Page 1: User Manual
AC5300 WiFi VDSL/ADSL Modem Router User Manual Model D8500 January 2017 202-11674-02 350 E. Plumeria Drive San Jose, CA 95134...
Page 2 Compliance For regulatory compliance information, visit netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
Page 3: Table Of Contents
Set Up the Modem Router for Cable Service............26 Log In to the Modem Router After Setup to View or Change Settings....30 Change the Language..................31 Access the Modem Router With NETGEAR genie Apps........32 Chapter 3 Manage the Internet Settings Manually Use the Internet Setup Wizard After Initial Setup..........34 Manually Set Up an ADSL Internet Connection...........36 Specify...
Page 4 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Set Up an IPv6 Pass Through Internet Connection.........67 Set Up an IPv6 Fixed Internet Connection............68 Set Up an IPv6 DHCP Internet Connection............69 Set Up an IPv6 PPPoE Internet Connection...........71 Use Auto Config for an IPv6 Internet Connection...........73 Set Up an IPv6 6rd Tunnel Internet Connection..........75...
Page 5 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Add an Outbound Firewall Rule..............115 Add an Outbound Firewall Rule for a Custom Service or Application...117 Change an Outbound Firewall Rule..............119 Remove an Outbound Firewall Rule..............120 Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules...120...
Page 6 View or Change the Status of a Printer..............159 Use the Scan Feature of a Multifunction USB Printer........160 Change NETGEAR USB Control Center Settings..........160 Turn Off Automatic Startup for NETGEAR USB Control Center....160 Change the Language for the NETGEAR USB Control Center....161 Specify the USB Control Center Time-Out............161 Chapter 12 Manage the WAN and LAN Network Settings Change the Physical WAN Connection Preference...........163...
Page 7 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Remove a Static Route.................181 Chapter 13 Manage the Modem Router and Monitor the Traffic Update the Firmware of the Modem Router............184 Check for New Firmware and Update the Modem Router......184 Manually Upload New Firmware and Update the Modem Router....185 Manage the Configuration File of the Modem Router........186...
Page 8 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Use the Modem Router as a WiFi Access Point Only........222 Chapter 15 Use VPN to Access Your Network Set Up a VPN Connection..................226 Specify VPN Service in the Modem Router...........226 Install OpenVPN Software on a Windows Computer........227 Install OpenVPN Software on a Mac Computer..........229...
Page 9 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 DSL/Internet LED Is Off................253 Obtain an Internet IP Address...............254 Verify the PPPoE, PPPoA, PPTP, or L2TP Connection.........255 Troubleshoot Internet Browsing..............256 Changes Are Not Saved..................256 Troubleshoot the WiFi Connectivity..............256 Troubleshoot Your Network Using the Ping Utility..........257 Test the LAN Path to Your Modem Router.............257...
Page 10: Unpack The Modem Router
D8500) is referred to as the modem router. Unpack the Modem Router Your package contains the NETGEAR Nighthawk X8 AC5300 Tri-Band WiFi VDSL/ADSL Modem Router (Model D8500), a DSL microfilter (varies by region), an Ethernet cable, a phone cable, and power adapter (varies by region).
Page 11 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 1. Package contents Top and Front Panels With LEDs and Buttons The status LEDs are located on the top of the modem router. Buttons are on the front, and the USB ports are on the right panel.
Page 12 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Description Power • Solid amber .The modem router is starting. • Blinking amber .The firmware is upgrading or the Reset button was pressed. • Solid white .The modem router is ready. • Blinking white .The firmware is corrupted.
Page 13: Rear Panel With Ports, Buttons, And A Dc Connector
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Description USB 3.0 port 1 and USB 2.0 port • Solid white . A USB device is connected to the USB port and is ready. • Blinking . A USB device is plugged into the USB port and is trying to connect.
Page 14: Usb Ports On The Right Panel
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 3. Rear panel Viewed from left to right, the rear panel contains the following components: • Internet port. One Gigabit Ethernet RJ-45 WAN port to connect the modem router to a cable modem.
Page 15: Product Label
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 4. A USB 3.0 port and a USB 2.0 port are located on the right Product Label The product label on the bottom panel of the modem router lists the login information, WiFi network name (SSID), password (network key), serial number, and MAC address of the modem router, as well as other information.
Page 16: Position Your Modem Router
Set Up the Modem Router for Cable Service on page 26 • Log In to the Modem Router After Setup to View or Change Settings on page 30 • Change the Language on page 31 • Access the Modem Router With NETGEAR genie Apps on page 32...
Page 17 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Position Your Modem Router The modem router lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your modem router.
Page 18: How Active Antennas Improve Wifi Performance
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 How Active Antennas Improve WiFi Performance The growing number of WiFi devices in the home combined with the increasing demand for high-speed WiFi connectivity places extraordinary demands on the WiFi infrastructure.To meet this demand, many WiFi routers now use external antennas and high-power amplifiers to maximize signal power and extend WiFi coverage throughout your home.
Page 19: Connect To The Modem Router
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 6. Antennas positioned vertically • For a multilevel home, position the two antennas in the center vertically, and position the other antennas at a 45-degree outward angle. Figure 7.Two antennas in the center positioned vertically, the other antennas at a...
Page 20: Join The Wifi Network Of The Modem Router
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Make sure that the modem router is receiving power (its Power LED is lit). Connect an Ethernet cable to an Ethernet port on your computer. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.
Page 21: Of Logins
Modem router login.This logs you in to the modem router’s web pages from a web browser as admin. Automatic Internet Setup You can use the NETGEAR installation assistant to set up the modem router automatically or you can use the modem router’s web pages to set up the modem router manually.The installation assistant launches the first time that you set up the Internet connection for your modem router and runs on any device with a web browser.
Page 22: Set Up Your Modem Router For Dsl Service
Can you help me?” Note If your provider says that they do not support NETGEAR services, tell them that you need only your DSL user name and password.You do not need support. Install and Access the Modem Router and Its Network...
Page 23: Cable The Modem Router For Dsl Service And Access The Modem Router
Cable the Modem Router for DSL Service and Access the Modem Router The NETGEAR installation assistant can detect the type of ISP connection and presents pages on which you can you enter the required information.The following procedure describes common steps that you must follow for most ISPs.
Page 24 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The WiFi network name (SSID) is on the modem router label. Join the WiFi network and enter the WiFi password. The password (network key) is on the modem router label. Your computer connects to the modem router’s WiFi network.
Page 25 Click the Next button. The modem router checks the Internet connection. Follow the pages and the steps that the NETGEAR installation assistant presents, which depend on the detected type of ISP connection and configuration. Your WiFi connection might be terminated during the detection and setup process. If this happens, simply reconnect to the modem router and wait for the process to continue.
Page 26 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To change the password and enable password recovery, do the following: In the New Password field, enter a new password. The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols.
Page 27: Set Up The Modem Router For Cable Service
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Next button. You are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app. If the Congratulations! page does not display and the modem router does not connect to the Internet, do...
Page 28 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 9. Modem router cabling for cable service To connect your modem router to a cable service: Unplug your cable modem’s power, leaving the cable modem connected to the wall jack for your Internet service.
Page 29 IP address automatically from the modem router through DHCP, or change the IP address of the computer to a static IP address in the 192.168.0.2–192.168.0.254 range. Follow the pages and the steps that the NETGEAR installation assistant presents, which depend on the detected connection and configuration.
Page 30 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 If the Admin Accounting Settings page does not yet display, other pages might display and you might need to provide more information.The pages that display depend on your type of ISP connection and configuration.
Page 31: Log In To The Modem Router After Setup To View Or Change Settings
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Next button. You are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app. If the Congratulations! page does not display and the modem router does not connect to the Internet, do the...
Page 32: Change The Language
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 A login window opens.The nature of the login window depends on your web browser. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive.
Page 33: Access The Modem Router With Netgear Genie Apps
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 In the upper right corner, select a language from the menu. When prompted, click the OK button to confirm this change. The page refreshes with the language that you selected. Access the Modem Router With NETGEAR genie Apps The genie app is the easy dashboard for managing, monitoring, and repairing your home network.The genie...
Page 34: Use The Internet Setup Wizard After Initial Setup
This chapter describes how you can manage the Internet settings of the modem router manually. Usually, the quickest way to set up the modem router is to allow NETGEAR genie to detect the Internet connection when you first access the modem router with a web browser.These options are described in...
Page 35 Note The Setup Wizard is the same as the NETGEAR installation assistant, which launches the first time you connect to your modem router. The Setup Wizard can detect the type of ISP connection and presents pages on which you can you enter the required information.The following procedure describes common steps that you must follow for most...
Page 36 Click the Next button. You are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app. If the Congratulations! page does not display and the modem router does not connect to the Internet, do the...
Page 37: Manually Set Up An Adsl Internet Connection
