Troubleshoot The Internet Connection; Troubleshoot The Dsl/Internet Link; Dsl/Internet Led Is Solid White; Dsl/Internet Led Is Solid Amber - NETGEAR D8500 User Manual

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If you are attempting to set up your modem router behind an existing router in your network, set up the
modem router as a WiFi access point (see
222.

Troubleshoot the Internet Connection

If your modem router cannot access the Internet, check the DSL connection, then the WAN TCP/IP connection.

Troubleshoot the DSL/Internet Link

If your modem router is unable to access the Internet, first determine if the DSL or cable link with the service
provider is working.The DSL/Internet LED indicates the state of this connection.

DSL/Internet LED Is Solid White

If the DSL/Internet LED
the service provider connected your line correctly and that your wiring is correct.

DSL/Internet LED Is Solid Amber

For a DSL connection, if the DSL/Internet LED
all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being sure to use
a microfilter on each telephone. If the microfilters are connected correctly, you can connect all your telephones.
If disconnecting telephones does not result in a solid white DSL/Internet LED, a problem with your wiring
might exist. If the telephone company tested the DSL signal at your network interface device (NID), then
wiring in your house might be of poor quality.

DSL/Internet LED Is Off

If the DSL/Internet LED
service provider (ISP).To resolve the problem, you can try the following steps.
To reenable the modem router to connect to the Internet or your ISP:
1. If you are using a DSL connection to your ISP, do the following:
a. Disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a
time, being sure to use a microfilter on each telephone. If the microfilters are connected correctly, you
can connect all your telephones.
b. Check to see that the telephone company made the connection to your line and tested it.
c. Verify that you are connected to the correct telephone line. If more than one phone line is installed, be
sure that you are connected to the line with the DSL service. It might be necessary to use a swapper if
your DSL signal is on pins 1 and 4 or the RJ-11 jack.The modem router uses pins 2 and 3.
2. If you are using a cable connection to your ISP, check to see if all cable connections between the modem
router and the cable modem are good. All cables should be fully inserted in the ports.
AC5300 WiFi VDSL/ADSL Modem Router Model D8500
Use the Modem Router as a WiFi Access Point Only
lights solid white, the DSL or cable connection is good.You can be confident that
is off, the modem router cannot connect to the Internet or to your Internet
Troubleshooting
is solid amber and does not turn solid white, disconnect
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