Quality Reporting Tool; Redial; Shared Lines; Quality Reporting Tool (Qrt) - Cisco 6921 User Manual

Calling Features
Visual confirmation displays on your phone screen for as long as the feature is enabled.
Step 2
Press Privacy again to turn off the feature.

Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.

Report Phone Problems

Procedure
Step 1 Press Quality Reporting Tool.
Step 2
Use the Navigation pad and Select button to scroll and select the item that most closely matches your problem.
Step 3 Press Select.
The information is sent to your system administrator.

Redial

Redial allows you to call the most recently dialed phone number.

Redial Number

Procedure
Step 1 To place the call on any phone line, press Redial.
Step 2 To place the call on a specific phone line, select the line to obtain dial tone and press Redial.

Shared Lines

Shared lines allow you to use one phone number for multiple phones.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
Quality Reporting Tool
and SIP)
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