Troubleshoot the Internet Connection on page 253. If problems persist, register your NETGEAR product and contact NETGEAR technical support. Manually Set Up an ADSL Internet Connection You can view or change the modem router’s ADSL Internet connection settings manually.The following sections describe the options that are available to you to manually set up the ADSL Internet connection: •...
Page 38 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 From the Select Internet Service Provider menu, select the Internet service provider (ISP) that you are using. If your ISP is not in the menu, select Other. From the Transfer Mode menu, select ATM.
Page 39 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the ADSL settings as described in the following table. Manage the Internet Settings Manually...
Page 40 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Multiplexing Method Select LLC-BASED or VC-BASED , as indicated by your ISP. The multiplexing method can either be virtual circuit (VC) based or logical link control (LLC) based. Enter a number between 0 and 255 for the virtual circuit number for the virtual path identifier (VPI), as indicated by your ISP.
Page 41: Specify An Adsl Connection With A Login And Pppoa Or Pppoe Service
Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection on page 253. Specify an ADSL Connection With a Login and PPPoA or...
Page 42 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Launch a web browser from a computer or mobile device that is connected to the network. Enter routerlogin A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive.
Page 43 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the ADSL settings as described in the following table. Field Description Multiplexing Method Select LLC-BASED or VC-BASED , as indicated by your ISP. The multiplexing method can either be virtual circuit (VC) based or logical link control (LLC) based.
Page 44 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Enter a number between 32 and 65535 for the virtual circuit number for the virtual channel identifier (VCI), as indicated by your ISP. If your ISP did not provide you with a VCI setting, leave the default setting (35) .The VCI might be required not only for a VC-based connection but also...
Page 45 Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection on page 253. Manage the Internet Settings Manually...
Page 46: Manually Set Up A Vdsl Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manually Set Up a VDSL Internet Connection You can view or change the modem router’s VDSL Internet connection settings manually.The following sections describe the options that are available to you to manually set up the VDSL Internet connection: •...
Page 47 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the VDSL settings as described in the following table. Manage the Internet Settings Manually...
Page 48 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Multiplexing Method These settings are disabled because they do not apply to a VDSL connection. Select the Use VLANID check box and enter the VLAN ID, as indicated by Use VLANID your ISP.
Page 49: Specify A Vdsl Connection With A Login And Pppoe Service
Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection on page 253. Specify a VDSL Connection With a Login and PPPoE Service If you want to manually configure the VDSL connection settings, use the information that your ISP gave you to log in and connect to your Internet service.
Page 50 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The BASIC Home page displays. Select Inter The Internet Setup page displays. From the Select Country menu, select the country in which you use the modem router. The Select Country menu is not available in all countries and might be masked out.
Page 51 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The following figure shows the settings that display when you configure a VDSL connection with a login and PPPoE service. Enter the VDSL settings as described in the following table. Field Description Multiplexing Method These settings are disabled because they do not apply to a VDSL connection.
Page 52 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Priority (0 ~ 7) If your ISP provided you with a VLAN ID and a priority value, enter the priority value, which is a number from 0 to 7. You can enter a priority value only in combination with a VLAN ID. If your ISP did not provide you with a priority value, leave the default setting (0).
Page 53: Manually Set Up A Cable Internet Connection
Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection on page 253. Manually Set Up a Cable Internet Connection You can view or change the modem router’s cable Internet connection settings manually.The following...
Page 54: Cable Connection Without A Login
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Specify a Cable Connection Without a Login If you want to manually configure the cable connection settings, use the information that your ISP gave you to connect to your Internet service. If you cannot find this information, contact your ISP. Entering incorrect...
Page 55 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the cable settings as described in the following table. Field Description Use VLANID Select the Use VLANID check box and enter the VLAN ID, as indicated by your ISP. A VLAN ID might be required if you subscribe to both Internet service and a service such as IPTV.
Page 56 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Account Name Enter the account name, as indicated by your ISP.This name might also be called the host name. If your ISP did not provide you with an account name or host name, leave the default setting.
Page 57: Specify A Cable Connection With A Login And Pppoe Service
Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection on page 253. Specify a Cable Connection With a Login and PPPoE Service If you want to manually configure the cable connection settings, use the information that your ISP gave you to connect to your Internet service.
Page 58 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Apply button. Your settings are saved and the modem router restarts. Note If you connect over WiFi to the modem router, you might need to reconnect and log in again. Select BASIC > Inter The Internet Setup page displays.
Page 59 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The following figure shows the settings that display when you configure a cable connection with a login and PPPoE service.The transfer mode and multiplexing method do not apply to a cable connection. Enter the cable settings as described in the following table.
Page 60 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Login Enter the login name that you use to log in to your Internet service, as indicated by your ISP. This login name is often an email address. Password Enter the password that you use to log in to your Internet service, as indicated by your ISP.
Page 61: Specify A Cable Connection With A Login And Pptp Or L2Tp Service
Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection on page 253. Specify a Cable Connection With a Login and PPTP or L2TP...
Page 62 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Apply button. Your settings are saved and the modem router restarts. Note If you connect over WiFi to the modem router, you might need to reconnect and log in again. Select BASIC > Inter The Internet Setup page displays.
Page 63 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The following figure shows the settings that display when you configure a cable connection with a login and PPTP service.The transfer mode and multiplexing method do not apply to a cable connection. Enter the cable settings as described in the following table.
Page 64 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Password Enter the password that you use to log in to your Internet service, as indicated by your ISP. Connection Mode Select how the Internet connection functions: • Always On . Once the Internet connection is established, it remains active.This is the default setting.
Page 65: Specify An Ipv6 Internet Connection
Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection on page 253. Specify an IPv6 Internet Connection The modem router supports many different types of IPv6 Internet connections, for which you can specify the settings manually.
Page 66: Use Auto Detect For An Ipv6 Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • Fixed. For more information, see Set Up an IPv6 Fixed Internet Connection on page 68. • DHCP. For more information, see Set Up an IPv6 DHCP Internet Connection on page 69. •...
Page 67: Set Up An Ipv6 6To4 Tunnel Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Advanced Setup > IPv6. The Basic Settings page displays. From the Internet Connection Type menu, select Auto Detect. The modem router automatically detects the information in the following fields: •...
Page 68 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To set up an IPv6 Internet connection by using a 6to4 tunnel: Launch a web browser from a computer or mobile device that is connected to the network. Enter routerlogin A login window opens.
Page 69: Set Up An Ipv6 Pass Through Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.
Page 70 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter routerlogin A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays.
Page 71: Set Up An Ipv6 Dhcp Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select an IP Address Assignment radio button: • Use DHCP Server.This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config.This is the default setting.
Page 72 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 From the Internet Connection Type menu, select DHCP. The modem router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the modem router’s WAN (or Internet) interface.The number after the slash (/) is the length of the...
Page 73: Set Up An Ipv6 Pppoe Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select an IP Address Assignment radio button: • Use DHCP Server.This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config.This is the default setting.
Page 74 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 From the Internet Connection Type menu, select The modem router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the modem router’s WAN (or Internet) interface.The number after the slash (/) is the length of the...
Page 75: Use Auto Config For An Ipv6 Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select an IPv6 Domain Name Server (DNS) Address radio button: • Get Automatically from ISP.Your ISP uses DHCP to assign your DNS servers.Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option.
Page 76 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 From the Internet Connection Type menu, select The modem router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the modem router’s WAN (or Internet) interface.The number after the slash (/) is the length of the...
Page 77: Set Up An Ipv6 6Rd Tunnel Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • Use DHCP Server.This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function. • Auto Config.This is the default setting. This setting specifies how the modem router assigns IPv6 addresses to the devices on your home network (the LAN).
Page 78 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 From the Internet Connection Type menu, select The modem router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the modem router’s LAN interface.The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.
Page 79: Manage The Mtu Size
(MTU) setting than the other devices, the data packets must be split or “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another.
Page 80: Change The Mtu Size
