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Cisco 6851 User Manual

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Cisco 6851 MPP User Guide
Feature Overview
The Cisco 6851 Multiplatform Phone is a high quality IP Phone, with 4 line. Ideal for basic telephony
or less frequently used areas, such as kitchen or breakout areas.
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Your Phone
1. Incoming call or voicemail indicator
2. Line and feature buttons
3. Soft keys
4. Hold, Transfer and Conference
5. Headset, Speaker and Mute
6. Volume control
7. Voicemail, Settings and Directory
8. Navigation button
Cisco 6851 MPP User Guide
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Line and Feature Buttons
Use line and feature buttons to view calls on a
line, or access features such as Speed Dial.
Buttons illuminate to indicate line status:
Green-steady: Available line
Red-flashing: Incoming call
Red-steady: Active call
Red-flashing: Held call
Red-flashing: BLF line-Alerting
Red-steady: BLF line-In use
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10/08/20

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Summary of Contents for Cisco 6851

  • Page 1 Cisco 6851 MPP User Guide Feature Overview The Cisco 6851 Multiplatform Phone is a high quality IP Phone, with 4 line. Ideal for basic telephony or less frequently used areas, such as kitchen or breakout areas. Your Phone Line and Feature Buttons Use line and feature buttons to view calls on a line, or access features such as Speed Dial.

  • Page 2: Answering Calls

    Cisco 6851 MPP User Guide Placing a Call You can place a call in a number of ways: 1. Enter a number Then pick up the handset 2. Press the New Call soft key - Then dial the number 3. Using the hands-free speakerphone...

  • Page 3: Call Waiting

    Cisco 6851 MPP User Guide Call Waiting The Call Waiting feature enables the user to take two calls simultaneously 1. While on a call, when another call comes in press the Answer soft key (this places the first call on hold) 2.

  • Page 4: Call Pickup

    Cisco 6851 MPP User Guide Call Pickup If you are a member of a Call Pickup Group, you can answer a ringing phone by using the Call Pickup Feature access code from your own phone. If there are a couple of phones in your Call Pick Up group that are ringing, when you press the *98 you will answer the phone that was ringing first.

  • Page 5: Call Return

    Cisco 6851 MPP User Guide DND (Do Not Disturb) Use DND to silence your phone and ignore incoming call notifications. When turned on, incoming calls will forward directly to your voicemail. 1. Press the DND softkey to activate “Do Not Disturb” will be displayed on your phone screen when this feature is on 2.

  • Page 6: Speed Dials

    Contacts that have been added to the contact list on your Business Connect soft phone App, will be available to view in the IM&P directory on your Cisco 8851MPP phone. The Business Connect Presence and Status message will also display on your phone...
  • Page 7 Cisco 6851 MPP User Guide BLF (Busy Lamp Field) BLF lines are assigned to the line buttons on the side of your screen. They allow you to speed dial or monitor the status of other users within your organisation. Ideal for Managers, Receptionists or users who are monitoring other team members.
  • Page 8 Cisco 6851 MPP User Guide Voicemail You can access your voice messages directly from your phone. Note: Your administrator may have set your service up to access voice messages via email. To Setup Voicemail: 2. Press on your phone 3. When prompted enter your 4 digit Voicemail passcode (This will be provided to you by your administrator).

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