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TE20 Videoconferencing Endpoint
Administrator Guide
Problem
While the
endpoint is in use
during a
conference, only
the sound from
your site can be
delivered from
the display
device and you
cannot hear other
sites.
11.2.5 Conference Initiation
Table 11-9 lists the troubleshooting methods for problems you may encounter during
conference initiation.
Table 11-9 Methods for troubleshooting common problems with conference initiation
Problem
Your site and a remote site
cannot call each other using
site numbers.
Issue 01 (2016-09-01)
Possible Cause
A loopback test is being
performed at your site.
Possible Cause
Your site or the remote site
has not registered with an
SC. An SC is responsible for
translating site numbers into
IP addresses. If either your
site or the remote site does
not register with an SC, the
translation cannot be
implemented, and your site
cannot place a call to the
remote site using the site
number.
If a remote site places a call
to your site by site number,
it will receive a message
from the SC indicating that
your site has not registered
with the SC, and the call
cannot be set up.
The local or remote
endpoint is not connected to
an IP network.
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Solution
device.
The audio cable is connected
insecurely. In this case, reconnect the
audio cable to the endpoint.
Stop all local and remote loopback tests.
Solution
Verify SC registration
settings and register your
site and the remote site with
an SC.
1. Verify that the endpoint
is connected to an IP
network. Specifically,
the LAN indicator on the
rear panel of the
11 Troubleshooting
112
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