Table 3. Common MTU sizes Application 1500 The largest Ethernet packet size.This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR modem routers, adapters, and switches. 1492 Used in PPPoE environments.
Page 81 This chapter explains how the modem router manages WiFi connections for its WiFi bands and how you can control the relevant modem router settings. The chapter contains the following sections: • Tri-Band WiFi on page 80 • Smart Connect on page 83 •...
Page 82: Tri-Band Wifi
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Tri-Band WiFi Tri-band WiFi delivers combined WiFi speeds of 5.3 Gbps through three dedicated WiFi bands—a 2.4 GHz band plus two 5 GHz bands.This additional 5 GHz WiFi band allows you to double the WiFi bandwidth for dual-band devices.
Page 83 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 11. Dual-band WiFi network with one 5 GHz WiFi band That means that in the network shown, a computer with a 1,300 Mbps capacity provides an effective WiFi connection speed of 160 Mbps (1300 ÷ 5), and other devices would also see their WiFi speeds divided by 5.
Page 84: Load Balancing
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 12. A tri-band network includes two dedicated 5 GHz bands In this tri-band network, the first 5 GHz band provides a speed of 200 Mbps, and the second 5 GHz band provides a speed of 1300 Mbps.
Page 85: Benefits Of Tri-Band Wifi
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 13. Load balancing Slower devices like printers, older computers, or IP cameras connect to the 2.4 GHz band.The presence of two 5 GH bands prevents overloading when many devices use WiFi at the same time.
Page 86: Enable Or Disable Smart Connect
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Note If you enable Smart Connect and the SSID and passwords for both 5 GHz radio bands do not match, the WiFi settings for 5 GHz radio 1 overwrite the WiFi settings for 5 GHz radio 2.
Page 87 Manage the Basic WiFi Network Settings This chapter describes how you can manage the basic WiFi network settings of the modem router. For information about the advanced WiFi settings, see Manage the Advanced WiFi Features on page 213. The chapter includes the following sections: •...
Page 88: Manage The Basic Wifi Settings And Wifi Security Of The Main Network
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage the Basic WiFi Settings and WiFi Security of the Main Network The modem router comes with preset security.This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory.The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security.You can find the preset...
Page 89 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 View or change the basic WiFi settings and security settings. The following table describes the fields on the Wireless Setup page. Manage the Basic WiFi Network Settings...
Page 90 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Region Selection Region From the menu, select the region in which the modem router operates. Note It might not be legal to operate the modem router in a region other than the regions listed in the menu.
Page 91 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 (Continued) Field Description Mode From the Mode menu, select one of the following modes: • Up to 54 Mbps. Legacy mode.This mode allows 802.11n, 802.11g, and 802.11b devices to join the network but limits 802.11n devices to functioning at up to 54 Mbps.
Page 92 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 (Continued) Field Description The modem router supports two 5 GHz bands (5GHz-1 and 5GHz-2) for 802.11a/n/ac devices.These bands can function either independently or in a Smart Connect configuration. (For more information about Smart Connect, see Smart Connect on page 83.)
Page 93 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 (Continued) Field Description Mode From the appropriate Mode menu, select one of the following modes for a 5 GHz SSID: • Up to 433 Mbps. Legacy mode.This mode allows 802.11ac, 802.11n, and 802.11a devices to join the selected WiFi network in the 5 GHz band of the network but limits 802.11ac and 802.11n devices to...
Page 94 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 (Continued) Field Description If you cannot connect over WiFi, check the following: Manage the Basic WiFi Network Settings...
Page 95: Configure Wpa/Wpa2 Enterprise Wifi Security
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 If your computer or mobile device is already connected to another WiFi network in your area, disconnect it from that WiFi network and connect it to the WiFi network that the modem router provides.
Page 96 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • In the WPA/WPA2 Enterprise section, enter the settings as described in the following table. Field Description Encryption Mode From the Encryption Mode menu, select the enterprise mode: • WPA [TKIP] +WPA2 [AES].This type of security enables WiFi devices that support either WPA or WPA2 to join the modem router’s WiFi...
Page 97: Configure Wep Legacy Wifi Security
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • Does your computer or mobile device display as an attached device? (See View Devices Currently on the Network on page 201.) If it does, it is connected to the network. • Are you using the correct network name (SSID) and password?
Page 98: Use Wps To Add A Device To The Wifi Network
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • • Automatic. Clients can use either Open System or Shared Key authentication. • Shared Key. Clients can use only Shared Key authentication. From the Encryption Strength menu, select the encryption key size: •...
Page 99: Use Wps With The Push Button Method
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 this passphrase (see Manage the Basic WiFi Settings and WiFi Security of the Main Network on page 86). Use WPS With the Push Button Method For you to use the push button method to connect a WiFi device to the modem router’s WiFi network, the WiFi device that you are trying to connect must provide either a physical button or a software button.You...
Page 100: Use Wps With The Pin Method
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • To verify that the WiFi device is connected to the modem router’s main WiFi network, select BASIC > Attached Devices. The WiFi device displays onscreen. Use WPS With the PIN Method To use the PIN method to connect a WiFi device to the modem router’s WiFi network, you must know the PIN of the WiFi device that you are trying to connect.
Page 101: Manage The Basic Wifi Settings And Wifi Security Of The Guest Network
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The Push Button (recommended) radio button is selected by default. Select the PIN Number radio button. In the Enter Clients’ PIN field, enter the PIN number of the WiFi device. Click the Next button.
Page 102 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • Second 5 GHz band NETGEAR-5G-2-Guest By default, these networks are configured as open networks without security but are disabled.You can enable one or both networks.You can also change the SSIDs for these networks.
Page 103 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enable the guest network and configure its WiFi settings as described in the following table. Field Description Wireless Network (2.4GHz b/g/n) Enable Guest Network By default, the guest WiFi network is disabled.To enable the guest WiFi network for the 2.4 GHz WiFi band, select the Enable Guest Network check box.
Page 104 Guest Wireless Network The SSIDs are the 5 GHz WiFi band names. If you did not change the SSIDs, the default Name (SSID) SSIDs display, which are NETGEAR-5G-Guest and NETGEAR-5G-2-Guest.To change an SSID in the 5 GHz WiFi band for the guest WiFi network, enter a 32-character (maximum), case-sensitive name in the appropriate field.
Page 105: Control The Wifi Radios
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 provides. Some WiFi devices automatically connect to the first open network without WiFi security that they discover. • Does your computer or mobile device display as an attached device? (See View Devices Currently on the Network on page 201.) If it does, it is connected to the network.
Page 106 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Wireless Settings. The Wireless Settings page displays the advanced settings.
Page 107: Chapter 6 Control Access To The Internet
Control Access to the Internet The modem router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Inter This chapter includes the following sections: • Set Up Parental Controls on page 105 • Allow or Block Access to Your Network on page 106 •...
Page 108: Set Up Parental Controls
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website.You can learn more about parental controls or download the application.
Page 109: Allow Or Block Access To Your Network
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select a radio button as follows: • If you already own an OpenDNS account, leave the Yes radio button selected. • If you do not own an OpenDNS account, select the No radio button.
Page 110 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The user name is admin.The default password is password.The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Security > Access Control. The previous figure shows two WiFi devices connected.
Page 111: Manage Network Access Control Lists
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Apply button. Your settings are saved. Manage Network Access Control Lists You can use access control to block or allow access to your network. An access control list (ACL) functions with the MAC addresses of wired and WiFi devices that can either access your entire network or are blocked from accessing your entire network.
Page 112: Add Devices To Or Remove Them From The Blocked List
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Security > Access Control. The Access Control page displays. Click the View list of allowed devices not currently connected to the network link. A table displays the detected device name, MAC address, and connection type of the devices that arenot connected but allowed to access the network.
Page 113 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To add or remove devices that are blocked: Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin. A login window opens. Enter the modem router user name and password.
Page 114: Use Keywords To Block Internet Sites
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select the check box for the device. Click the Delete button. The device is removed from the blocked list. Click the Apply button. Your settings are saved. Use Keywords to Block Internet Sites You can block keywords and domains (websites) to prevent certain types of HTTP traffic from accessing your network.
Page 115: Remove A Keyword Or Domain From The Blocked List
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Specify a keyword blocking option: • Per Schedule. Use keyword blocking according to a schedule that you set. For more information, see Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 120.
Page 116: Remove All Keywords And Domains From The Blocked List
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To remove a keyword or domain from the blocked list: Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin. A login window opens. Enter the modem router user name and password.
Page 117: Specify A Trusted Computer
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Specify a Trusted Computer You can exempt one trusted device from blocking and logging.The device that you exempt must be assigned a fixed (static) IP address. To specify a trusted device: Launch a web browser from a computer or mobile device that is connected to the network.
