Service Code Setup (For Acd) - NEC ASPILA EX Feature Manual

11-13 : Service Code Setup (for ACD)

Level:
IN
Description
Input Data
Item
No.
01 ACD Log In / Log Out (for KTS)
02 ACD Log Out (for SLT)
03 Set ACD Temporary Release (for SLT)
04 Cancel ACD Temporary Release (for SLT)
05 Set ACD Off Duty (for SLT)
06 Cancel ACD Off Duty (for SLT)
07 ACD Conversation Recording (for SLT)
08 ACD AIC Login
09 ACD AIC Logout
10 ACD Agent Login by Supervisor
11 ACD Agent Logout by Supervisor
12 Change Agent ACD Group by Supervisor
13 Agent Change Own ACD Group
Conditions
Feature Cross Reference
Aspila EX Software Manual
• Available.
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 through 11-12 and 11-14 through 11-16. The following chart shows:
• The number of each code (01-09)
• The function of the Service Code.
• What type of telephones can use the Service Code
• The code's default entry.
If you change a Service Code, be sure to record your entry in the "New" column.
Item
None
• Automatic Call Distribution (ACD)
Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Aspila EX
Terminals
KTS, SLT
Default
839
SLT 755
SLT 756
SLT 757
SLT 758
SLT 759
SLT 760
KTS No setting
KTS No setting
KTS 767
KTS 768
KTS 769
KTS 775
Programming
New
503