history. Before you begin You administrator enables the IM&P directory in the phone.

  • Page 12: Page A Group Of Phones (Multicast Paging)

    Calls Page a Group of Phones (Multicast Paging) • Away—You have stepped away from the phone for a short time. • Do not disturb—You don't want to take a call. • Offline—You are not available to take calls. Typically, you use this presence when you leave the phone for long periods of time.
  • Page 13 Calls Sign In as a Call Center Agent Sign In as a Call Center Agent When you're ready to start your work as a call center agent, you sign into the phone and set your status. Your administrator can set up your phone so that when you sign into the phone, your status is set to Available automatically.
  • Page 14 Calls Accept a Call Center Call Step 6 Press Select. Step 7 Highlight the Wrap-up status. Step 8 Press Select. Accept a Call Center Call When you sign into the phone as a call center agent and your phone status is set to available, your phone are ready to accept call center calls.
  • Page 15 Calls Trace a Call Step 2 Press Ok. Trace a Call You can trace an active call and the last incoming call in any agent status. Before you begin Your administrator enables your phone to trace a call. Procedure From an active call or after a call, press Trace. Escalate a Call to a Supervisor When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
  • Page 16 Calls Escalate a Call to a Supervisor Calls...

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