Page 118: Manage Simple Outbound Firewall Rules For Services And Applications
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage Simple Outbound Firewall Rules for Services and Applications A firewall protects one network (the trusted network, such as your LAN) from another (the untrusted network, such as the Internet), while allowing communication between the two.
Page 119: Add An Outbound Firewall Rule For A Custom Service Or Application
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • Per Schedule. Use keyword blocking according to a schedule that you set. For more information, see Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules on page 120. • Always. Use keyword blocking continuously.
Page 120 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin. A login window opens. Enter modem router the user name and password. The user name is admin.The default password is password.The user name and password are case-sensitive.
Page 121: Change An Outbound Firewall Rule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Select the protocol ( TCP or UDP ) that is associated with the Protocol service or application. If you are unsure, select TCP/UDP . Starting Port Enter the start port for the service or application.
Page 122: Remove An Outbound Firewall Rule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The previous figure shows two rules in the Service Table. In the Service Table, select the radio button for the rule. Click the Edit button. The Block Services Setup page displays. Change the settings.
Page 123: Set Up A Schedule For Keyword Blocking And Outbound Firewall Rules
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The previous figure shows two rules in the Service Table. In the Service Table, select the radio button for the rule. Click the Delete button. The rule is removed from the Service Table.
Page 124: Set Up Security Event Email Notifications
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Set up the schedule for blocking: • Days to Block. Select the check box for each day that you want to block access or specify that blocking occurs on every day by selecting the Every Day check box. By default, the Every Day check box is selected.
Page 125 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To set up email notifications: Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin. A login window opens. Enter the modem router user name and password.
Page 126 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 If your outgoing email server requires authentication, select the My Mail Server requires authentication check box, and do the following: In the User Name field, type the user name for the outgoing email server.
Page 127: Chapter 7 Optimize Performance
Optimize Performance This chapter describes how you can optimize the modem router’s performance and manage the traffic flows through the modem router. The chapter contains the following sections: • Use Dynamic QoS to Optimize Internet Traffic Management on page 125 •...
Page 128: Use Dynamic Qos To Optimize Internet Traffic Management
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Use Dynamic QoS to Optimize Internet Traffic Management Dynamic Quality of Service (QoS) helps improve your router’s Internet traffic management capabilities through better application and device identification, bandwidth allocation, and traffic prioritization techniques. Dynamic QoS resolves traffic congestion when the Internet bandwidth is limited and different demands compete for bandwidth.
Page 129: Enable Or Disable The Automatic Qos Database Update
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select the Enable Dynamic QoS check box. Specify your Internet bandwidth. You must specify your Internet bandwidth so that Dynamic QoS can perform bandwidth allocation and traffic prioritization. To allow Speedtest to detect your Internet bandwidth (recommended), do the following:...
Page 130: Manually Update The Dynamic Qos Database
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays.
Page 131: Manage Wi-Fi Multimedia Quality Of Service
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage Wi-Fi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic over the WiFi link. WMM QoS is automatically enabled for the modem router. WMM QoS prioritizes WiFi data packets from different applications based on four access categories: voice, video, best effort, and background.
Page 132 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter .routerlogin. A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays.
Page 133: Usb Device Requirements
The modem router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the modem router supports, visit kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device.
Page 134: Connect A Usb Device To The Modem Router
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • FAT16 • FAT32 • NTFS • NTFS with compression format enabled • Ext2 • Ext3 • Ext4 The modem router supports the following file system types with read-only access: • • HFS+ Connect a USB Device to the Modem Router ReadySHARE lets you access and share a USB device connected to the modem router USB port.
Page 135: Access A Storage Device Connected To The Modem Router
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Access a Storage Device Connected to the Modem Router From a computer or device on the network, you can access a storage device that is connected to the modem router. Access the Storage Device From a Windows Computer To access the storage device from a Windows computer: Connect a USB storage device to a USB port on the modem router.
Page 136: Map A Usb Device To A Windows Network Drive
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 A window displays the files and folders on the device. Map a USB Device to a Windows Network Drive To map the USB device to a Windows network drive: Select Start > Run.
Page 137 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays.
Page 138: Use Ftp Within The Network
144), you can also type a URL domain name. For example, if your domain name is MyName and you use the NETGEAR DDNS server, you can type ftp://MyName.mynetgear.com to access the USB device over the Internet and download or upload files.
Page 139: Manage Network Folders On A Usb Storage Device
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > ReadySHARE > Advanced Settings. The USB Storage (Advanced Settings) page displays. Select the FTP check box. Click the Apply button. Your settings are saved. Manage Network Folders on a USB Storage Device From a computer or device on the network, you can view, add, or change network folders on a USB storage device that is connected to a USB port on the modem router.
Page 140: Add A Network Folder On A Usb Storage Device
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The previous figure shows one USB device attached to the modem router. Scroll down to the Available Networks Folder section to view the following settings: • Share Name. If only one USB device is connected, the default share name is USB_Storage. You can click the name or you can type it in the address field of your web browser.
Page 141: Change A Network Folder On A Usb Storage Device
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The BASIC Home page displays. Select ReadySHARE. The USB Storage (Basic Settings) page displays. By default, the Basic radio button is selected. Click the Edit button. The previous figure shows one USB device attached to the modem router.
Page 142: Remotely Access A Usb Device Using Readycloud
Remotely Access a USB Device Using ReadyCLOUD NETGEAR ReadyCLOUD for modem routers lets you remotely access files stored on a USB storage device that is connected to the modem router. Before you can use ReadyCLOUD, you must create a ReadyCLOUD account and register your modem router.
Page 143: Create A Readycloud Account
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 A ReadyCLOUD app is also available for Windows computers, Android mobile devices, and iOS mobile devices. For more information about setting up ReadyCLOUD, see the ReadyCLOUD for Routers User Manual, which is available online at downloadcenter.netgear.com.
Page 144 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 When you connect the USB storage device to the modem router’s USB port, it might take up to two minutes before it is ready for sharing. By default, the USB storage device is available to all computers on your local area network (LAN).
Page 145: Safely Remove A Usb Device
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 If the modem router’s Internet connection mode is set to Dial on Demand, the modem Note router automatically changes the connection mode to Always On.This change is required for ReadyCLOUD to remotely access the USB storage device.
Page 146 Manage Dynamic DNS and AccessStorage Devices Through the Internet With Dynamic DNS, you can use the Internet and a personal domain name to access a USB storage device that is attached to a USB port on the modem router when you are not home. If you know the IP address of the modem router (and the IP address did not change), you can also access the USB storage device by using the IP address.
Page 147: Chapter 9 Manage Dynamic Dns And Access Storage Devices Through The
With your customized free URL, you can use FTP to access your network when you are not home through Dynamic DNS.To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set Up a New Dynamic DNS Account on page 145.
Page 148: Set Up A New Dynamic Dns Account
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Set Up a New Dynamic DNS Account NETGEAR offers you the opportunity to set up and register for a free Dynamic DNS account. To set up Dynamic DNS and register for a free NETGEAR account: Launch a web browser from a computer or mobile device that is connected to the network.
Page 149: Specify A Dns Account That You Already Created
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Specify a DNS Account That You Already Created If you already created a Dynamic DNS account with NETGEAR, No-IP, or Dyn, you can set up the modem router to use your account. To set up Dynamic DNS if you already created an account: Launch a web browser from a computer or mobile device that is connected to the network.
Page 150: Access Storage Devices Through The Inter
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Your settings are saved. To verify that your Dynamic DNS service is enabled in the modem router, click the Show Status button. A message displays the Dynamic DNS status. Access Storage Devices Through the Internet If you connect a USB storage device to the modem router, you can access the USB device through the Internet when you are not home.
Page 151: Use Ftp To Access Storage Devices Through The Inter
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To limit access to the admin user, click the Edit button. The Edit page displays. In the Read Access list, select admin. In the Write Access list, select admin. Click the Apply button.
Page 152: Chapter 10 Use The Router As A Media Server
Use the Router as a Media Server The router comes set up to work as a ReadyDLNA media server.You can set up the router to play music from iTunes Server and media from TiVo. This chapter contains the following sections: •...
Page 153: Specify Readydlna Media Server Settings
Specify ReadyDLNA Media Server Settings By default, the modem router functions as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV–compliant media players, such as Xbox360, Playstation, and NETGEAR media players. To specify media server settings: Launch a web browser from a computer or mobile device that is connected to the network.
Page 154: Set Up The Modem Router's Itunes Server With Itunes
