Cisco 6841 User Manual page 5

Contents
Mute Your Call
Hold Calls
Forward Calls
Forward Call in Specific Situations with the Phone Web Page
Transfer Calls
Conference Calls and Meetings
Page a Group of Phones (Multicast Paging)
Multiple Lines
Record a Call
Call Center Features
Decline a Call
32
Turn On Do Not Disturb 32
Turn On or Turn Off DND Using a Star Code
Answer a Coworker's Phone (Call Pickup)
Answer a Call Within Your Group (Pickup)
33
34
Put a Call on Hold
34
Answer a Call Left on Hold for Too Long
Swap Between Active and Held Calls
Call Park
35
Place a Call on Hold with Call Park
Retrieve a Call on Hold with Call Park
36
37
Transfer a Call to Another Person
Consult Before You Complete a Transfer
Add Another Person to a Call
Conference with a Star Code
40
Answer the Oldest Call First
View All Calls on Your Phone
Shared Lines 40
Add Yourself to a Call on a Shared Line
41
41
Sign In as a Call Center Agent
Sign Out as a Call Center Agent
Change Your Status as a Call Center Agent
Accept a Call Center Call 43
Hold an Agent Call
43
Set a Disposition Code While on a Call Center Call
33
33
33
34
34
35
35
37
38
38
39
39
39
40
40
40
42
42
42
43
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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