Samsung OfficeServ 7100 Technical Manual page 223

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OfficeServ 7100

TECHNICAL MANUAL

DESCRIPTION:

This MMC is used to build all station groups. There are 20 programmable groups

available in a OfficeServ 7100 system.

The options for setting up these groups are as follows: A through F.

A. TYPE: This is the type of group you are creating and can be one of the following:

1. NORMAL: Used to assign stations in a ring group. The members can be

stations, common bell contacts or Ring over Page relays.

2. VMAA: Used to group a number of voice mail port extensions. These must

have been defined in MMC 207 as VMAA ports or they cannot be entered here.

Check all programming in MMC 726 to ensure that the In band DTMF codes

are properly set.

3. UCD: Used to build a UCD group. The OfficeServ 7100 will support two

methods of UCD:

• TYPE 1 UCD

The group OVERFLOW/N-ANS destination (see below) is defined as an

SLT port to which you must connect some type of announcement device to

play to callers while they are on hold.

Please note that this type of UCD group has the following limitations.

announcement with a hook flash and a transfer back to the UCD group.

b) Only one caller at a time can hear the announcement.

c) Each caller connected to the announcement must hear the

announcement in its entirety.

d) It is possible that a new caller may "jump ahead" in the queue if a

previous caller is currently connected to the announcement device.

ASSIGN STATION GROUP

announcement

PART 2 APRIL 2007

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