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 18. Play music on a USB device with iTunes Set Up the Modem Router’s iTunes Server With iTunes You can play music from a USB device that is connected to your modem router with iTunes on your Windows or Mac computer using Home Sharing.To set up Home Sharing, you need an Apple account and the latest version of...
Page 155: Set Up The Modem Router's Itunes Server With The Remote App
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The BASIC Home page displays. Select ADVANCED > USB Functions > ReadySHARE Storage. The USB Storage (Advanced Settings) page displays. Click the Media Server tab. The Media Server (Settings) page displays. Select the Enable iTunes Media Server (Music Only) check box and click the Apply button.
Page 156 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Add a Device button. Specify the passcode in the modem router to set up your iTunes server: Launch a web browser from a computer or mobile device that is connected to the network.
Page 157: Play Media From A Usb Device On Tivo
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The Media Server (Settings) page displays. Select the Enable iTunes Media Server (Music Only) check box and click the Apply button. Enter the passcode and click the Allow Control button. Your settings are saved.
Page 158: Play Videos On Tivo
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 If you changed the settings, click the Apply button. Your settings are saved. Play Videos on TiVo To play videos: On the TiVo, select TiVo Central > My Shows. The My Shows page displays.
Page 159 The ReadySHARE Printer utility lets you share a USB printer that is connected to the USB port on your modem router.You can share this USB printer among the Windows and Mac computers on your network. For more information about the features available in the NETGEAR USB Control Center, see the ReadySHARE Printer User Manual, which is available at downloadcenter.netgear.com.
Page 160: Install The Printer Driver And Cable The Printer
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Install the Printer Driver and Cable the Printer Some USB printer manufacturers (for example, HP and Lexmark) request that you do not connect the USB cable until the installation software prompts you to do so.
Page 161: Install The Readyshare Printer Utility
Select a language from the menu and click the OK button. The USB printer connected to the modem router displays in the NETGEAR USB Control Center window. Some firewall software, such as Comodo, blocks the NETGEAR USB Control Center from accessing the USB printer.
Page 162: Print Using The Netgear Usb Control Center
If another computer is already connected to the printer, your print job goes into a queue to wait to be printed. If your document does not print, use the NETGEAR USB Control Center to check the printer status. To release the printer so that all computers on the network can use it, click the Disconnect button.
Page 163: Use The Scan Feature Of A Multifunction Usb Printer
The scanner window opens so that you can use the USB printer for scanning. Change NETGEAR USB Control Center Settings You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows. You can also change the language and specify the time-out to release the printer connection.
Page 164: Change The Language For The Netgear Usb Control Center
The Control Center - Configuration page displays. From the Language menu, select a language. Click the OK button. The next time NETGEAR USB Control Center starts, the language changes. Specify the USB Control Center Time-Out Specify the time-out to release the printer connection.
Page 165: Change The Physical Wan Connection Preference
Manage the WAN and LAN NetworkSettings This chapter describes how you can manage the WAN and LAN network settings of the modem router. The chapter includes the following sections: • Change the Physical WAN Connection Preference on page 163 • Manage Ethernet Port Aggregation on page 163 •...
Page 166: Manage Ethernet Port Aggregation
2, the maximum speed between port 4, 5, and 6 is limited to 1 Gbps. NETGEAR ReadyNAS equipment with two Ethernet ports such as models RN100, RN200, RN300, RN500, and RN700 desktop series and the ReadyNAS RN2000, RN3000, and RN4000 rackmount series support Ethernet aggregation.
Page 167: Set Up An Ethernet Port Aggregation Link
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 19. Ethernet port aggregation with a NETGEAR ReadyNAS product Note Ethernet port aggregation and the VLAN/IPTV bridge feature are mutually exclusive. If you want to use Ethernet port aggregation, do not set up a VLAN/IPTV bridge. For more...
Page 168: Set Up A Vlan Iptv Bridge For A Port Group Or Vlan Tag Group
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 By default, the Ethernet port aggregation option on the modem router is enabled.You can disable this option, for example, if you must set up a bridge. Ethernet port aggregation and the bridge feature (also referred to as the VLAN IPTV feature) are mutually exclusive.
Page 169: Set Up A Vlan Iptv Bridge For A Port Group
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Note If your ISP provides directions on how to set up a VLAN IPTV bridge for IPTV and Internet service, follow those directions. Set Up a VLAN IPTV Bridge for a Port Group If the devices that are connected to the modem router’s Ethernet LAN port or WiFi network include an IPTV...
Page 170: Set Up A Vlan Iptv Bridge For A Vlan Tag Group
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • If your device is connected to an Ethernet port on the modem router, select the Wired Ports check box that corresponds to the Ethernet port on the modem router to which the device is connected.
Page 171 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 By default, a VLAN tag group with the name Internet and VLAN ID 10 exists. All wired and WiFi ports are members of this group and no priority is given to any member.
Page 172: Manage The Wan Security Settings
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 You must select at least one Ethernet port or WiFi port.You can select more than one port. Click the Add button. The VLAN tag group is added. In the Enable column of the table, make sure that the check box for the new VLAN tag group is selected.
Page 173: Manage Nat Filtering
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 function well. In some cases, one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server. WARNING: DMZ servers pose a security risk. A computer designated as the default DMZ server...
Page 174: Manage The Sip Application-Level Gateway
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays.
Page 175: Manage Igmp Proxying
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage IGMP Proxying IGMP proxying allows a computer on the local area network (LAN) to receive the multicast traffic it is interested in from the Inter If you do not need this feature, leave it disabled, which is the default setting.
Page 176: Manage The Router Information Protocol Settings
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 specific device and which must be reached through a gateway or modem router.You might want to change these settings if you need a specific IP subnet that one or more devices on the network use, or if competing subnets use the same IP scheme.
Page 177: Manage Reserved Lan Ip Addresses
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To manage the RIP settings: Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin. A login window opens. Enter the modem router user name and password.
Page 178: Change A Reserved Ip Address
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup.
Page 179: Remove A Reserved Ip Address Entry
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Apply button. Your settings are saved. Remove a Reserved IP Address Entry You can remove a reserved IP address entry. To remove a reserved IP address entry: Launch a web browser from a computer or mobile device that is connected to the network.
Page 180: Disable The Built-In Dhcp Server
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter .routerlogin. A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays.
Page 181: Change The Modem Router's Device Name
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 You can use another device on your network as the DHCP server or specify the network settings of all your computers. Note If you disable the DHCP server and no other DHCP server is available on your network, you must set your computer IP addresses manually so that they can access the modem router.
Page 182: Set Up And Manage Custom Static Routes
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. In the Device Name field, enter a new name. Click the Apply button. Your settings are saved. Set Up and Manage Custom Static Routes Static routes provide detailed routing information to your modem router.Typically, you do not need to add...
Page 183 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Static Routes.
Page 184: Change A Static Route
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Change a Static Route You can change an existing static route. To change a static route: Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin.
Page 185 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Delete button. The route is removed from the table on the Static Routes page. Manage the WAN and LAN Network Settings...
Page 186: Update The Firmware Of The Modem Router
The modem router firmware is stored in flash memory. You can check to see if new firmware is available and update the modem router to the new firmware.You can also visit the NETGEAR support website, download the firmware manually, and update the modem router to the new firmware.
Page 187: Manually Upload New Firmware And Update The Modem Router
Downloading firmware and updating the modem router are two separate tasks that are combined in the following procedure. To download new firmware manually and update your modem router: Visit downloadcenter.netgear.com, locate the support page for your product, and download the new firmware. Manage the Modem Router and Monitor the Traffic...
Page 188 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Read the new firmware release notes to determine whether you must reconfigure the modem router after updating. Launch a web browser from a computer or mobile device that is connected to the network.
Page 189: Manage The Configuration File Of The Modem Router
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage the Configuration File of the Modem Router The configuration settings of the modem router are stored within the modem router in a configuration file. You can back up (save) this file to your computer or restore it.
Page 190: Change The Admin
If you did not use the NETGEAR installation assistant, we recommend that you do change the default password.
Page 191: Password Recovery
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the old password. Enter the new password twice. Click the Apply button. Your settings are saved. Set Up Password Recovery We recommend that you enable password recovery if you change the password for the modem router user name admin.Then you can recover the password if it is forgotten.This recovery process is supported in...
Page 192: Return The Modem Router To Its Factory Default Settings
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Cancel button. If password recovery is enabled, you are prompted to enter the serial number of the modem router.The serial number is on the modem router label. Enter the serial number of the modem router.
Page 193: Erase The Settings
