Cisco 6841 User Manual
6800 series multiplatform phones
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- Page 1 Cisco IP Phone 6800 Series Multiplatform Phones User Guide First Published: 2017-11-16 Last Modified: 2017-12-20 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
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Page 3: Table Of Contents
Phone Screen Features Clean the Phone Screen Differences Between Phone Calls and Lines Energy Savings Additional Help and Information Accessibility Features Hearing-Impaired Accessibility Features Vision-Impaired and Blind Accessibility Features Mobility-Impaired Accessibility Features Cisco IP Phone 6800 Series Multiplatform Phones User Guide... - Page 4 Use the Line in Focus for Speed-Dial Calls Use the Line in Focus to Check Speed-Dial Calls Dial an International Number Secure Calls Answer Calls Answer a Call Answer Call Waiting Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
- Page 5 Sign Out as a Call Center Agent Change Your Status as a Call Center Agent Accept a Call Center Call Hold an Agent Call Set a Disposition Code While on a Call Center Call Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
- Page 6 Create a Contact From a Recents Record Delete a Call Record Delete All Call Records Voicemail C H A P T E R 5 Your Voicemail Account Set Up Voicemail on Your Phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
- Page 7 Change the Time Format Change the Date Format Set Language Set up Power Save Set Password Phone Web Page Preferences Assign a Ring Tone to an Extension with the Phone Web Page Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
- Page 8 FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Compliance Information for Brazil Cisco Product Security Overview Important Online Information Cisco IP Phone 6800 Series Multiplatform Phones User Guide viii...
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Page 9: Your Phone
C H A P T E R Your Phone • The Cisco IP Phone 6800 Series Multiplatform Phones, page 2 • New and Changed Features, page 3 • Phone Setup, page 3 • Sign into Your Extension from Another Phone, page 5 •... -
Page 10: The Cisco Ip Phone 6800 Series Multiplatform Phones
The Cisco IP Phone 6800 Series Multiplatform Phones The Cisco IP Phone 6800 Series Multiplatform Phones The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications. Figure 1: Cisco IP Phone 6800 Series Multiplatform Phones Table 1: Cisco IP Phone 6800 Series Multiplatform Phones Major Features... -
Page 11: New And Changed Features
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 12: Connect To The Network
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your administrator has created a password for you. Procedure Step 1 Enter your password in the New password and Reenter new password fields. Step 2 Press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 13: Sign Into Your Extension From Another Phone
Options softkey on the phone. You can use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry. Step 3 Press Save. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 14: Sign Out Of A Phone As A Guest
You can use this feature with speed dial or call pickup for even greater flexibility. You may see different icons displayed on your phone based on your combination of features. The following table shows the various busy lamp field icons based on each feature combination. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 15: Phone Web Page
Your Phone Phone Web Page Table 2: Busy Lamp Field Icons on the Cisco IP Phone 7800 Series Busy Lamp Busy Lamp Busy Busy Lamp Busy Lamp Field, Busy Lamp Busy Lamp Busy Lamp Field, Field Field and Lamp Field and... -
Page 16: Speed-Dial Numbers
Example To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements: Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 17: Buttons And Hardware
• After the call connects, you must dial the extension 56789#. In this scenario, the speed-dial number is 95556543,1234,9876,,56789#. Buttons and Hardware The following figure shows the Cisco IP Phone 6841. Figure 2: Cisco IP Phone 6800 Series Buttons and Features Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red). -
Page 18: Navigation
(off hook) and the ringer volume (on hook). Navigation Use the outer ring of the Navigation cluster to scroll through menus and between lines. Use the inner Select button of the Navigation cluster to select items. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 19: Softkey, Line, And Feature Buttons
Amber, steady—Line is unregistered (cannot be used). Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 20: Phone Screen Features
There will be no highlight for an active call. Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive. -
Page 21: Differences Between Phone Calls And Lines
Accessibility Features The Cisco IP Phone 6800 Series Multiplatform Phones provide accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration. -
Page 22: Hearing-Impaired Accessibility Features
In this document, the term phone support pages refers to the web pages that users can access to set up certain features. Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility... -
Page 23: Cisco Ip Phone 6800 Series Multiplatform Phones User Guide
• Section 508 loudness requirements, which are met by using industry-standard inline handset amplifiers. Acoustic coupled TTY and TDD Cisco IP Phones support these TTY and TDD features: support (handset) • Acoustic or direct connect TTYs from industry-leading manufacturers. • Real-time text transmission over phone lines. -
Page 24: Vision-Impaired And Blind Accessibility Features
To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 6: Vision-Impaired and Blind Accessibility Features — Cisco IP Phone 6841 Multiplatform Phones Shown Table 4: Vision-Impaired and Blind Accessibility Features Item... -
Page 25: Cisco Ip Phone 6800 Series Multiplatform Phones User Guide
Accessibility Features Item Accessibility Feature Description Line and feature buttons on the Cisco IP Phone Use line buttons to start, answer, or switch to a call on a particular line. The line and feature buttons are on the left and right sides of the screen. -
Page 26: Mobility-Impaired Accessibility Features
When the speakerphone is on, the button is lit. Mobility-Impaired Accessibility Features Your phone comes with standard accessibility features that require little or no setup. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 27: Cisco Ip Phone 6800 Series Multiplatform Phones User Guide
To check which phone model you have, press Applications and select Status > Product information. The Product name field shows your phone model. Figure 7: Mobility-Impaired Accessibility Features — Cisco IP Phone 6841 Multiplatform Phones Shown Table 5: Mobility-Impaired Accessibility Features Item... -
