NEC ASPILA EX Feature Manual page 161

Conditions
Default Setting
Aspila EX Software Manual
• Simultaneous ringing (Option 3)
All idle members of the Department Group ring simultaneously. Calls do not cycle between
group members.
If all members of the Department Group are busy, an incoming or transferred call to the group's
pilot number will queue for an available member. Each group has a queue that can hold up to wait-
ing calls. Once the queue fills, additional callers hear busy tone and cannot queue for an available
member. If a display phone is waiting in queue, the user will see: WAITING (group name). If a
transferred call in queue is an outside call, and the system has DSP daughter board installed for
VRS, the queued caller will hear, "Please hold on. All lines are busy. Your call will be answered
when a line becomes free."
The VRS can also Transfer calls to Department Groups. Refer to "Voice Response System (VRS)"
feature for more information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
• Busy on a call
• In Do Not Disturb
• Call Forwarded
When a DIL rings to a Department Group, the DIL will not follow overflow programming (Pro-
grams 22-01-04 and 22-08).
Disabled.
Department Calling
Features 147