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The Power LED starts blinking amber and the configuration is reset to factory default settings.When the reset is complete, the modem router reboots.This process takes about two minutes. WARNING: To avoid the risk of corrupting the firmware, do not interrupt the reset. For example, if you are connected to the modem router’s web page, do not close the browser, click a link, or...
Page 194: View The Status And Statistics Of The Modem Router
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To disable LED blinking or turn off the LEDs: Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin. A login window opens. Enter the modem router user name and password.
Page 195 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. Manage the Modem Router and Monitor the Traffic...
Page 196 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The BASIC Home page displays. Select ADVANCED. The information onscreen uses the following color coding: • A green flag indicates that the Internet connection is fine and no problems exist. For a WiFi network, the network is enabled and secured.
Page 197 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage the Modem Router and Monitor the Traffic...
Page 198 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 (Continued) Field Description Wireless Settings (2.4 GHz) The settings of the WiFi port for the 2.4 GHz band of the main network. For information about how to configure the settings of the main network, see the following sections: •...
Page 199: View The Traffic Statistics
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Broadcast Name Displays whether the 5 GHz band of the main network broadcasts its SSID. Wi-Fi Protected Setup Displays whether the modem router keeps its existing WiFi settings when you use WPS to connect a device to the 5 GHz band of the main network: •...
Page 200 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter .routerlogin. A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case-sensitive. The BASIC Home page displays.
Page 201: Change The Traffic Statistics Polling Frequency
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field or Column Description Noise Margin The downstream and upstream signal-to-noise ratio margin (SNRM) in dB.The SNRM expresses the signal quality in relation to interference. Poll Interval The interval at which the statistics are updated on this page.
Page 202: View, Establish, Or Terminate The Pppoe Or Pppoa Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED.
Page 203: View, Establish, Or Terminate The Pptp Or L2Tp Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter .routerlogin. A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case-sensitive. The BASIC Home page displays.
Page 204: View Devices Currently On The Network
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays. Select ADVANCED. The ADVANCED Home page displays.
Page 205 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Wired devices are connected to the modem router with Ethernet cables.WiFi devices are connected to the modem router through the WiFi network, in either the 2.4 GHz band or one of the 5 GHz bands. Devices that are connected over a VPN connection are listed separately.
Page 206: Manage The Activity Log
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To edit selected information that is displayed for an attached device, do the following: Select the check box for the device in the table. Click the Edit button. The Edit Device page displays.
Page 207: Specify Which Activities Are Logged
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Administration > Logs. The Logs page shows the following information: • Action.The action that occurred, such as whether Internet access was blocked or allowed. • Source.The name, IP address, or MAC address of the target device, application, or website for this log entry.
Page 208: Monitor And Meter Internet Traffic
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Advanced Setup > Traffic Meter. A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case- sensitive.
Page 209: View The Internet Traffic Volume And Statistics
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select the Enable Traffic Meter check box. By default, no traffic limit is specified and the traffic volume is not controlled. In the Traffic Counter section, set the traffic counter to begin at a specific time and date.
Page 210: Restrict Internet Traffic By Volume
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Advanced Setup > Traffic Meter. The Traffic Meter page displays. Scroll down to the Internet Traffic Statistics section. The Internet Traffic Statistics section displays when the traffic counter was started and what the traffic balance is.The table displays information about the connection time and traffic volume in MB.
Page 211 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select the Enable Traffic Meter check box. Select the Traffic volume control by radio button. From the corresponding menu, select an option: • Download only.The restriction is applied to incoming traffic only. •...
Page 212: Restrict Internet Traffic By Connection Time
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Advanced Setup > Traffic Meter. The Internet Traffic Statistics section helps you to monitor the data traffic. For more information, see View the Internet Traffic Volume and Statistics on page 206.
Page 213 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select the Connection time control radio button. Note The modem router must be connected to the Internet for you to be able to select the Connection time control radio button. Manage the Modem Router and Monitor the Traffic...
Page 214: Unblock The Traffic Meter After The Traffic Limit Is Reached
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 In the Monthly Limit field, enter how many hours per month are allowed. Note The modem router must be connected to the Internet for you to be able to enter information in the Monthly Limit field.
Page 215: Manage The Modem Router Remotely
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Advanced Setup > Traffic Meter. The Traffic Meter page displays. In the Traffic Control section, clear the Disconnect and disable the Internet connection check box. Click the Apply button. Your settings are saved and the modem router restarts.
Page 216 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select the Turn Remote Management On check box. In the Allow Remote Access By section, specify the external IP addresses to be allowed to access the modem router’s remote management. Note For enhanced security, restrict access to as few external IP addresses as practical.
Page 217 Manage the Advanced WiFi Features This chapter describes how you can manage the advanced WiFi features of the modem router. For information about the basic WiFi settings, see Manage the Basic WiFi Network Settings on page 85. The chapter includes the following sections: •...
Page 218: Set Up A Wifi Schedule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Set Up a WiFi Schedule You can use this feature to turn off the WiFi signal from your modem router at times when you do not need a WiFi connection. For example, you might turn it off for the weekend if you leave town.You can set up a separate WiFi schedule for each WiFi band.
Page 219: Manage The Wps Settings
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Apply button. Your settings are saved. Manage the WPS Settings Wi-Fi Protected Setup (WPS) lets you join the WiFi network without typing the WiFi password.You can change the WPS default settings.
Page 220: Manage Advanced Wifi Settings
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 To allow the WiFi settings to be changed automatically when you use WPS, clear one or more of the Keep Existing Wireless Settings check boxes. By default, all three Keep Existing Wireless Settings check boxes are selected.We recommend that you leave these check boxes selected.
Page 221 WiFi testing and advanced configuration only. CTS/RTS Threshold (1-2347) Do not change these settings unless directed by NETGEAR support or unless you are sure what the consequences are. Incorrect settings might disable the WiFi Preamble Mode function of the modem router unexpectedly.
Page 222: Manage Implicit Beamforming
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage Implicit Beamforming Implicit beamforming contrasts with explicit beamforming, which means the modem router actively tracks clients and directs power to the modem router antenna closest to the client. Explicit beamforming works whether or not the client supports beamforming. Implicit beamforming means that the modem router can use information from client devices that support beamforming to improve the WiFi speed, reliability, and range.This feature is enabled by default, but you can disable it.
Page 223: Manage Mu-Mimo
(assuming that the router or AP is capable of functioning as a WiFi bridge), or the other way around— connect the router or AP to the Internet modem, and use the modem router as a WiFi bridge. Of course, you can also use two D8500 modem routers for such a setup. Manage the Advanced WiFi Features...
Page 224 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Figure 20.WiFi Bridge mode setup with two D8500 modem routers Setting up a WiFi bridge with two modem routers offers the following benefits: • You can take advantage of gigabit WiFi speeds on current devices.
Page 225 To change the name of the modem router, enter a new name in the Device Name field. By default, the device name is D8500. If you set up the modem router as a WiFi bridge and you want to distinguish it from the name of the modem router that is connected to the Internet modem, you could, for example, change the name to D8500 bridge.
Page 226: Use The Modem Router As A Wifi Access Point Only
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 For 802.11ac mode, both modem routers must use the same 5 GHz band. In the Name (SSID) field, enter the WiFi network name (SSID) that the other modem router is using. In the previous figure, the SSID name NETGEAR32 is just an example.
Page 227 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Use an Ethernet cable to connect the yellow Internet port on the rear panel of the modem router to a LAN port on the other router. Launch a web browser from a computer or mobile device that is connected to the network.
Page 228 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • Enable fixed IP settings on this device (not recommended). Use this setting if you want to manually assign a specific IP address to the modem router while it functions in access point mode. Using this option effectively requires advanced network experience.
Page 229 Use VPN to Access Your Network You can use OpenVPN software to remotely access your modem router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. The chapter includes the following sections: • Set Up a VPN Connection on page 226 •...
Page 230: Set Up A Vpn Connection
VPN uses DDNS or a static IP address to connect with your modem router. To use a DDNS service, register for an account with a host name (sometimes called a domain name).You use the host name to access your network.The modem router supports these accounts: NETGEAR, No-IP, and Dyn.
Page 231: Install Openvpn Software On A Windows Computer
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays. Select the Enable VPN Service check box. By default, the VPN uses the UDP service type and uses port 12974. If you want to customize the service type and port, we recommend that you change these settings before you install the OpenVPN software.
