Conference Control - Huawei TE20 Administrator's Manual

TE20 Videoconferencing Endpoint
Administrator Guide
Problem

11.2.6 Conference Control

Table 11-10 lists the troubleshooting methods for common problems you may encounter
during conference control.
Table 11-10 Methods for troubleshooting conference control problems
Problem
While the
endpoint is in use
Issue 01 (2016-09-01)
Possible Cause
network.
1. Verify that the endpoint
is connected to an IP
network. Specifically,
the LAN indicator on the
rear panel of the
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
1. Verify that the endpoint
is connected to an IP
network. Specifically,
the LAN indicator on the
rear panel of the
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
NAT settings are incorrect.
Specifically, the local
endpoint is on a private
network while the GK is on
a public network. Check
whether your endpoint can
communicate with a public
network. If the endpoint
cannot, NAT settings are
incorrect.
The GK listening port, such
as port 1719, is restricted by
the network firewall.
Possible Cause
A site in the conference
is being broadcast, and
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Solution
network. Specifically,
the LAN indicator on the
rear panel of the
endpoint is steady green.
2. On the configuration
wizard screen of the
remotely controlled UI,
set IP network
parameters correctly.
Choose Advanced >
Settings > Network >
Firewall and verify NAT
settings.
Contact the
videoconferencing system
administrator to resolve this
problem.
Solution
Ask the chair site to stop site broadcast.
11 Troubleshooting
114