Troubleshoot With The Leds - NETGEAR D8500 User Manual

If you cannot connect over an Ethernet cable to the modem router, try the following:
•
Make sure that the Ethernet cables are securely plugged in.
•
Make sure that your computer or device does not use a static IP address but is configured to receive an IP
address automatically with DHCP. (For most devices, DHCP is the default setting.)
If you cannot connect over WiFi to the modem router, try the following:
•
Make sure that the WiFi settings in your WiFi device and modem router match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the
modem router and WiFi computer must match exactly.The default SSID and password are on the modem
router label (see
•
Make sure that your WiFi device supports the security that you are using for your WiFi network (WEP,
WPA, or WPA2). For information about WiFi security settings, see
WiFi Security of the Main Network
•
Make sure that the modem router is not too far from your WiFi device or too close. Move your WiFi device
near the modem router but at least 6 feet (1.8 meters) away and see if the signal strength improves.
•
Make sure that the WiFi signal is not blocked by objects between the modem router and your WiFi device.
•
Make sure that the WiFi LED on the modem router is not off.
If this LED is off, both WiFi radios might be disabled. For more information about the WiFi radios, see
Control the WiFi Radios
• Make sure that the modem router's SSID broadcast is not disabled.
If the modem router's SSID broadcast is disabled, the WiFi network name is hidden and does not display
in your WiFi device's scanning list.To connect to a hidden network, you must enter the network name and
the WiFi password. For more information about the SSID broadcast, see
and WiFi Security of the Main Network
•
Make sure that your WiFi device does not use a static IP address but is configured to receive an IP address
automatically with DHCP. (For most devices, DHCP is the default setting.)

Troubleshoot With the LEDs

When you turn on the power, the LEDs light as described here:
1.
The Power LED
the startup procedure is complete and the modem router is ready.
2.
When the Power LED lights solid white, verify the following:
•
The DSL/Internet LED
•
All WiFi LEDs
•
A USB port LED
AC5300 WiFi VDSL/ADSL Modem Router Model D8500
Product Label on page 14).
on page 86.
on page 102.
on page 86.
lights solid amber for about two minutes and then turns solid white, indicating that
is solid white.
are solid white (unless the WiFi radios are turned off).
is solid white for a connected USB device.
Troubleshooting
254
Manage the Basic WiFi Settings and
Manage the Basic WiFi Settings