Reboot The Modem Router From Its Web Page; Quick Tips For Troubleshooting - NETGEAR D8500 User Manual

Reboot the Modem Router From Its Web Page

You or NETGEAR technical support can reboot the modem router from its web page, either locally or remotely,
for example, when the modem router seems to be unstable or is not operating normally.
To reboot the modem router from its web page:
1. Launch a web browser from a computer or mobile device that is connected to the network.
2. Enter .routerlogin.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin.The default password is password.The user name and password are case-
sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Router Information pane, click the Reboot button.
A confirmation pop-up window displays.
6. Click the OK button.
The modem router reboots.

Quick Tips for Troubleshooting

If your network is unresponsive or does not function normally, try the following:
Restart your network:
1. If you use a cable modem, turn off and unplug the cable modem.
2. Turn off the modem router.
3. If you use a cable modem, plug in the cable modem, turn it on, and wait two minutes.
4. Turn on the modem router and wait two minutes.
If network problems still occur, make sure that your ISP does not require you to use the MAC address of
the computer that was used to initially register the ISP account. If your ISP does require that you do this,
you must change the modem router MAC address that the modem router uses. For more information, see
one of the following sections:
•
Manually Set Up an ADSL Internet Connection
•
Manually Set Up a VDSL Internet Connection
•
Manually Set Up a Cable Internet Connection
AC5300 WiFi VDSL/ADSL Modem Router Model D8500
Troubleshooting
on page 36
on page 44
on page 51
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