Page 28: Third-Party Accessibility Applications
(HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency notifications through Cisco IP phones (supporting users with disabilities), etc. Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products, and some third party assistive technology which works with it: http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_... -
Page 29: View The Customization State On The Phone
Software version—Version number of the Cisco IP Phone firmware. Hardware version—Version number of the Cisco IP Phone hardware. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone. -
Page 30: View The Network Status
• MAC address—Unique Media Access Control (MAC) address of the phone. • Host name—Displays the current host name assigned to the phone. • Domain—Displays the network domain name of the phone. Default: cisco.com • Switch port link—Status of the switch port. -
Page 31: View The Phone Status
Press Back. View the Line Status Procedure Step 1 Press Applications Step 2 Select Status > Phone status > Line status. You can view the status of each line on the phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 32: View The Transaction Status
Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default. Step 5 Select Problem description. Step 6 Select a description from the displayed list. Step 7 Press Submit. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 33: Factory Reset The Phone From Phone Web Page
“_” are allowed as the ping destination. Otherwise the phone shows an error on the web page. If the <ping destination> includes spaces, only the first part of the address is used as the pinging destination. For example, “http://<Phone IP>/admin/ping?192.168.1.1 cisco.com” will actually ping 192.168.1.1. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 34: Lost Phone Connectivity
Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty. -
Page 35: Calls
Make a Call to an IM and Presence Contact, on page 47 Make a Call Use your phone just like any other phone to make a call. Procedure Enter a number and pick up the handset. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 36: Make A Call With The Speakerphone
Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You can configure the speed dial from the phone screen and also from the phone web page. You can edit, delete, and validate a speed-dial code. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 37: Assign A Speed-Dial Code From The Phone Screen
Before You Begin Go to the web page and disable the line key that will become the speed dial key. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 38: Remove A Speed Dial From A Line Key
Use the Line in Focus to Check Speed-Dial Calls If a line key is configured without VID, you can perform a check to confirm whether the call is made with the line in focus. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 39: Dial An International Number
Answer Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Use your phone just like any other phone to make a call. -
Page 40: Answer Call Waiting
Preferences menu. However, you will always receive intercom and emergency calls, even when DND is turned on. Procedure Step 1 Press DND to turn on DND. Step 2 Press Clr DND again to turn off DND. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 41: Mute Your Call
Press PickUp to transfer an incoming call within your pickup group to your phone. Mute Your Call While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 42: Hold Calls
• Ringing notification on the phone if a hold reminder is configured with phone web page Procedure Press Hold or Resume to resume the held call. Swap Between Active and Held Calls You can easily switch between active and held calls. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 43: Call Park
Retrieve a Call on Hold with Call Park You can pick up a parked call from anywhere in your network. Before You Begin You need the number that was used to park the call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 44: Forward Calls
Use the phone web page to set up your phone to forward all calls during specific situations, such as when your phone is busy. You can also set up call forward from your user preferences. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 45: Transfer Calls
You can also swap between both callers to consult with them individually before you remove yourself from the call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 46: Conference Calls And Meetings
You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 47: Page A Group Of Phones (Multicast Paging)
The phone establishes one-way audio between you and the phone that called you. You do not have to accept the page. Procedure Dial the number of the paging group. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 48: Multiple Lines
You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone. If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 49: Record A Call
Step 4 (Optional) Press StopRec to stop the recording. Step 5 Press End Call to end the call. Call Center Features Your administrator configures your phone as a call center phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 50: Sign In As A Call Center Agent
Press Select. Step 4 When you are available again, press Agt status. Step 5 Highlight the Available status. Step 6 Press Select. Step 7 Highlight the Wrap-up status. Step 8 Press Select. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 51: Accept A Call Center Call
Before You Begin Your administrator enables your phone to add a disposition code. Procedure Step 1 Press Disp Code. Step 2 Press Ok. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 52: Trace A Call
In the Emergency Escalation window, click OK. You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 53: Contacts
Step 1 Press Contacts Step 2 Select Corporate Directory. Step 3 Select a search criteria. Step 4 Enter your search criteria and press Submit. Step 5 Select the contact and press Dial. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 54: Broadsoft Directory
Select a search criteria. You can search a contact in the BroadSoft directory by Last Name, First Name, User ID, Number, Extension, Department, and Email. Step 5 Enter your search criteria, and press Submit. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 55: Ldap Directory
LDAP Directory LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported. -
Page 56: Change Your Presence State
• Do not disturb—You don't want to take a call. • Offline—You are not available to take calls. Yypically, you use this presence when you leave the phone for long periods of time. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 57: Personal Address Book