Page 232 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Download the file. To install the OpenVPN client utility on your computer, click the openVPN-install-xxx.exe file. Click the Next button. Read the License Agreement and click the I Agree button. Leave the check boxes selected as shown in the previous figure, and click the Next button.
Page 233: Install Openvpn Software On A Mac Computer
In the local area connection list, find the local area connection with the device name TAP-Windows Adapter. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail.
Page 234: Use A Vpn Tunnel On A Windows Computer
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The user name is admin.The default password is password.The user name and password are case- sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays.
Page 235: Use Vpn To Access The Modem Router's Usb Device And Media From A Windows Computer
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The OpenVPN icon displays in the Windows taskbar. You can create a shortcut to the VPN program, then use the shortcut to access the settings and select the run as administrator check box.Then every time you use this shortcut, OpenVPN automatically runs with administrator privileges.
Page 236: Use Vpn To Access Your Internet Service At Home
The network resources display.The ReadySHARE icon is in the Computer section and the remote ReadyDLNA: D8500 icon is in the Media Devices section (if DLNA is enabled in the modem router). If the icons do not display, click the Refresh button to update the page.
Page 237: Block Vpn Client Internet Access In The Modem Router
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service. The VPN page displays. Select the Enable VPN Service radio button. Scroll down to the Clients will use this VPN connection to access section, and select the All sites on the Internet &...
Page 238: Use A Vpn Tunnel To Access Your Internet Service At Home
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Apply button. Your settings are saved. Use a VPN Tunnel to Access Your Internet Service at Home To access your Internet service: Set up the modem router to allow VPN access to your Internet service.
Page 239: Chapter 16 Manage Port Forwarding And Port Triggering
Manage Port Forwarding and Port Triggering You can use port forwarding and port triggering to set up rules for Internet traffic for services and applications. You need networking knowledge to set up these features. This chapter includes the following sections: •...
Page 240: Manage Port Forwarding To A Local Server For Services And Applications
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manage Port Forwarding to a Local Server for Services and Applications If a server is part of your network, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Inter The modem router can forward incoming traffic with specific protocols to computers on your local network.
Page 241: Service Or Application
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 From the Service Name menu, select the service or application. If the service or application that you want to add is not in the list, create a port forwarding rule with a custom...
Page 242: Change A Port Forwarding Rule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Specify a new port forwarding rule with a custom service or application as described in the following table. Field Description Service Name Enter the name of the custom service or application. Select the protocol ( TCP or UDP that is associated with the service or application.
Page 243: Remove A Port Forwarding Rule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Launch a web browser from a computer or mobile device that is connected to the network. Enter .routerlogin. A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case-sensitive.
Page 244: Application Example: Make A Local Web Server Public
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Port Forwarding / Port Triggering.
Page 245: How The Modem Router Implements The Port Forwarding Rule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 How the Modem Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: When you enter the URL example.com in your browser, the browser sends a web page request message with the following destination information: •...
Page 246 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Launch a web browser from a computer or mobile device device that is connected to the network. Enter .routerlogin. A login window opens. Enter the modem router user name and password. The user name is admin.The default password is password.The user name and password are case-sensitive.
Page 247: Change A Port Triggering Rule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Field Description Service Service Name Enter the name of the custom service or application. Service User From the Service User menu, select Any , or select Single address and enter the IP address of one computer: •...
Page 248: Remove A Port Triggering Rule
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The previous figure shows two port triggering rules. In the Port Triggering Portmap Table, select the radio button for the service or application name. Click the Edit Service button. The Port Triggering - Services page displays.
Page 249: Specify The Time-Out For Port Triggering
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 The previous figure shows two port triggering rules. In the Port Triggering Portmap Table, select the radio button for the service or application name. Click the Delete Service button. The rule is removed from the Port Triggering Portmap Table.
Page 250: Disable Port Triggering
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Click the Apply button. Your settings are saved. Disable Port Triggering By default, port triggering is enabled.You can disable port triggering temporarily without removing any port triggering rules. To disable port triggering: Launch a web browser from a computer or mobile device device that is connected to the network.
Page 251 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process.Your computer then sends this request message to your modem router.
Page 252: Quick Tips For Troubleshooting
Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your modem router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: •...
Page 253: Reboot The Modem Router From Its Web Page
Reboot the Modem Router From Its Web Page You or NETGEAR technical support can reboot the modem router from its web page, either locally or remotely, for example, when the modem router seems to be unstable or is not operating normally.
Page 254: Troubleshoot With The Leds
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 If you cannot connect over an Ethernet cable to the modem router, try the following: • Make sure that the Ethernet cables are securely plugged in. • Make sure that your computer or device does not use a static IP address but is configured to receive an IP address automatically with DHCP.
Page 255: Power Led Is Off
Make sure that the power adapter is securely connected to your modem router and securely connected to a working power outlet. • Make sure that you are using the power adapter that NETGEAR supplied for this product. If the error persists, a hardware problem might exist. For help with a hardware problem, contact technical support at netgear.com/support.
Page 256: An Ethernet Port Led Is Off
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 2.4 GHz, 5 GHz 1, and 5 GHz 2 WiFi LEDs Are Off By default, the WiFi radios are enabled and the WiFi LEDs light solid white. If these LEDs stay off, check to see if someone pressed the WIFI button on the front of the modem router.This button turns the WiFi radios in the...
Page 257: Troubleshoot The Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • If you are attempting to set up your modem router behind an existing router in your network, set up the modem router as a WiFi access point (see Use the Modem Router as a WiFi Access Point Only on page 222.
Page 258: Obtain An Internet Ip Address
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Check to see that your login credentials are correct or that the information you entered for the ISP connection is correct. For more information, see one of the following sections: • Manually Set Up an ADSL Internet Connection on page 36 •...
Page 259 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Manually Set Up a VDSL Internet Connection on page 44 Manually Set Up a Cable Internet Connection on page 51 Troubleshooting...
Page 260: Verify The Pppoe, Pppoa, Pptp, Or L2Tp Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer’s MAC address, inform your ISP that you bought a new network device and ask them to use the modem router’s MAC address.
Page 261: Troubleshoot Internet Browsing
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • • Specify an ADSL Connection With a Login and PPPoA or PPPoE Service on page 39 • Specify a VDSL Connection With a Login and PPPoE Service on page 47 Specify a Cable Connection With a Login and PPPoE Service on page 55 •...
Page 262: Troubleshoot Your Network Using The Ping Utility
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of the modem router and WiFi computer must match exactly.The default SSID and password are on the...
Page 263 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 • If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, one of the following problems might be occurring: •...
Page 264: Test The Path From Your Computer To A Remote Device
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 For a wired connection, make sure that the numbered LAN LED is lit for the port to which you are connected. Check that the appropriate LEDs are on for your network devices. If your modem router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and modem router.
Page 265: Appendix A Supplemental Information
Supplemental Information This appendix covers the following topics: • Factory Settings on page 260 • Technical Specifications on page 262...
Page 266: Factory Settings
You can reset the modem router to the factory default settings that are shown in the following table. For more information about resetting the modem router to its factory settings, see Return the Modem Router to Its Factory Default Settings on page 189. Table 4. D8500 modem router factory default settings Supplemental Information...
Page 267 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Table 4. D8500 modem router factory default settings (Continued) Supplemental Information...
Page 268 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Supplemental Information...
Page 269 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Table 4. D8500 modem router factory default settings (Continued) Feature Default Setting Fragmentation length 2346 CTS/RTS threshold 2347 Preamble mode Automatic WPS capability Enabled Modem router’s PIN Enabled; see the modem router web pages (select ADVANCED > Advanced Setup >...
Page 270: Technical Specifications
AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Technical Specifications Table 5. D8500 modem router specifications Supplemental Information...
Page 271 AC5300 WiFi VDSL/ADSL Modem Router Model D8500 Table 5. D8500 modem router specifications (Continued) Feature Description WiFi Maximum WiFi signal rate complies with the IEEE 802.11 standard. Note that the throughput can vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, affect the data throughput rate.
Page 272 G.992.3 (ADSL2) compliant, Annex A, L, and M G.992.5 (ADSL2+) compliant, supporting Annex A and M G.993.2 compliant, Annex A G.993.5 (Vectoring) ATM and PTM (dual-priority) Note For more information, see the data sheet for the D8500 modem router, which is available at downloadcenter.netgear.com. Supplemental Information...

