Third-Party Accessibility Applications; Troubleshooting; Find Information About Your Phone - Cisco 6841 User Manual

Troubleshooting

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Third-Party Accessibility Applications

Cisco works closely with partners to provide solutions that complement the Accessibility and usability of
Cisco Products and Solutions. There are third-party applications such as real-time Captioning on Cisco IP
phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over
(HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, "busy lights", audio/visual
emergency notifications through Cisco IP phones (supporting users with disabilities), etc.
Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products,
and some third party assistive technology which works with it:
http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_
Cisco_Unified_Communications.pdf
For more information about third-party applications, contact your administrator.
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
20
Accessibility Feature
Large buttons to access Applications,
Messages, Contacts, Hold, Transfer,
and Conference
Built-in speakerphone
Tactile-discernible buttons and
functions, including a nib on Key 5
Description
Allow you to easily access your phone applications,
voice messages, corporate and personal directories,
and calling features.
Indicates whether the speakerphone is on or off. When
the speakerphone is on, the button is lit.
Allow you to easily locate your phone's keys. For
example, Key 5 has a nib, which you can use to locate
other key positions.
Your Phone