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TE20 Videoconferencing Endpoint
Administrator Guide
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Signaling Diagnostics
Web administrators and API users can perform signaling diagnosis and export the diagnosis
file from the endpoint web interface. The diagnosis file helps with fault identification.
Step 1 Choose Maintenance > Diagnostics > Signaling Diagnostics.
The Signaling Diagnostics dialog box is displayed.
Step 2 Click Start to start signaling diagnosis.
When prompted, click OK.
Step 3 Click Stop to stop signaling diagnosis.
Step 4 Click Download to save the diagnosis file to the local computer.
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11.2 Common Faults
This section describes the problems you might encounter when using your endpoint and
provides solutions.
11.2.1 Web Interface
Table 11-5 lists the troubleshooting methods for problems that may arise on the endpoint web
interface.
Table 11-5 methods for troubleshooting endpoint web interface problems
Problem
A message is
displayed to
indicate that your
endpoint failed
to connect to the
Internet or
download
Issue 01 (2016-09-01)
If you have selected Error report, a dialog box will be displayed on the remote control UI after you
click Download. In this case, select Yes. Then, the system starts downloading the diagnosis file.
Only one user can perform signaling diagnosis.
Signaling diagnosis can last at most 10 minutes. Even if you do not click Stop, signaling diagnosis
will automatically stop in 10 minutes from the time when the diagnosis starts. The diagnosis file
cannot exceed 10 MB.
Signaling diagnosis does not monitor media stream data, but will obtain site information, such as site
numbers. Perform this operation with caution.
Possible Cause
The latest patches for the
operating system or
Internet Explorer are not
installed.
The security level of
Internet Explorer is too
high, or your endpoint IP
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Solution
Install the latest patches for the operating
system and Internet Explorer.
1. From the Internet Explorer menu bar,
choose Tools > Internet Options.
2. Click the Security tab, Trusted sites,
11 Troubleshooting
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