Step 3 Select Option > Search. Step 4 Enter the address entry to search for, and press Submit. You can only search by name (case insensitive). Search by number is not supported. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 58: Call A Contact In Your Personal Address Book
Step 1 Press Contacts Step 2 Select Personal Address Book. Step 3 Select Search address entry. Step 4 Select the address entry and press Option > Delete to delete the entry. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 59: Recent Calls List
180 calls o the Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 60: Return A Recent Call
Press Applications Step 2 Select Recents. Step 3 Select the call record that you want to dial. Step 4 (Optional) Press Edit call to edit the call record. Step 5 Press Call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 61: Clear The Recent Calls List
Press Add to address book. Delete a Call Record Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Choose to view all recent calls, or to view a certain kind of recent call. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 62: Delete All Call Records
You can delete all call history records on your phone. Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Press Recents. Step 4 Select Option > delete All. Step 5 Press Delete again to confirm. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 63: Voicemail
If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Enter your voicemail phone number in Voice mail. Step 4 Press Set. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 64: Check For New Voice Messages
This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts. Procedure Step 1 In the screen, press the Audio softkey. Step 2 When prompted, enter your voicemail credentials. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 65: Settings Overview
You can customize many settings for your phone from the User preferences menu. The menu groups settings according to functions. Call Preferences The User preferences > Call preferences menu allows you to set the way your phone handles calls. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 66: Forward Calls In Specific Situations From Your Phone
Enter a phone number to check voicemail. If you press the Messages button, it dials the voicemail number and displays the voice message list. Step 4 Press Set to confirm the assigned number. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 67: Block Your Caller Id Display
Select User preferences > Call preferences > Do not disturb. Step 3 Select a specific line from the list. Step 4 Press On to turn on DND or press Off to turn off DND. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 68: Control The Call Waiting Tone
Select User preferences > Call preference > Auto answer page. Step 3 Press On to enable the Auto answer page or press Off to disable Auto answer page. Step 4 Press Set to save the changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 69: Enable The Missed Call Shortcut
Scroll through the list of ringtones and press Play to hear a sample. Step 4 Press Select softkey and then Set softkey to save a selection. Step 5 Press Back to exit. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 70: Screen Preferences
Step 5 Press Set. Set the Backlight Timer You can adjust the length of time that the phone screen is bright before it automatically dims. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 71: Adjust The Phone Screen Contrast
Step 2 Select User preferences > Screen preferences > Wallpaper. Step 3 Press Select to scroll through the list and select a wallpaper. Step 4 Press Set to apply the selection. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 72: Attendant Console Preferences
Off to turn it off. Step 3 (Optional) Select Device administration > Date/Time > Time Zone. Step 4 Select a time format and press Set to apply the changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 73: Change The Date Format
When your phone is in power save mode, the screen is not lit and the Select button is lit. You press the Select button to wake up the phone. Procedure Step 1 Press Applications Step 2 Select Device administration > Power save. Step 3 Select OK. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 74: Set Password
Under Call Feature Settings, use the Default Ring (n) drop-down list box to specify one of the following: • No Ring • 1 through 9—Choose one of the available ring tones. Step 3 Click Submit All Changes. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 75: Turn On Dnd On For All Lines From The Phone Web
• Lock —Enables locking of the screensaver. Screen Saver Wait Amount of idle time before screen saver displays. Enter the number of seconds of idle time to elapse before the screen saver starts. Default: 300 Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 76: Adjust The Backlight Timer From Phone Web
After the logo is added in the phone background, if you select Default from the Phone Background list and save the changes, the logo icon on the phone screen will disappear. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 77: Restart Your Phone
You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change. Procedure Step 1 Press Applications Step 2 Select Device administration > Restart. Step 3 Select OK to confirm that you want to reboot your phone. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... - Page 78 Settings Restart Your Phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide...
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Page 79: Accessories
External Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 80: Standard Headsets
Electronic Hookswitch headsets use a base station and a wireless headset. The base station plugs into your phone headset jack. After installing the headset, you enable it on the phone web page. The Cisco IP Phone 6851 supports Electronic Hookswitch headsets. The Cisco IP Phone 6841 does not support these headsets. -
Page 81: Product Safety And Security
• Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco IP Phone 6800 Series Multiplatform Phones User Guide... -
Page 82: Ways To Provide Power To Your Phone
Product Safety and Security Ways to Provide Power to Your Phone Cisco cannot guarantee the performance of external devices, cables, and connectors. Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. -
Page 83: Fcc Receivers And Class B Digital Statement
This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. -
Page 84: Important Online Information
Important Online Information End User License Agreement The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/en/us/td/ docs/voice_ip_comm/cuipph/all_models/regulatory_compliance/english/install/guide/iphrcsi3.html Cisco IP Phone 6800 Series Multiplatform Phones User Guide...