NETGEAR D8500 User Manual

Chapter 1 Hardware Overview of the Modem Router

Chapter 2 Install and Access the Modem Router and Its Network

How Active Antennas Improve Wifi Performance

Position the Active Antennas

Connect to the Modem Router

Set up Your Modem Router for DSL Service

Set up the Modem Router for Cable Service

Change the Language

Access the Modem Router with NETGEAR Genie Apps

Chapter 3 Manage the Internet Settings Manually

Chapter 4 Tri-Band Wifi Connections

Chapter 5 Manage the Basic Wifi Network Settings

Chapter 6 Control Access to the Internet

Chapter 7 Optimize Performance

Chapter 8 Share a Storage Device

Connect a USB Device to the Modem Router

Access a Storage Device Connected to the Modem Router

Map a USB Device to a Windows Network Drive

Back up Windows Computers with Readyshare Vault

Manage Access to a Storage Device

Use FTP Within the Network

Manage Network Folders on a USB Storage Device

Remotely Access a USB Device Using Readycloud

Safely Remove a USB Device

Chapter 9 Manage Dynamic DNS and Access Storage Devices through the

Chapter 10 Use the Router as a Media Server

Chapter 11 Share a USB Printer

Install the Printer Driver and Cable the Printer

Download the Readyshare Printer Utility

Install the Readyshare Printer Utility

Print Using the NETGEAR USB Control Center

View or Change the Status of a Printer

Use the Scan Feature of a Multifunction USB Printer

Change NETGEAR USB Control Center Settings

Chapter 12 Manage the WAN and LAN Network Settings

Chapter 13 Manage the Modem Router and Monitor the Traffic

Chapter 14 Manage the Advanced Wifi Features

Chapter 15 Use VPN to Access Your Network

Chapter 16 Manage Port Forwarding and Port Triggering

Chapter 17 Troubleshooting

Appendix A Supplemental Information

Quick Links

User Manual

Troubleshooting

Related Manuals for NETGEAR D8500

Summary of Contents for NETGEAR D8500