Hunt Groups; Hold Reversion; Sign In And Out Of Hunt Group - Cisco 6921 User Manual

Hunt Groups

Hunt Groups

Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.
Your system administrator sets up a hunt group with a series of directory numbers. When the first directory
number in the hunt group is busy, the system hunts for the next available directory number in the group and
directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign
out of the group when you want to prevent calls from ringing on your phone.
Your administrator sets up the Queue Status button so that you can view statistics about the queue for the
hunt group.
Calls in the group call queue display the same call identification number, no matter which group phone accesses
the list.

Sign In and Out of Hunt Group

Signing out of a hunt group does not prevent direct calls from ringing your phone.
Procedure
Step 1 Press Hunt Group to sign in.
Visual confirmation displays briefly.
Step 2 Press Hunt Group again to sign out.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen
Respond to Hold Reversion Notification
Procedure
Press the flashing amber line button or Answer to resume the call from hold.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
64
Calling Features