An Ethernet Port Led Is Off; You Cannot Log In To The Modem Router - NETGEAR D8500 User Manual

2.4 GHz, 5 GHz 1, and 5 GHz 2 WiFi LEDs Are Off
By default, the WiFi radios are enabled and the WiFi LEDs light solid white. If these LEDs stay off, check to see if
someone pressed the WIFI button on the front of the modem router.This button turns the WiFi radios in the
modem router on and off.These LEDs are lit when the WiFi radios are turned on.
For more information, see

An Ethernet Port LED Is Off

If an Ethernet port LED does not light when an Ethernet connection is made, check the following:
•
Make sure that the Ethernet cable connections are secure at the modem router and at the modem or
computer.
•
Make sure that power is turned on to the connected modem or computer.
•
Be sure that you are using the correct cable.
When connecting the modem router's VDSL port to a DSL modem or the Internet port to a cable modem, use
the cable that was supplied with the DSL or cable modem.

You Cannot Log In to the Modem Router

If you are unable to log in to the modem router from a computer on your local network and use the modem
router web pages, check the following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection between the computer
and the modem router.
•
Make sure that the IP address of your computer is on the same subnet as the modem router. If you are
using the recommended addressing scheme, your computer's address is in the range of 192.168.0.2 to
192.168.0.254.
• Make sure that your computer can reach the modem router's DHCP server. Recent versions of Windows
and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.These
autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the
connection from the computer to the modem router and reboot your computer.
• If your modem router's IP address was changed and you do not know the current IP address, use an IP
scanner application to detect the IP address. If you still cannot find the IP address, clear the modem router's
configuration to factory defaults.This sets the modem router's IP address to 192.168.0.1. For more
information, see
on page 260.
•
Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer,
click the Refresh button to be sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure that you are using the correct login information.The user name is admin, and the default
password is password. Make sure that Caps Lock is off when you enter this information.
AC5300 WiFi VDSL/ADSL Modem Router Model D8500
Control the WiFi Radios
Return the Modem Router to Its Factory Default Settings
on page 102 and Set Up a WiFi Schedule
Troubleshooting
256
on page 214.
on page 189 and Factory Settings