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TE20 Videoconferencing Endpoint
Administrator Guide
Route Test
A route test helps determine the path that a data packet at the network layer uses to access a
destination address.
Step 1 Choose Maintenance > Diagnostics > Tracert.
Step 2 Set the parameters listed in Table 11-4.
Table 11-4 Route parameters
Parameter
IP address
Maximum hops
Timeout period (s)
Step 3 Click Start to start route test.
----End
One-Click Diagnostics
Web administrators and API users can perform one-click diagnosis on the endpoint. The
diagnosis file helps with fault identification.
Step 1 Choose Maintenance > Diagnostics > One-Click Diagnostics.
Step 2 Click One-Click Diagnostics.
The One-Click Diagnostics dialog box is displayed.
Step 3 Select the module to diagnose and click Start.
The diagnosis takes about 5 minutes.
Step 4 Click Download to save the diagnosis file to the local computer.
Issue 01 (2016-09-01)
In IP address, enter an IP address that is in a different network segment from your
endpoint IP address. Then click Start. If the test succeeds, the gateway settings and IP
address of your endpoint are correct.
If your endpoint is on a private network, in IP address, enter a public IP address. Then
click Start. If the test succeeds, the gateway settings, NAT address, and IP address of
your endpoint are correct.
If you have selected Error report, a dialog box will be displayed on the remote control UI after you
click Start. In this case, select Yes. Then, the diagnosis starts.
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Description
Specifies the IP address of
the destination device.
Specifies the maximum
allowed hops.
Specifies the timeout period
for the call waiting time, in
seconds.
11 Troubleshooting
Setting
Example: 10.10.10.1
Example: 5
Example: 1
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