Set Up The Modem Router For Cable Service - NETGEAR D8500 User Manual

15. Click the Next button.
You are prompted to download and install the free NETGEAR Desktop genie app and the free
ReadySHARE Vault app.
If the Congratulations! page does not display and the modem router does not connect to the Internet, do
the following to troublehoot the connection:
1. Review all your settings and make sure that you selected the correct options and entered everything
correctly.
2. Run the NETGEAR installation assistant one more time.
3. Contact your ISP to verify that you are using the correct configuration information.
4. Read Troubleshoot the Internet Connection
5. If problems persist, register your NETGEAR product and contact NETGEAR technical support.

Set Up the Modem Router for Cable Service

You can install your modem router for cable service or for DSL service. If you use a cable modem, follow
the procedure that is described in this section. If you use a DSL modem, follow the procedure that is
described in Set Up Your Modem Router for DSL Service
The NETGEAR installation assistant can detect the type of ISP connection and presents pages on which
you can you enter the required information.The following procedure describes common steps that you must
follow for most ISPs. For some ISPs, you might need to enter additional information. For a small number
of other ISPs, you also might need to configure less common options such as IPTV and DHCP Option 61.
If these option are required, the NETGEAR installation assistant will present them to you.
The following figure shows the cabling of your modem router for cable service.
AC5300 WiFi VDSL/ADSL Modem Router Model D8500
Install and Access the Modem Router and Its Network
on page 253.
on page 21.
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